27'' i5 / i7 story

Discussion in 'Buying Tips and Advice' started by NGL, Mar 10, 2010.

  1. NGL macrumors member

    Joined:
    Feb 28, 2010
    #1
    Thought I would post this here in case the info was interesting / helpful for anyone who is in the market for an iMac.

    I live in Seattle, WA. I decided to upgrade my current machine to a 27'' i5 iMac to do my audio / visual work. I drove down to Portland, OR, to see friends, and picked up a machine while I was there (tax free, with education discount). The Apple guy told me it was a week 8 iMac. When I unboxed it back at home, I found that the optical drive scratched discs, the display had a bright spot near the top, and there was a subtle warming tint across the bottom of the display. The warming probably wouldn't be an issue with a lot of users, but for anyone doing photo or video work it wouldn't be acceptable.

    I took the computer in to the Seattle University Village Apple Store, who were great and agreed to let me exchange the defective machine for one of theirs without charging me tax on the exchange, which they normally would do. I decided to set up my new computer in store to make sure it checked out. I looked at 4 machines; 3 had optical drive issues, and 1 had more severe screen tinting. They told me to come back in a few days when they got a new shipment of computers.

    When I went back, Mark the Business Manager met with me and said that their store had just received their first shipment of i7 iMacs, which was previously just a build to order option online. These iMacs were only a few weeks old, and he claimed he had unboxed a few and that they were all "post-display issues". He upgraded me to an i7 FOR FREE and I ended up with a beautiful, uniform display.

    Bottom line? Apple factory quality control sucks, Apple Store customer service is amazing (thanks again Mark, Jenn, and Michael). If you're looking to get a 27'' iMac, the recent run of i7's look to be a safe way to go.

    -Nick
     
  2. MovieCutter macrumors 68040

    MovieCutter

    Joined:
    May 3, 2005
    Location:
    Washington, DC
    #2
    Wow, because we need ANOTHER bitch and moan thread about 27" iMacs...thanks :rolleyes:
     
  3. Scippy macrumors regular

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    Jan 12, 2009
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    Somewhere
    #3
    I wouldn't say its all bitch and moan, as he mentioned that the new i7's seem to have the screen issue fixed.
     
  4. ARF900 macrumors 65816

    ARF900

    Joined:
    Oct 30, 2009
    #4
    Wouldnt go that far MovieCutter but its definitely nothing new.
     
  5. mr.thedaniel macrumors regular

    Joined:
    Feb 15, 2010
    #5
    haha that's awesome, I live in Seattle, WA and I just purchased a refurb i5, shipped it to my friend in Portland (no tax) and am going down to pick it up on Sunday. :)
     
  6. NGL thread starter macrumors member

    Joined:
    Feb 28, 2010
    #6
    Hi. Thanks for hijacking my thread with your obtuse, useless comment. It wasn't a complaint, it's good info for someone who is looking into buying a 27'' machine. It was also a testimony to Apple's wonderful customer service.

    Let me know how that goes. I almost picked up a refurb machine, but in the end didn't want to risk it.

    -Nick
     
  7. treynolds macrumors regular

    treynolds

    Joined:
    Feb 17, 2010
    Location:
    Seattle
    #7
    This is excellent info...

    I just purchased a 27" Core Two Duo from the Apple refurb site with Applecare. I saw AFTER mine was delivered that there was spec of dust BEHIND the cursor, which I believe means behind the pixels of the LCD. I spoke with a specialist at the Lynnwood Apple store and he said to make an appointment with a genius and bring it in. He thinks it's a spec of dust on the back of the glass display, I disagree. Magnified in a photo it's about three pixels high. Not huge, and innocuous enough that I am tempted to let it ride to see if more serious issues develop. No yellow screen.

    Would be lovely to exchange it (even with an upcharge) for an i5 or i7.

    Anybody think I should take this in right away and get the display swapped-out?

    Tony
     
  8. NGL thread starter macrumors member

    Joined:
    Feb 28, 2010
    #8
    If it's a machine that you're going to want to last 3-4 years, then you need to be totally happy with the product that you paid good money for. I advise you take the time to exchange or repair any issues so that you're totally happy with your computer. You don't want to be sitting there in 2 years thinking, "dangit, I wish I'd taken care of this at the time..."

    -Nick
     
  9. MovieCutter macrumors 68040

    MovieCutter

    Joined:
    May 3, 2005
    Location:
    Washington, DC
    #9
    THat's what I'm here for. You could have polluted the forum in another thread rather than starting a new one.
     
  10. David G. macrumors 65816

    Joined:
    Apr 10, 2007
    Location:
    Alaska
    #10
    1. Don't like it, don't click it.
    2. If you do click it and don't like it, well that's why they invented the back button!
     
  11. MovieCutter macrumors 68040

    MovieCutter

    Joined:
    May 3, 2005
    Location:
    Washington, DC
    #11
    I like to say my piece
     
  12. ClassicII macrumors 6502

    ClassicII

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    Sep 21, 2009
    Location:
    Chicago, IL
  13. bobbleheadbob macrumors 6502a

    bobbleheadbob

    Joined:
    Feb 6, 2007
    Location:
    Massachusetts
    #13
    I just ordered a refurb i7 from the Apple Store last week. Supposed to arrive this Wednesday. Hopefully there won't be any issues with it. I have purchased refurb iMacs in the past without a problem.
     

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