2018 Macbook Pro i9/32GB RAM/512ssd dead

LucasHu

macrumors newbie
Original poster
Dec 8, 2018
3
1
I mainly use this computer for video editing. I tried the new noise reduction effect in Final cut pro the first time today and then the computer suddenly shut down without any warning. after that I couldn't power on the Mac anymore. It is totally silent no matter what you do. I tried all suggestions from the Chatting with Apple, no luck. It is less than 2 months old and need to bring in to repair... Anybody has this kind of experience before?
 

chabig

macrumors 604
Sep 6, 2002
6,734
3,950
Probably some people, and they took to the computer to Apple for warranty service. Good luck.
 
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DeltaMac

macrumors G4
Jul 30, 2003
10,253
2,692
Delaware
I mainly use this computer for video editing. I tried the new noise reduction effect in Final cut pro the first time today and then the computer suddenly shut down without any warning. after that I couldn't power on the Mac anymore. It is totally silent no matter what you do. I tried all suggestions from the Chatting with Apple, no luck. It is less than 2 months old and need to bring in to repair... Anybody has this kind of experience before?
Sure... It's called "warranty service" - Failure of factory parts within first 12 months is something that the warranty should easily cover. Take to Apple.
 
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vmflapem

macrumors 6502
Dec 27, 2013
424
67
I mainly use this computer for video editing. I tried the new noise reduction effect in Final cut pro the first time today and then the computer suddenly shut down without any warning. after that I couldn't power on the Mac anymore. It is totally silent no matter what you do. I tried all suggestions from the Chatting with Apple, no luck. It is less than 2 months old and need to bring in to repair... Anybody has this kind of experience before?
This is unacceptable... I hope nobody else has this problem.
 
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Howard2k

macrumors 68030
Mar 10, 2016
2,900
2,158
This is unacceptable... I hope nobody else has this problem.
Hardware failures do happen. That’s why there’s a warranty. It’s sucks. But it does happen and in fact it is acceptable for the absolute majority. If it’s not ok, if you can not tolerate hardware failure, then you could consider a backup unit too.
 

vmflapem

macrumors 6502
Dec 27, 2013
424
67
Hardware failures do happen. That’s why there’s a warranty. It’s sucks. But it does happen and in fact it is acceptable for the absolute majority. If it’s not ok, if you can not tolerate hardware failure, then you could consider a backup unit too.
It's less than 2-month old and we're paying premium for Apple's top quality. I'd totally understand it if the device was at least 1-year old. I'm pretty sure majority of Apple users would find this unacceptable.
 

poorcody

macrumors 6502a
Jul 23, 2013
844
683
I had a motherboard die on a MBP about a month in... behaved similarly. It happens. Apple swapped it for a new one and I used it for years without a problem. Bad luck, but at least with Apple they usually take care of you.
 
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Trey M

macrumors 6502a
Jul 25, 2011
945
312
USA
Not sure you’re dealing with a dead SSD necessarily it could be a number of components but good luck it is unfortunate to have a repair so early-on
 

leman

macrumors G4
Oct 14, 2008
10,702
5,203
This is unacceptable... I hope nobody else has this problem.
Around 5% of laptops suffer a failure in the first 12 months. This is inevitable with mass-produced goods, especially talking about something as complex as a computer, and that is why warranty exists. As to this being "unacceptable": you do realise that the only reason why we are able to have and afford all these nice things is because of mass-production?
 
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chabig

macrumors 604
Sep 6, 2002
6,734
3,950
It's less than 2-month old and we're paying premium for Apple's top quality. I'd totally understand it if the device was at least 1-year old. I'm pretty sure majority of Apple users would find this unacceptable.
This is exactly how real world devices fail. It's called the bathtub curve, and you can't pay to avoid it. We have warranties because we don't consider it acceptable.
 

LucasHu

macrumors newbie
Original poster
Dec 8, 2018
3
1
I am considering switching to a iMac or iMac pro for video edition because this MacBook Pro i9 is hot! Very hot even you just play 4K videos (not editing)... my 2015 MacBook Pro is much quiet than this new one when using Final Cut Pro. It is smaller compared with 15 model but the quality is definitely worse.
 

chabig

macrumors 604
Sep 6, 2002
6,734
3,950
Temperature does not equate to quality. Small machines with powerful processors will run hot. It’s physics.
 
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pttai

macrumors newbie
Nov 30, 2018
17
3
Similar thing happened to my Mac. It shuts down after logging for a few seconds with kernel panics report about Bridge OS. I am not sure if that was a logic board issue or a T2-chip one, even my AASP has no idea what the issue is. It's been almost 3 weeks...
 

Ploki

macrumors 601
Jan 21, 2008
4,103
1,398
Around 5% of laptops suffer a failure in the first 12 months. This is inevitable with mass-produced goods, especially talking about something as complex as a computer, and that is why warranty exists. As to this being "unacceptable": you do realise that the only reason why we are able to have and afford all these nice things is because of mass-production?
I have to wonder (speculating purely on the base of these forums), if apple would get less returns (lose less money) with a tighter QC.
 

Howard2k

macrumors 68030
Mar 10, 2016
2,900
2,158
I have to wonder (speculating purely on the base of these forums), if apple would get less returns (lose less money) with a tighter QC.
Certainly yes. For arguments sake they could spent 4 hours running every individual MacBook through a series of tests and groom each individual unit and they'd capture a much higher degree of problem units, but at what cost?
 

Ploki

macrumors 601
Jan 21, 2008
4,103
1,398
Certainly yes. For arguments sake they could spent 4 hours running every individual MacBook through a series of tests and groom each individual unit and they'd capture a much higher degree of problem units, but at what cost?
My guess is not all people who buy them demand 100% performance . If you buy 15”er for the screen and you do basic stuff you never notice that your computer throttles.
Wonder how many macbooks that wouldnt pass tighter QC actually get returned.
 

Fishrrman

macrumors Core
Feb 20, 2009
19,414
6,717
Definitely take it back to Apple.

But for video editing, I'd prefer an iMac 27", either i5, i7, or an iMac Pro IF you have the money to burn...
 

_Kiki_

macrumors 6502a
Aug 13, 2017
961
278
Definitely take it back to Apple.

But for video editing, I'd prefer an iMac 27", either i5, i7, or an iMac Pro IF you have the money to burn...
yeah, iMac Pro with T2 issue perfect solution to burn some money also LG screen with likely image retention is amazing :eek:
 

LucasHu

macrumors newbie
Original poster
Dec 8, 2018
3
1
I just get this Macbook pro back from Apple. The motherboard was dead and they replaced it. This laptop (repaired) is still incredibly hot even you just run Lightroom. I will only this computer for photoshop and lightroom in the future and bought a iMac pro for the video work.
 
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