Hi there, About 8 weeks ago I found a line of dead pixels on my screen of a 24" iMac that I bought in November of last year. I took it to an authorized repairer and they said, after two weeks i might add, they couldnt fix it because it was within acceptable rates. I then took the matter to our local apple store in glasgow and they said bring it in to the genius bar. So i did, and they said that was not acceptable and they are going to fix it. 2 weeks later we go over to glasgow to pick it up (which is a 1 hr 30 min drive) and they said it wasnt ready. So they said instead of us having to travel back there again, they were just going to ship the fixed computer out to me. 5 days later it arrives by a courier (TNT). That evening (because i am at school) i un packed it and set it up to find it wouldnt turn on, at all! It sounded like a fan or vacuum cleaner and the screen just wouldnt turn on at all. So, as you might be able to guess, I phoned apple back and they said they would have a meeting and get back to me. Over the next few days there was several meatings and phone calls including apple store trying to get a replacement from Apple Online (because mine is BTO) but they declined and AppleCare but they also declined. The Apple Store were so concerned about how much trouble we had gone through that, they said they will collect it, have quick look at it, and if it was a quick fix, fix it. It turns out it wasnt a quick fix so they said they would give me one from there stock -going against AppleOnline, and AppleCare. One problem, my machine as I said was build to order. And of course since my machine was bought a new moddle has come out. My old Mac spec was: 24" screen 2.8GHz Processor 2GB RAM 500GB Hard Drive Wireless Mouse Grahics Card I am getting a replacement shipped to me tomorrow, and it has the following spec: 24" screen 2.93GHz Processor 4GB RAM 640GB Hard Drive Better Graphics Card And the Peripherals (Keyboard, Mouse and Remote) from my old machine, because I do not like the new little keyboard and I paid for the Wireless mouse, and I believe you do not get a remote with it anymore. So I am pleased, A few questions I recently bought iLife 09 (just before my computer went away). My new computer has iLife 09 pre installed. Can I sell my bought version of iLife 09 online with that serial number? Also, I have backed up my old machine using time machine. What do i have to do to restore my new computer with the data that was on my old machine. Thanks for reading and thanks for the answers in advance! Faffoo Note of Praise I would like to thank the apple retail store for all the great service they have given me, and the new machine that I am getting which was going agianst AppleCare and Apple Online!