2019 MacBook Air constant crashes...

[vistokid]

Hi all,

I purchased a 2019 MBA base from Best Buy about a month ago. I have barely used it but when I do it constantly crashes. I'll be browsing websites and BOOM screen goes black. I did a full wipe/reinstall to see if it was a buggy OS but it happened again on Tuesday.

I booked a genius appointment today and wanted to get your opinion before I go in. Should I be asking for a replacement? I actually took a video of a crash the last time it happened so the genius will see what's up.

Anyone else encounter anything like this? Is there a fix?

Thanks!

 

[Tommy c]

Just seems like that T2 crash problem.

 

[auxbuss]

Take look at the console logs for clues?

 

[vistokid]

Take look at the console logs for clues?

Interesting. Can you tell me how I could go about doing that? Thanks

 

[R0ckyRZ]

Bump! How do you do that?

 

[auxbuss]

Open the Console app and look in system.log. You may also find something in System Reports.

Nose around. Most failures are recorded one way or another.

 

[Tommy c]

So, what happened to the Air?

 

[vistokid]

Sorry!

I took it in, they ran some test and said it's fine. I showed the video I recorded and they said they will order parts (top case etc) and that should solve it. It's literally a month old so I actually thought they might swap it out for a new one. I asked if they would and he said nope, that would be the last resort.

I ended up taking it home and if I encounter more problems I'll take it in again. I have 11 months of warranty left still.

 

[vistokid]

So I updated to Catalina last night and was playing around with the MBA. I have the base model (8GB, 128GB). I don't know if it's just my unit but this thing doesn't seem up to task.

I was doing some simple browsing. I was watching a YouTube vid, had macrumors forums open, and a couple of other tabs with various sites.

The YouTube vid would stutter every time a new tab was opened. Then when I went back to the YouTube vid it wasn't clear. The video quality was degraded for some reason.

This thing can't handle multiple tabs? That's odd to me. I had a 2018 MBA and never had an issue like this. So strange.