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iPhone 8/Plus ..
- Thread starter borgsauce
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Show me where Apple recommends doing what the OP did for his circumstance.
would be a good option for Apple to consider
Um, that isn't what happened. OP bought a phone and it is chipping. It will take 4 days for him to get his phone back. Since he didn't have a spare phone, he bought another iPhone 7 and is going to return it for a refund when he gets his original phone back. There is nothing wrong with the phone he is returning.
Basically he decided he was going to borrow a phone from Apple for free since there is no restocking fee
And this is why we can't have nice things.
Ah, never mind
I can't believe people are defending apple... like chill out, they're the richest company in the world, they can afford to put things in a box and reseal it or sell it refurbished where they still make most of the money from it anyways. I've also been told to do similar things when I lost my Apple TV remote. The employee told me to buy the remote to make the TV work again and set it up with the remote app on my TV and then just return it once I was done and it wouldn't be an issue.
Stop trying to justify your actions.
I wish I could have gotten that Apple employee name -if- that story is true. I think you are lying, but that's neither here nor there.
Op, don't even trip. Apple return policy is very generous. Never had a problem. Ignore the moral police. They always get involved in these posts.
lol yep I have nothing better to do with my time than lie about an Apple TV remote on an internet forum. I've also bought and returned several apple watches because that's literally what the policy is for. I don't mind paying more for Apple stuff because every time I've decided I don't want a product after trying I'm able to return it hassle free (that and their support has been incredible).
Name for what? Cause you're gonna go report him? You're the problem, not the original poster.
I actually laugh at people who say "can I speak to the manager" cause I tell them no every time. And they walk away angry as hell.
Yet, you're speaking as if every Apple employee is the de facto of the rule, that they certainly couldn't deviate or mis-inform a customer of something they should or shouldn't do. Your wrong. There have been plenty of times where "Low Level" Apple employee's have provided false information to the customer, where they shouldn't have.
And what does calling an Apple Store prove? Absolutely nothing. Can the store manager vouch for every employee based on what they say? No. Perhaps to the best of their knowledge based on training and experience, but not every Apple employee reads off a script either. In the retail world, it doesn't work the way you project if to.
Yes it is completely normal. When doing a warranty replacement, they don't replace you with the retail box. The replacement unit comes in a white box with just the phone. It's been like this for years. And yes the housing, screen, and battery is new.
Now the op thinks he's entitled to a brand new device, sealed in a new retail box.
Hahaha that's great
If you can't direct me to a manager, someone else can. You are the only employee in the establishment?!
More fool you if you think a simple 'No' will dissuade me from making a complaint if it is called for.
I know that many people take advantage of Apple's return policy for whatever the reasons...doesn't excuse the fact that it is not right. It's not on the same level is stealing or attacking someone...but I never said it was.
Nowhere does Apple say "purchase-use for limited amount of time-return item for full refund" is an approved method of obtaining a loaner device.
Nice try, but no dice.
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But what do you accomplish by being such a person? Does it really matter?
You feel good inside?
I wouldnt say I would feel good afterwards, but I certainly wouldn't be ashamed.
Civic duty ...probably describes it best.
Though for the record...I have yet "to speak to a manager" for anything other than my own affairs up to now.
But if I was in an Apple store and were to hear an employee suggest what the OP did, yes...I would say something to the manager.
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Yes it will be brand new but the model number will start with N instead of M. Since they have to differentiate between white box replacement and retail box.entitled? I never said entitled I don't mind it being a refurbished unit. I was hoping I'd get the box so the imei and serial number matches the phone. Also I did mention that the tech brought up several times that it was going to be brand new device right?
entitled? I never said entitled I don't mind it being a refurbished unit. I was hoping I'd get the box so the imei and serial number matches the phone. Also I did mention that the tech brought up several times that it was going to be brand new device right?
I did the same when Apple had my iPhone 6 Plus in for about a week to get repaired.