iPad Pro 2018 iPad Pro Charging Issue?

[C7 POWER]

Hey Everyone!! Hope you all are doing okay as we continue to be locked down

Quick question, I have the 2018 iPad Pro and yesterday it stopped charging. I have tried a few different cords and plugs, and it see's the charger at first, and gets it to 1% then stops charging. Anyone ever see this? I have rebooted it and nothing helps. With all the Apple Stores being closed I cant just take it in and see.

 

[ericwn]

I haven’t encountered this myself so can’t give you a solution unfortunately.
Other than trying to charge for an extended period of time which you might already have done - give Apple a call to see if you can send the iPad in for service.

 

[AutomaticApple]

Hey Everyone!! Hope you all are doing okay as we continue to be locked down

Quick question, I have the 2018 iPad Pro and yesterday it stopped charging. I have tried a few different cords and plugs, and it see's the charger at first, and gets it to 1% then stops charging. Anyone ever see this? I have rebooted it and nothing helps. With all the Apple Stores being closed I cant just take it in and see.

Have you tried charging it with the original charger?

 

[C7 POWER]

Have you tried charging it with the original charger?

Yeah, and whats odd is this iPad is not even a year old yet, because my original one had a crack in the screen, so Apple exchanged it under warranty before the warranty ran out. I always do Apple Care on my watch, and my phone has it included but I have never had it on iPads because over the years of having every model, none have had issues.

 

[catean]

Perform a hard reset of the device.

Step 1: Press and Release the Volume Up button. (Do take note that the operation is not press and hold, but press and release.)
Step 2: After performing step 1, immediately Press and Release the Volume Down button.
Step 3: Now Press and Hold the Power Button at the top. You will see the Slide to Power off button. Even so, keep on holding the Power Button until you see the Apple logo, then let it go.

 

[C7 POWER]

Perform a hard reset of the device.

Step 1: Press and Release the Volume Up button. (Do take note that the operation is not press and hold, but press and release.)
Step 2: After performing step 1, immediately Press and Release the Volume Down button.
Step 3: Now Press and Hold the Power Button at the top. You will see the Slide to Power off button. Even so, keep on holding the Power Button until you see the Apple logo, then let it go.

I will try that, I have turned it off totally and turned it back on or have turned it off and let the charger turn it back on, but once it hits 1% it stops charging which is odd. If my 1% will allow me to do the hard reset Ill that tonight.

 

[C7 POWER]

So what's odd, I plug it into my MacBook and its now charging, but using the wall plugs it will not charge or using it plugged into a USB port outlet it won't charge. So why it only will charge using the Mac Book I have no clue.

 

[ericwn]

Perform a hard reset of the device.

Step 1: Press and Release the Volume Up button. (Do take note that the operation is not press and hold, but press and release.)
Step 2: After performing step 1, immediately Press and Release the Volume Down button.
Step 3: Now Press and Hold the Power Button at the top. You will see the Slide to Power off button. Even so, keep on holding the Power Button until you see the Apple logo, then let it go.

What does this technically accomplish compared to a restart? Doesn’t this just force an immediate restart?

 

[catean]

Difference: I like to explain by thinking of a laptop. On a laptop (or even computer) you can go to hibernation mode (memory gets written to disk then powers down). When turned on, it loads back up from memory and thus everything that was loaded in memory before shutting down is put back. That is what a Soft reset is (when you do the power button the slide to turn off).
Thus if there was a memory leak for example in some program causing issues (sluggish, crashes, etc)....then if you just turn off and on, it will still have issues.
A hard reset is like pulling the plug on your computer. It will have to turn back on and reboot fully. It does write an error log out to itself (nothing you see) but causes no harm to your phone or data. It is just a way to do a full clean boot up. This actually fixes about 90% of the issues most people have.

 

[ericwn]

Sorry I never experienced a memory leak after a regular restart. To my knowledge a hard reset forces a simulated battery pull and since we’re talking other computers (iPads are of course computers but that’s a different topic) on my windows or Mac machines just pulling the battery out of a running system can cause data corruption and data loss as processes cannot save and open files cannot be written to disk. Do you not see this as a concern on an iPad?

I’m pretty sure the reason why all Apple help articles only advise a restart other than when a device stops responding is related to the potential of data loss.

 

[Kal-037]

Difference: I like to explain by thinking of a laptop. On a laptop (or even computer) you can go to hibernation mode (memory gets written to disk then powers down). When turned on, it loads back up from memory and thus everything that was loaded in memory before shutting down is put back. That is what a Soft reset is (when you do the power button the slide to turn off).
Thus if there was a memory leak for example in some program causing issues (sluggish, crashes, etc)....then if you just turn off and on, it will still have issues.
A hard reset is like pulling the plug on your computer. It will have to turn back on and reboot fully. It does write an error log out to itself (nothing you see) but causes no harm to your phone or data. It is just a way to do a full clean boot up. This actually fixes about 90% of the issues most people have.

