27" iMac i5 Broken Screen

Discussion in 'iMac' started by lardawg64, Nov 27, 2009.

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  1. lardawg64, Nov 27, 2009

    lardawg64 macrumors newbie

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    Nov 27, 2009
    #1
    Out of the box my new i5 has cracked screen. Not the lower left hand corner as reported on the i7s, but an 18" curved crack from center bottom to lower right. This is a custom unit with 2TB HD and 8GB RAM.

    Looks like another 2-3 weeks to have Apple solve the problem.
     
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  2. flopticalcube, Nov 27, 2009

    flopticalcube macrumors G4

    flopticalcube

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    In the velcro closure of America's Hat
    #2
    How unlucky! Welcome to the forums, BTW. Its just unfortunate that you had such a bad first experience. Apple usually sets things right, however so you should be OK. Is this your first Mac?
     
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  3. Eidorian, Nov 27, 2009

    Eidorian macrumors Penryn

    Eidorian

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    #3
    We're waiting for pictures. :D
     
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  4. Michaelgtrusa, Nov 27, 2009

    Michaelgtrusa macrumors 604

    Michaelgtrusa

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    #4
    Take it to the apple store for replacement. Their have been reports of this, but rare.
     
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  5. lardawg64, Nov 27, 2009

    lardawg64 thread starter macrumors newbie

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    Nov 27, 2009
    #5
    As a Newbie, not sure if I can attach pix or how to do it. I have four shots, but they're 1-2 MB each.
     
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  6. lardawg64, Nov 27, 2009

    lardawg64 thread starter macrumors newbie

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    #6
    No, owned Macs since 1988.
     
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  7. Einz, Nov 28, 2009

    Einz macrumors regular

    Einz

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    Miami
    #7
    Get use to it. People buying plasma TV have been having the same problem for years. The bigger the screen the greater chance of getting a broken glass from handling.

    The numbers are very small, unless you happens to be one of the statistic.
     
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  8. Bryan Bowler, Nov 28, 2009

    Bryan Bowler macrumors 68040

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    Sep 27, 2008
    #8
    I think this is spot-on. Larger screen made of glass probably receives more torque during shipping. I'm not surprised at all that there has been a few cracked screens.

    OP, sorry to hear about your bad luck! I too would be bummed...

    Bryan
     
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