2018 Macbook Pro i9/32GB RAM/512ssd dead

Discussion in 'MacBook Pro' started by LucasHu, Dec 8, 2018.

  1. LucasHu macrumors newbie

    LucasHu

    Joined:
    Dec 8, 2018
    #1
    I mainly use this computer for video editing. I tried the new noise reduction effect in Final cut pro the first time today and then the computer suddenly shut down without any warning. after that I couldn't power on the Mac anymore. It is totally silent no matter what you do. I tried all suggestions from the Chatting with Apple, no luck. It is less than 2 months old and need to bring in to repair... Anybody has this kind of experience before?
     
  2. chabig, Dec 8, 2018
    Last edited: Dec 8, 2018

    chabig macrumors 601

    Joined:
    Sep 6, 2002
    #2
    Probably some people, and they took to the computer to Apple for warranty service. Good luck.
     
  3. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #3
    Sure... It's called "warranty service" - Failure of factory parts within first 12 months is something that the warranty should easily cover. Take to Apple.
     
  4. vmflapem macrumors 6502

    Joined:
    Dec 27, 2013
    #4
    This is unacceptable... I hope nobody else has this problem.
     
  5. Howard2k macrumors 68000

    Howard2k

    Joined:
    Mar 10, 2016
    #5
    Hardware failures do happen. That’s why there’s a warranty. It’s sucks. But it does happen and in fact it is acceptable for the absolute majority. If it’s not ok, if you can not tolerate hardware failure, then you could consider a backup unit too.
     
  6. _Kiki_ macrumors 6502a

    Joined:
    Aug 13, 2017
    #6
    return this scrap and buy serious machine
     
  7. vmflapem macrumors 6502

    Joined:
    Dec 27, 2013
    #7
    It's less than 2-month old and we're paying premium for Apple's top quality. I'd totally understand it if the device was at least 1-year old. I'm pretty sure majority of Apple users would find this unacceptable.
     
  8. poorcody macrumors 6502a

    poorcody

    Joined:
    Jul 23, 2013
    #8
    I had a motherboard die on a MBP about a month in... behaved similarly. It happens. Apple swapped it for a new one and I used it for years without a problem. Bad luck, but at least with Apple they usually take care of you.
     
  9. Trey M macrumors 6502a

    Trey M

    Joined:
    Jul 25, 2011
    Location:
    USA
    #9
    Not sure you’re dealing with a dead SSD necessarily it could be a number of components but good luck it is unfortunate to have a repair so early-on
     
  10. leman macrumors G3

    Joined:
    Oct 14, 2008
    #10
    Around 5% of laptops suffer a failure in the first 12 months. This is inevitable with mass-produced goods, especially talking about something as complex as a computer, and that is why warranty exists. As to this being "unacceptable": you do realise that the only reason why we are able to have and afford all these nice things is because of mass-production?
     
  11. chabig macrumors 601

    Joined:
    Sep 6, 2002
    #11
    This is exactly how real world devices fail. It's called the bathtub curve, and you can't pay to avoid it. We have warranties because we don't consider it acceptable.
     
  12. Howard2k macrumors 68000

    Howard2k

    Joined:
    Mar 10, 2016
    #12
    Or pay for redundancy. Keep two MacBooks, one primary and one spare, and synchronize your data. :)
     
  13. LucasHu thread starter macrumors newbie

    LucasHu

    Joined:
    Dec 8, 2018
    #13
    I am considering switching to a iMac or iMac pro for video edition because this MacBook Pro i9 is hot! Very hot even you just play 4K videos (not editing)... my 2015 MacBook Pro is much quiet than this new one when using Final Cut Pro. It is smaller compared with 15 model but the quality is definitely worse.
     
  14. chabig macrumors 601

    Joined:
    Sep 6, 2002
    #14
    Temperature does not equate to quality. Small machines with powerful processors will run hot. It’s physics.
     
  15. pttai macrumors newbie

    Joined:
    Nov 30, 2018
    #15
    Similar thing happened to my Mac. It shuts down after logging for a few seconds with kernel panics report about Bridge OS. I am not sure if that was a logic board issue or a T2-chip one, even my AASP has no idea what the issue is. It's been almost 3 weeks...
     
  16. Ploki macrumors 68040

    Joined:
    Jan 21, 2008
    #16
    I have to wonder (speculating purely on the base of these forums), if apple would get less returns (lose less money) with a tighter QC.
     
  17. Howard2k macrumors 68000

    Howard2k

    Joined:
    Mar 10, 2016
    #17
    Certainly yes. For arguments sake they could spent 4 hours running every individual MacBook through a series of tests and groom each individual unit and they'd capture a much higher degree of problem units, but at what cost?
     
  18. Ploki macrumors 68040

    Joined:
    Jan 21, 2008
    #18
    My guess is not all people who buy them demand 100% performance . If you buy 15”er for the screen and you do basic stuff you never notice that your computer throttles.
    Wonder how many macbooks that wouldnt pass tighter QC actually get returned.
     
  19. Fishrrman macrumors Pentium

    Fishrrman

    Joined:
    Feb 20, 2009
    #19
    Definitely take it back to Apple.

    But for video editing, I'd prefer an iMac 27", either i5, i7, or an iMac Pro IF you have the money to burn...
     
  20. _Kiki_ macrumors 6502a

    Joined:
    Aug 13, 2017
    #20
    yeah, iMac Pro with T2 issue perfect solution to burn some money also LG screen with likely image retention is amazing :eek:
     

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