2018 Mini DOA

Discussion in 'Mac mini' started by SkiHound2, Dec 11, 2018.

  1. SkiHound2 macrumors regular

    Joined:
    Jul 15, 2018
    #1
    Just received a 2018 Mini. Would not output video via either HDMI or display port. Tried a couple different monitors, cables, etc. Eventually called Apple support and they didn't seem all that surprised. So it's going back for a return. Haven't seen this reported and perhaps I was just unlucky. I would think this kind of issue would be identified with any kind of bench test, so this implies they aren't bench tested. I seem to be having a string of bad luck with Apple. Ordered an iMac last Spring as a replacement for a 2012 mini. It would not stream any video or audio source after sleeping. Spent many hours with Apple tech folks with no resolution and I decided to hang with my mini rather than exchanging it. Now the mini is DOA. Not sure if I'm going to exchange it or just return it. My 2012 is needing an upgrade, but at least it works.
     
  2. opeter macrumors 68000

    opeter

    Joined:
    Aug 5, 2007
    Location:
    Slovenia, EU
    #2
    I don't have any problems with mine (2018, i3 CPU + 128 GB SSD + 16 GB Transcend RAM).
    Maybe it is just bad luck as you already wrote.
     
  3. pl1984 Suspended

    Joined:
    Oct 31, 2017
    #3
    Things happen. I suggest replacing it with another Mini and if the problem still persists then think about whether to return it and hold off until the next model (or, if this is an issue, Apple resolves it).
     
  4. Cheapassmac macrumors regular

    Joined:
    Nov 5, 2018
    #4
    I'd replace it, I think you just got a dud.
     
  5. trsblader macrumors 6502

    Joined:
    May 20, 2011
    #5
    1 failure out of however many have sold does not imply anything about their testing procedure and is silly to even suggest. Exchange it for another one and enjoy life. Or keep your 2012 and still enjoy life.
     
  6. Cheapassmac macrumors regular

    Joined:
    Nov 5, 2018
    #6
    Yea, Apple would lose money if they had to repair so many machines. Of course companies do some form of testing prior to shipping.
     
  7. SkiHound2 thread starter macrumors regular

    Joined:
    Jul 15, 2018
    #7
    In part I was trying to find out if others had similar issues. The tech with whom I spoke was clearly not surprised and implied it was a known problem. The conversation was something like "it didn't work with HDMI, and it didn't work with TB to display port, and it didn't work with a different monitor? We've seen that and you'll need to return the computer so we can figure out what's going on." I've not seen other reports like this on this forum or anywhere else. It's the 3rd Apple product in a row that has required return. I do realize that every company is going to produce a dud once in a while.
     

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6 December 11, 2018