27" Cinema Display not working!

Ifti

macrumors 68020
Original poster
Dec 14, 2010
2,268
432
UK
I have a 2010 27" Cinema Display (with 3 USB ports on the back) which was connected to a Mac Pro. The screen itself does not display anything. I've changed the power lead to rule out any fuse problems TC, but nothing, so its not the lead.
I've tried a different monitor on the computer and it works fine, so its definitely the screen itself, not the computer.
No AppleCare on the monitor, but I do have AppleCare on the Mac Pro is was connected to, although I don't think this covers the display?

I'm not sure whether the screen is just getting no power, or whether its the actual panel itself, as there is no power indicator on the screen?

Anyone come across this before, or know what the possible issue could be?
I'm guessing its not going to be a cheap fix?!!
 

AppleMark

macrumors 6502a
Jun 17, 2009
849
199
The CCTV Capital of the World
As you are using your laptop with the monitor, you should be able to call AppleCare as 'you cannot say 100%' if it is a problem with the display or laptop.

I used AppleCare on my mac to trouble shoot issues with my time capsule on this basis and was ok getting support.

Good luck.

EDIT: I am referring to telephone support which may solve technical issues you may have overlooked. Not repair / replacement. Also, [maybe..] do not tell them you have tried other monitors...
 
Last edited:

Ifti

macrumors 68020
Original poster
Dec 14, 2010
2,268
432
UK
As you are using your laptop with the monitor, you should be able to call AppleCare as 'you cannot say 100%' if it is a problem with the display or laptop.

I used AppleCare on my mac to trouble shoot issues with my time capsule on this basis and was ok getting support.

Good luck.

EDIT: I am referring to telephone support which may solve technical issues you may have overlooked. Not repair / replacement. Also, [maybe..] do not tell them you have tried other monitors...
The monitor was used with a Mac Pro. Computer is fine. Tried a laptop with the display and the display still doesn't work, so I know for sure its the display.
I may try your suggestion though and say I'm using it with my MBP to see if I can get any help, although I'm not sure it will lead to much!

I'm not sure whether its worth getting the screen fixed or whether I should sell it as faulty and try to get what I can for it?!
 

Volkan1984

macrumors member
Feb 7, 2013
68
0
I have a 2010 27" Cinema Display (with 3 USB ports on the back) which was connected to a Mac Pro. The screen itself does not display anything. I've changed the power lead to rule out any fuse problems TC, but nothing, so its not the lead.
I've tried a different monitor on the computer and it works fine, so its definitely the screen itself, not the computer.
No AppleCare on the monitor, but I do have AppleCare on the Mac Pro is was connected to, although I don't think this covers the display?

I'm not sure whether the screen is just getting no power, or whether its the actual panel itself, as there is no power indicator on the screen?

Anyone come across this before, or know what the possible issue could be?
I'm guessing its not going to be a cheap fix?!!
Did you register the screen with the AppleCare when registering the Mac Pro? Otherwise you should have bought the AppleCare for the screen itself afterwards.
 

Ifti

macrumors 68020
Original poster
Dec 14, 2010
2,268
432
UK
Did you register the screen with the AppleCare when registering the Mac Pro? Otherwise you should have bought the AppleCare for the screen itself afterwards.
If so would it be covered under the Mac Pros AppleCare?
I may ring them tomorrow and check..... ;)
 

Ccrew

macrumors 68020
Feb 28, 2011
2,035
3
If so would it be covered under the Mac Pros AppleCare?
I may ring them tomorrow and check..... ;)
Only if you got applecare for the monitor also. The Pro's Applecare doesn't cover the monitor
 

Ifti

macrumors 68020
Original poster
Dec 14, 2010
2,268
432
UK
Only if you got applecare for the monitor also. The Pro's Applecare doesn't cover the monitor
I phoned Apple today. They said as long as the screen was purchased at the same time as the MacPro then it would be covered under the Mac Pros AppleCare.
She done a quick check and confirmed they were purchased together, so I'll head down to an Apple store some time soon as see what they can do ;)
 

CaptHenryMorgan

macrumors regular
Apr 27, 2013
196
0
The District
I phoned Apple today. They said as long as the screen was purchased at the same time as the MacPro then it would be covered under the Mac Pros AppleCare.
She done a quick check and confirmed they were purchased together, so I'll head down to an Apple store some time soon as see what they can do ;)
Glad a phone call was made to avoid this topic thread that could have been solved with a phone call in the first place. Oh wait. Well done OP.
 

brand

macrumors 601
Oct 3, 2006
4,364
395
127.0.0.1
Glad a phone call was made to avoid this topic thread that could have been solved with a phone call in the first place. Oh wait.
I too never understood why people don't just go straight to the official source. Instead they would rather post on a forum then wait minutes, hours, days, weeks, or months for a reply from someone whom they have no idea who they are or if they have a clue when it could of all been handled by a phone call that probably only lasted minutes.
 

CaptHenryMorgan

macrumors regular
Apr 27, 2013
196
0
The District
I too never understood why people don't just go straight to the official source. Instead they would rather post on a forum then wait minutes, hours, days, weeks, or months for a reply from someone whom they have no idea who they are or if they have a clue when it could of all been handled by a phone call that probably only lasted minutes.
Because a person is smart. People are dumb, panicky dangerous animals and you know it.
 

Volkan1984

macrumors member
Feb 7, 2013
68
0
I phoned Apple today. They said as long as the screen was purchased at the same time as the MacPro then it would be covered under the Mac Pros AppleCare.
She done a quick check and confirmed they were purchased together, so I'll head down to an Apple store some time soon as see what they can do ;)
Good for you! Hope it all works out :)