Other 21st deliveries that were inexplicably delayed by UPS

Did you receive your new iPhone yesterday as promised?

  • Yes

    Votes: 54 70.1%
  • No

    Votes: 23 29.9%

  • Total voters
    77

Modernboy

macrumors regular
Original poster
Mar 5, 2015
171
161
Los Angeles, CA
I live in Los Angeles and had a delivery date of the 21st on my order from Apple.com. For whatever reason my phone sat in the UPS Louisville, KY hub from Thursday night until this morning. As of writing this it still isn’t in California and is showing a delivery date of Monda. I’m sure that UPS and Apple have an allowable percentage of errors of people not getting their phones on launch day, but I’d love to find out some semblance of a number that actually occurred. Post here if you are in a similar situation and we can provide feedback to Apple on our experience.
 

Nde

macrumors 6502a
Feb 12, 2008
629
36
Los Angeles, CA
Well, I have a store pickup for a watch at 8:30AM yesterday, Century City, near you. No pickup update. At least you have a estimated delivery. All I got is a logistic error email with no ETA.
 

Modernboy

macrumors regular
Original poster
Mar 5, 2015
171
161
Los Angeles, CA
Well, I have a store pickup for a watch at 8:30AM yesterday, Century City, near you. No pickup update. At least you have a estimated delivery. All I got is a logistic error email with no ETA.
My estimated delivery is auto generated. Did you try going to the store yesterday at your allotted time?
 

pa1ntbru5h

macrumors newbie
Nov 19, 2007
4
1
I live in Los Angeles and had a delivery date of the 21st on my order from Apple.com. For whatever reason my phone sat in the UPS Louisville, KY hub from Thursday night until this morning. As of writing this it still isn’t in California and is showing a delivery date of Monda. I’m sure that UPS and Apple have an allowable percentage of errors of people not getting their phones on launch day, but I’d love to find out some semblance of a number that actually occurred. Post here if you are in a similar situation and we can provide feedback to Apple on our experience.
I'm in the same exact boat as you.
I'm also located in California near LA and mine was stuck in Kentucky. Only showed that it left this morning and scheduled for delivery Monday.
No sign of upgraded Saturday delivery like some people.
 
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techiegirl

macrumors 65816
Sep 7, 2007
1,165
180
Well, I have a store pickup for a watch at 8:30AM yesterday, Century City, near you. No pickup update. At least you have a estimated delivery. All I got is a logistic error email with no ETA.
My 8am pick up came and went yesterday and I have no phone. Apple c/s swore I would receive the phone yesterday. Today, they have no clue where the phone is and can’t even tell me if it’s left China yet.
 
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nikescream

macrumors newbie
Jan 9, 2007
2
0
I’m in Vegas. Exact same delay in KY. But hasn’t been moved since Thursday night. I ended my just ordering another one and picking up in store today at 10am and will return the UPS one when it supposedly arrives on Monday. Check your local stores. I saw a few available even in Pasadena.
 

Modernboy

macrumors regular
Original poster
Mar 5, 2015
171
161
Los Angeles, CA
I’m in Vegas. Exact same delay in KY. But hasn’t been moved since Thursday night. I ended my just ordering another one and picking up in store today at 10am and will return the UPS one when it supposedly arrives on Monday. Check your local stores. I saw a few available even in Pasadena.
I’m considering that but I’m concerned about how long it will take for the return to credit my account.
 

Ortiz83

macrumors 6502
Mar 9, 2018
429
234
I ordered two iPhones and placed them on will call. Went to pick them up, got one but the other one was delivered. But not to my address. Apparently they sent it to a different address. That address was USPS post office. I went straight there. I told them my pack years sent to here by accident. They said they will most likely deliver it tomorrow. I said no, you’re not suppose to be delivering it. He kept insisting that ups at times has them deliver packages so it will be tomorrow. I said your not understating. They didn’t send it to you to deliver it. They sent it here by accident with the other packages that are to be delivered tomorrow. He said nobody can open that pallet that is shrink wrapped until it’s been processed. Which will be tomorrow. I got on the phone with ups and demanded them to get the driver back and get my package! They kept saying make a claim with the shipper. I said no, get your beep driver out here now.

Sure enough, he’s sent. I waited there until he showed up. Went in fast and came out 10 minutes after. I told him are you looking for my package? He said umm, yeah I am. I was in there for 40 minutes looking. I said beep! I saw you go in and you were in there for only 10 minutes. Go back in there and find my package. Sure enough, he finally finds it. Went back in there and told the guy, so much for nobody being able to get in that pallet until tomorrow.

PS When I type something long like this, it doesn’t show past half of what I’m typing when I’m typing. Hopefully they update the app for this. iPhone X’s Max
 

mdyer101

macrumors newbie
Sep 20, 2016
7
1
Mine was scheduled for 9/21 delivery. It just left Hong Kong. Was stuck in customs I guess.
 

fastblack

macrumors regular
Jul 28, 2008
203
108
Mine was supposed to be delivered yesterday UPS said it was delayed due to a late flight, but I did get it around 10am this morning. XS Max 256 spice gray. Loving the bigger size.
 

dwfaust

macrumors 603
Jul 3, 2011
5,931
6,706
One phone (XS Max) and two watches were held at UPS CC, exactly as requested... picked them up Friday morning... no issues whatsoever.

Truly sorry for those of you who have/had issues.
 

sppunk

macrumors regular
Nov 13, 2012
105
23
UPS lost mine yesterday. Tonight they sent an email and found it, it’s in Hong Kong. God only knows why. MyChoice still shows 9/21 delivery is tentative, which is funny.

I’m out of town the next week and a half so won’t be here to get it, which is super fun.
 

Dizle

macrumors 6502
Jun 30, 2008
308
8
The Beach
Mine was suppose to be delivered the 21st, UPS lost it and now rescheduled for the 24th. I reserved one online and picked it up at the apple store today, problem solved! I’ll return it sometime next week after I get my original phone.
 

PeterKG

macrumors 6502
May 2, 2003
286
50
Yesterday mine showed as cleared customs, but no movement afterward. Then later in the evening it said it would deliver Saturday by noon. This morning it said Monday. Now it says rescheduling, and it is still in Hong Kong! In the meantime I bought one and did my trade in at the Apple store. Whenever the shipped one arrives, I’ll return it to the Apple Store. UPS is a joke.
 
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