It is the #1 thing I suggest with my job on troubleshooting tech with folks. It works 98% of the time for me.


K.

 

[C7 POWER]

Any idea why the same cord works when plugged into the Macbook but the iPad wont charge when plugged into a outlet nor a USB outlet?

 

[ericwn]

It is the #1 thing I suggest with my job on troubleshooting tech with folks. It works 98% of the time for me.


K.

So whenever you have any troubleshooting scenario on a computer you suggest to pull the battery or a comparable step with the same effect? That probably works so often because it’s so similar to a reboot which would do the same. See my more detailed response above.

 

[C7 POWER]

Anyone else have this issue?

 

[catean]

Anyone else have this issue?

Yes, I had a charging issue and, in my case, it was resolved with a hard reset as I instructed above.

 

[C7 POWER]

Yes, I had a charging issue and, in my case, it was resolved with a hard reset as I instructed above.

That didn't fix it, I tried that the day you suggested it. So last night I did a full erase and reset, so I will try again tonight and see if that fixes it.

 

[wnorris]

Anyone else have this issue?

I am starting to have a similar issue with my 2018 iPad Pro. It is getting increasingly difficult to keep the device charging. A hard reset did not resolve the issue. The device basically will stop charging at the slightest movement. From there it is a challenge to get it to start charging again and takes a number of tries to get a solid connection.

Initially I thought it was the Hyperdrive usb-c hub, but now the original charging cable is having issues plugged directly into the device.

I’ll take it in once the Apple store is open for business.

Edit: After posting the above I tried using a MBP charging cable. So far so good. I'll give it a day or two to see if it might be related to the iPad charging cable.

 

[Ciclismo]

I am having the same issue with the same device. Even though it is connected to power, it will discharge faster than it charges. It will continue to run as long as it is connected to power, but the battery won't gain a significant charge until I lock the screen or turn it off.

My best guess is that the battery has had it and can't accept enough current. Once the Apple Stores re-open, I'll schedule a battery replacement.

EDIT:

It has gotten worse and now the battery will drain to the point that the iPad will turn off. Considering the degradation in performance, and that this happens with 2 different power supplies, I think the battery is to blame. Just found out I can still ship stuff to Apple to be repaired, so I will probably do that. According to them, it "should" cost around €80 to repair.

 

[EdsLife]

My iPad Pro 12.9" 2018 has stopped charging. I ran it all the way down until it shut off, which I typically don't do. When I plug it in, I get the red low battery symbol. It stays on for a few seconds then the screen goes dark. Then, about 5 seconds later, the low battery symbol comes back on for a few seconds, then goes back off, and it will keep doing that as long as its plugged in. Every 5 seconds. I have had it plugged in for a couple of days now. When I check on it, the low battery symbol is still coming up every 5 seconds.

Side Note: I am in the iPadOS beta group.
I know charging is solely controlled by the software. I am guessing it may be a software issue?

Has anyone else seen this?

 

[catean]

My wife has some problems with charging her 12.9 2018 256GB. Sometimes it takes 30 minutes and a lot of changing the position of the charging cable for the iPad to start charging, and it does this with all our chargers.

 

[EdsLife]

Hi have tried multiple chargers and it has been plugged in for a couple of days no. I have an appointment to have it checked out. The closet Apple store is over 3 hours away. It turns out BestBuy is now an authorized service center.

I will post what they find.

 

[EdsLife]

Went to BestBuy. They told me they didn't really have the tools to trouble shoot the iPad. They can do some basic testing on anything with a Lightning connector though. I have to call Apple and see what they will do for me. I will report back when I have more information.

 

[cobra521]

My iPad Pro 2018 1TB developed a slightly different problem: it would run the battery completely out after it was turned off! I charged it to 100%, then turned it off. Several times. Each time after I turned it on it displayed a red battery symbol and claimed it had a 1% charge remaining.

Since it was still under warranty I contacted Apple. They replaced it pretty quickly.

The "new" iPad has now been charged once to 100%, then turned off. It displayed a 60+% amount of charge remaining the following morning. WTF? Is it not turning off? Should it lose that much charge overnight when switched off? I'd prefer to think it isn't supposed to do that.

So I did a reboot, charged it to 100%, and turned it off again today. I'll check tomorrow to see how much it has.

BTW, the one that failed and its predecessor both retained 100% when turned off for days or even weeks. This is new behavior - could the latest iOS cause it?

Tom

 

[cobra521]

Followup: after being turned off for 12 hours, it indicates it still has 100%. So far, so good...

 

[catean]

I am really curious if there is a widespread charghing issue for the iPad’s with a USB-C port. This port seems way more sensitive than the lightning port.