26.4 be careful I ran into issues

[phillyman]

hi All,

I've run into huge problems. I'm not quite sure what happened and neither is Apple. Their system for some of my devices blocked me for spam and I can no longer log into messages or FaceTime. For an extended time they did not believe me. BUT some of my devices iMessage works . All upgrades on my multiple laptops, desktops and iPads seemingly worked without an issue. I can still log into all of my apple accounts. I have ZERO clue as to what happened.

Obviously something went wrong and I sent a message to unblock me but I just want to warn people. I didn't realize this update came out today. I had seen that there was a security update last week and was trying to catch up, saw this pop up under update and broke the cardinal rule of just updating all at the same time. That one of course is NOT best practices and on me.

I don't think this is a common issue with upgrading. But somehow I triggered something.

If you have been blocked during an upgrade or also did nothing you were aware of, I'd appreciate you helping a fellow Mac user with some insights.

Thanks Philly

 

[phillyman]

Hopefully I'll be let out of the apple penalty box by tomorrow . The only thing I can figure out triggering it, was that I updated about five or six devices within five minutes. We all know they update faster/slower depending on device etc. Maybe they tried to activate at the same time and almost like a DDOS attack locked me out.

I hope the explanation is that easy and they unblock everything.

Philly

BTW This is block is on two laptops, two iPads but not on desktops

 

[smartypants168]

I have also had issues with iMessage since updating to iOS 26.4 on my phone. iMessages come through on my other devices (that haven't been updated). And getting on to Apple Support is near impossible, except for an automated chat bot. I've tried turning iMessage off and back on, as well as my phone. Any other advice?

 

[Jordankravitz]

hi All,

I've run into huge problems. I'm not quite sure what happened and neither is Apple. Their system for some of my devices blocked me for spam and I can no longer log into messages or FaceTime. For an extended time they did not believe me. BUT some of my devices iMessage works . All upgrades on my multiple laptops, desktops and iPads seemingly worked without an issue. I can still log into all of my apple accounts. I have ZERO clue as to what happened.

Obviously something went wrong and I sent a message to unblock me but I just want to warn people. I didn't realize this update came out today. I had seen that there was a security update last week and was trying to catch up, saw this pop up under update and broke the cardinal rule of just updating all at the same time. That one of course is NOT best practices and on me.

I don't think this is a common issue with upgrading. But somehow I triggered something.

If you have been blocked during an upgrade or also did nothing you were aware of, I'd appreciate you helping a fellow Mac user with some insights.

Thanks Philly

Hey dude.

20 years of using these phones and over 30 of using Apple products this is the first time I’ve had to register on one of these sites. I updated my phone on Tuesday the 26.4 and I also updated my 2021 M1 Max laptop.
Right after I updated my phone, I could not connect to iMessage. I was getting green bubbles from other people with Apple phones and it was a treacherous disaster that I spent all day yesterday on the phone with T-Mobile and then on the phone with Apple and in fact, Apple couldn’t figure out anything wrong. They thought I might have been put in the penalty box also because of for spam reporting or whatever the technician checked on that and he determined my account was perfectly fine.

There is something up with the handshake encryption or something like that that happens with other users who are not updated on this particular version of iOS
After several restart reformatting and getting T-Mobile to program my entire profile

It looks like today for whatever reason things might be back to normal

I would not recommend anyone update to that iOS yet

 

[I7guy]

Hey dude.

20 years of using these phones and over 30 of using Apple products this is the first time I’ve had to register on one of these sites. I updated my phone on Tuesday the 26.4 and I also updated my 2021 M1 Max laptop.
Right after I updated my phone, I could not connect to iMessage. I was getting green bubbles from other people with Apple phones and it was a treacherous disaster that I spent all day yesterday on the phone with T-Mobile and then on the phone with Apple and in fact, Apple couldn’t figure out anything wrong. They thought I might have been put in the penalty box also because of for spam reporting or whatever the technician checked on that and he determined my account was perfectly fine.

There is something up with the handshake encryption or something like that that happens with other users who are not updated on this particular version of iOS
After several restart reformatting and getting T-Mobile to program my entire profile

It looks like today for whatever reason things might be back to normal

I would not recommend anyone update to that iOS yet

I never a an issue with messages activation on any version.

All of a sudden on 26.3.1 I was signed out of messages (this is right after the update to 26.4 came out). Signed back in and then signed out again. Updated to 26.4 and then signed out again.

Signed in a for the last 24 hours, it seems stable. I’ll keep an eye on it.

 

[Jordankravitz]

I never a an issue with messages activation on any version.

All of a sudden on 26.3.1 I was signed out of messages (this is right after the update to 26.4 came out). Signed back in and then signed out again. Updated to 26.4 and then signed out again.

Signed in a for the last 24 hours, it seems stable. I’ll keep an eye on it.

Man, I was on the phone with Apple text that for like an hour yesterday and they are escalating it to the engineering department, but they said for whatever reason that it should work itself out as long as I don’t restart my phone or reset network settings within the next 24 hours

Last night, it seems to have worked itself out however, there’s still one contact in my phone my neighbor who lives down the street who has the same cell service I do who keeps coming up green and green bubbles when I try and text her but otherwise things seem to be back to normal

I will say also that this 26.4 update for macOS definitely fixed a lot of things on my M1 Max, laptop like all the issues with the audio and iTunes

 

[phillyman]

Sorry, I missed a couple of these. I think Apple had some server side issue that they could fix. I was also told it was being forwarded to engineering after I had escalated it a couple levels on the day of release. The next morning everything was back to normal.

It does scare you to think how dependent we have become of certain companies. Again I use offline backups, etc but my life without imessage? A nightmare. A couple years back I read an article how people have lost their businesses because of google account problems. They had innocent pictures of their kids with maybe a rash they sent to their primary doctor. Google flagged it as child pornography and they got locked out of their professional email and cloud for months. Suddenly their livelihood gone with no real recourse.

I understand with scale that human call center woudl be tough but in those extreme cases you should be able to pay for a human review that you can talk/email to make your case.

Even in our Apple situation I was told there was no way for me or for that matter them to talk to that department to make that case. I'm so relieved that I invested in my own domain so I can at least control my own email accounts.

Philly