Just received a 2018 Mini. Would not output video via either HDMI or display port. Tried a couple different monitors, cables, etc. Eventually called Apple support and they didn't seem all that surprised. So it's going back for a return. Haven't seen this reported and perhaps I was just unlucky. I would think this kind of issue would be identified with any kind of bench test, so this implies they aren't bench tested. I seem to be having a string of bad luck with Apple. Ordered an iMac last Spring as a replacement for a 2012 mini. It would not stream any video or audio source after sleeping. Spent many hours with Apple tech folks with no resolution and I decided to hang with my mini rather than exchanging it. Now the mini is DOA. Not sure if I'm going to exchange it or just return it. My 2012 is needing an upgrade, but at least it works.
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2018 Mini DOA
- Thread starter SkiHound2
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Things happen. I suggest replacing it with another Mini and if the problem still persists then think about whether to return it and hold off until the next model (or, if this is an issue, Apple resolves it).
Yea, Apple would lose money if they had to repair so many machines. Of course companies do some form of testing prior to shipping.
In part I was trying to find out if others had similar issues. The tech with whom I spoke was clearly not surprised and implied it was a known problem. The conversation was something like "it didn't work with HDMI, and it didn't work with TB to display port, and it didn't work with a different monitor? We've seen that and you'll need to return the computer so we can figure out what's going on." I've not seen other reports like this on this forum or anywhere else. It's the 3rd Apple product in a row that has required return. I do realize that every company is going to produce a dud once in a while.