2018 MPB Display Ghosting/Trailing Issue

Nyra

macrumors newbie
Original poster
Jan 26, 2019
4
0
Recently I purchased a 15" MacBook Pro, my first Apple computer, and I like it quite a lot. However, pretty immediately out of the box I noticed that it had some serious issues with screen ghosting/trailing. I figured it was a result of being out in the cold during transit and sitting in front of my house for a little while (strangely, a signature wasn't required as the apple website claimed), as I have seen a similar effect on my phone while outdoors. A week later and the issue is persisting and it's driving me crazy. I can visually see text and objects leaving trails, especially on forums and it hurts to use the launchpad page. Here are a couple videos demonstrating what I mean using the blur busters website frame rate test, at the end of the slomo video you can see text trailing on reddit:

LaunchPad:
Slo-Mo:
Regular speed:

I know these displays are calibrated for color accuracy, but I didn't think it was that badly at the expense of refresh rate. I may have been spoiled by my desktop monitor which is pretty high end (165hz G-Sync), but I've never seen monitors with this bad of a problem, even really old monitors I use consistently don't do it to this extent. I scheduled a Genius Bar appointment and they had me update the computer... then pretty much told me it's normal. I tried the MPB on display in store and it had a similar issue, but not as noticeable. It's so distracting to me that I can't focus on my work while using this computer. Scrolling down lines of code in VSCode makes things blurry and hard to read and that's pretty ridiculous for how much this thing cost. I'm getting to the point that I'm considering either returning my computer and trying to get another MBP or just buying a ThinkPad. Surely everyone's computers aren't like this, right?
 

Nyra

macrumors newbie
Original poster
Jan 26, 2019
4
0
They all have the same specs. You should get the ThinkPad.
That's a shame as I have enjoyed pretty much everything else about the computer so far. How come not many people seem to take issue with this? I did plenty of searching and couldn't find too many posts about it, this seems like a big deal. At least, it is to me.
 

chabig

macrumors 603
Sep 6, 2002
6,044
3,277
I am not aware of any display deficiencies with Apple products compared to PC products. In fact they are usually lauded. Yours is the first complaint I’ve seen. I might suggest you stick with it while longer to see if your perception changes, but don’t go past your 14 day return window.
 

GoldfishRT

macrumors 6502a
Jul 24, 2014
505
284
Somewhere
Yeah it totally looks like a cold display in the launchpad video but if its warmed up I have no idea why it would keep doing that!

Its how my cars touchscreen looks when I get in the morning.

The test screen looks pretty okay though.

No 144hz though thats for sure.
 

Nyra

macrumors newbie
Original poster
Jan 26, 2019
4
0
I would definitely say it's a faulty display. You need to exchange/refund.
How would I go about that? Clearly going to the Apple Store won't work.

Sucks, too, considering my classes have started. I can't really afford to not have a computer. But, it seems like it actually is pretty normal. Maybe I'm being overly critical?
 
Last edited:

crawfish963

macrumors 6502a
Apr 16, 2010
552
296
Texas
How would I go about that? Clearly going to the Apple Store won't work.

Sucks, too, considering my classes have started. I can't really afford to not have a computer. But, it seems like it actually is pretty normal. Maybe I'm being overly critical?
It's probably going to require that you send your MacBook off to Apple for repair via mail.
 

Nyra

macrumors newbie
Original poster
Jan 26, 2019
4
0
It's probably going to require that you send your MacBook off to Apple for repair via mail.
That's problematic, I might just have to wait until the end of the semester to deal with this. My previous laptop of seven years died during the break and I rushed to get this one as I need an on the go computer for personal projects, research work, and my classwork.
Why ThinkPad? Is there any with serious refresh rate about 120Hz or over?
I specifically mentioned a Thinkpad because in my experience they've been very reliable. I had one as a work computer previously and liked it. Refresh rate isn't a big concern for me, I wouldn't consider myself particularly susceptible to these kinds of things. However, I also don't consider my expectation for the display on this computer unreasonable, I use 60hz refresh rate displays more than I do my high one at home. I don't game at all on this computer, it just seems defective to me and I wanted to confirm with others. The display quality on these computers seems hit or miss which is disappointing for how much they cost.