2018 Macbook Pro lost in the mail

Discussion in 'MacBook Pro' started by collin_, Dec 13, 2018.

  1. collin_, Dec 13, 2018
    Last edited: Dec 13, 2018

    collin_ macrumors member

    collin_

    Joined:
    Nov 19, 2018
    #1
    After some calls to UPS and Apple, Apple opened a "shipping investigation" or whatever. I received an email 24 hours later saying they're sending me a new one.

    The one I ordered was refurbished and a pretty uncommon configuration. All I can tell from the order status is that they're sending me same size, same color, same processor, and also refurbished (this time using next day air). No invoice is available so I can't see the full specs. Knowing Apple support I'm kind of hoping that the exact one I ordered wasn't in stock and they'll be sending one with a bigger SSD (only upgrade possible), but I think that's unlikely and obviously I don't expect that. I'm not buying it for myself, but that would make for a better gift!

    On the off-chance that the lost model is found, I wonder what would happen. I mean, it's technically still in transit to me based on the tracking info. Would they send it back to Apple? Would I end up with two of them? ;) I doubt it but... I can dream.

    Has this ever happened to any of you?

    EDIT: apparently I actually would get to keep the lost one if it showed up
     
  2. A7ibaba macrumors regular

    A7ibaba

    Joined:
    Apr 19, 2012
    Location:
    Sweden
    #2
    You wont get a second one to keep, even if it shows somehow, because they have tracking numbers believe it or not. You will probably get exactly the same model with exact spec as you order the first time.
     
  3. collin_ thread starter macrumors member

    collin_

    Joined:
    Nov 19, 2018
    #3
    Could you elaborate? Are you talking about serial numbers or shipment tracking numbers? What are you suggesting would happen?
     
  4. akidd macrumors regular

    Joined:
    Jan 30, 2007
    Location:
    Tunbridge Wells, UK
    #4
    Happened to me last year. Two identical models (non standard configuration, fully specked out) checked into ups, only one left. Obviously it was stolen by employee as it was being delivered to work address and they thought company purchase, it’ll be replaced. Apple said we have to get ups to investigate before we can replace, so two week delay. Then replacement arrived. Your lost one will never arrive as it was stolen. I’d expect the refurb replacement to be as you ordered if Apple has one or better if they don’t. Check the serial number when you get it, it might even be a new one: I’ve read it here that that has happened. Enjoy it anyhow.
     
  5. SDColorado, Dec 13, 2018
    Last edited: Dec 13, 2018

    SDColorado Contributor

    SDColorado

    Joined:
    Nov 6, 2011
    Location:
    Highlands Ranch, CO
    #5
    I think someone in that thread is confused about a Federal Law that states that you don’t have to pay for items sent to you that you never ordered. This law was put into place to protect consumers from scams that unscrupulous companies used to run that would involve them shipping you a product that you never ordered and then billing you for it afterwards.

    https://consumerist.com/2016/11/28/...ou-something-you-didnt-order-you-can-keep-it/

    However it still applies to items that you didn’t order from legitimate companies too. I ordered a motorcycle jacket years ago and 2 came in the box. I called to them to return the second one that was erroneously sent along with the one I did purchase. But they stated that they could not accept the return and to keep it as a gift.

    However, your case is different. You did order the original laptop and when it didn’t arrive you contacted them and made arrangements for a replacement. None of those are being sent by Apple in error and I believe that you will definitely be responsible for the return or purchase of one or both should UPS locate it and deliver it.

    It simply isn’t a case of an item not requested being shipped to you. I could be wrong, but I don’t think so.

    Edit: About 10 years ago UPS delivered my Mac Pro to a house about 6 blocks away. Luckily the home owner was an honest sort and called them and they retrieved and redelivered. This year UPS tried to give me a neighbors iMac and thought I was joking when I told him he had the wrong house. ‘‘Tis the season for mis-deliveries
     
  6. Thysanoptera macrumors 6502a

    Joined:
    Jun 12, 2018
    Location:
    Pittsburgh, PA
    #6
    I got a better one. 3 years ago I pre-ordered the new XPS, before it was released. So after waiting two months, I see on forums people are getting theirs for like the last two weeks already, mine still in limbo. So I call Dell, lady on the phone tells me it will be delayed another month at least. Ok, cancel it then, I'll get something else. Literally half an hour after I hung up I got the email form fedex or UPS that there is a 5lb package from Dell being shipped to my address. Yep, it was the laptop. Since the order was cancelled they never charged my card. I did send an email to customer support, asking them to send me an invoice so that I could pay for it. After two weeks no response (surprise!), so I contacted them on facebook, and for another three weeks, every morning on the far east, I would get somebody sending me almost exactly the same message as a day before, I would copy the exact same response from yesterday and the cycle would continue. After three weeks one person actually read what the problem was and told me to contact customer support. Oh, great, I already did. Kept the laptop, never paid for it, they never sued me, or send me an invoice.

    Like @SDColorado said above - it wasn't unsolicited mail, I did order the item and it was an obvious mistake of their fulfillment, so I had an obligation to correct it and took reasonable steps to notify them. But I'm not going to go out of my way to correct their utter incompetence.
     
  7. A7ibaba macrumors regular

    A7ibaba

    Joined:
    Apr 19, 2012
    Location:
    Sweden
    #7
    Thats one great idea. Order a laptop, and on the day when it should be delivered il call company and tell them il cancel that order.So its mine to keep for free :D
     
  8. burgman macrumors 68000

    burgman

    Joined:
    Sep 24, 2013
    #8
    Great let’s celebrate free stuff. Oh and not doing the right thing.
     
  9. Lobwedgephil macrumors 601

    Lobwedgephil

    Joined:
    Apr 7, 2012
    #9
    If by chance the lost/stolen one arrives, you should return it. And you will be getting the same exact spec as the one you ordered.
     

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8 December 13, 2018