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27-in Retina Random Crashes 4-5 Times/Day

M

mikesimmi

macrumors newbie
Original poster
Aug 11, 2015
9
3
Late 2014 27-inch iMac Retina with 512GB SSD crashes multiple times per day. Every day. Have been on phone with Apple Care. The best they can say is... take it in. I can do that, but fear the problem might not present. Plus the closest store is 70 miles one way.

The computer will crash under any activity, even when sleeping. Have re-installed latest OSX. Also, have noticed that I now get frequent crashes of browsers and other apps.

All of this has occurred since Day 1.

I have installed 16gb of Crucial Ram (first day). Have removed the added RAM and still get the crashes.

Any ideas from you smart folks?
 
Are you running Yosemite?

The reason I ask is that I had the same issue, though not as frequent as you do. The most I could get was about 3-4 days before random reboots.

I installed El Capitan, and I've maybe had one reboot in over a month. And I believe that was on the Windows side.

I submitted bug reports to Apple over the issue when I was using Yosemite, but it felt like screaming into the wind. However, I find with El Capitan, my mac is stable

Chris
 
mikesimmi said:
Late 2014 27-inch iMac Retina with 512GB SSD crashes multiple times per day. Every day. Have been on phone with Apple Care. The best they can say is... take it in. I can do that, but fear the problem might not present. Plus the closest store is 70 miles one way.

The computer will crash under any activity, even when sleeping. Have re-installed latest OSX. Also, have noticed that I now get frequent crashes of browsers and other apps.

All of this has occurred since Day 1.

I have installed 16gb of Crucial Ram (first day). Have removed the added RAM and still get the crashes.

Any ideas from you smart folks?
Click to expand...

SSD might be corrupted? Unlikely, but worth a check as it only takes a few minutes. Check SMART data, anything other than passed is bad. SMART Utility can be downloaded here.

If that comes out clean, try a volume verification through Disk Utility.

If no issues detected there, try restart with 'reopen windows when logging back in' disabled.

If you're having the same issues, try resetting NVRAM/SMC. If that doesn't do anything, then repair disk permissions and restart.

Also, are there any crash logs you can upload? Could be graphics card/Logic Board.

Please quote this as I'll be interested if any issues are detected.
 
keysofanxiety said:
SSD might be corrupted? Unlikely, but worth a check as it only takes a few minutes. Check SMART data, anything other than passed is bad. SMART Utility can be downloaded here.

If that comes out clean, try a volume verification through Disk Utility.

If no issues detected there, try restart with 'reopen windows when logging back in' disabled.

If you're having the same issues, try resetting NVRAM/SMC. If that doesn't do anything, then repair disk permissions and restart.

Also, are there any crash logs you can upload? Could be graphics card/Logic Board.

Please quote this as I'll be interested if any issues are detected.
Click to expand...
 

I am running Yosemite 10.10.4

I tried your first two items. Both passed.

The third item: restart.... I don't know how to disable, as you said. Pls advise. (Edit: Never mind...I figured this part out. :)

Here is the crash log, form two minutes ago. (third time today, already...plus browser and another app has crashed a few times this morning)

Anonymous UUID: 37EBCDFD-6257-9F03-A935-A87FE15EB651

Tue Aug 11 08:24:56 2015

*** Panic Report ***
Code: 
panic(cpu 0 caller 0xffffff80072186ba): "Double fault at 0xffffff0007234500, registers:\n" "CR0: 0x0000000080010033, CR2: 0xffffff82d0ae7ff8, CR3: 0x00000006429ab060, CR4: 0x00000000001627e0\n" "RAX: 0xffffff8007897738, RBX: 0x0000000000000000, RCX: 0x0701ce172254bd9a, RDX: 0x0701d0f04dc6a6c2\n" "RSP: 0xffffff82d0ae8020, RBP: 0xffffff82d0aebe20, RSI: 0xffffff8007897720, RDI: 0xffffff803d9dec40\n" "R8:  0xffffff82d0aebe6c, R9:  0x00000000004c4b40, R10: 0x0000000000000010, R11: 0x0000000000000001\n" "R12: 0xffffff803d9dec40, R13: 0x000002d92b259de8, R14: 0x0701d0f04d7a5b82, R15: 0xffffff8007897738\n" "RFL: 0x0000000000010013, RIP: 0xffffff0007234500, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2782.30.5/osfmk/i386/trap_native.c:168
Backtrace (CPU 0), Frame : Return Address
0xffffff82a6affcf0 : 0xffffff800712bda1
0xffffff82a6affd70 : 0xffffff80072186ba
0xffffff82a6affed0 : 0xffffff800723543f
0xffffff82d0aebe20 : 0xffffff800715d758
0xffffff82d0aebed0 : 0xffffff8007139413
0xffffff82d0aebf10 : 0xffffff80072031ea
0xffffff82d0aebfb0 : 0xffffff8007235396

BSD process name corresponding to current thread: Google Chrome He

Mac OS version:
14E46

Kernel version:
Darwin Kernel Version 14.4.0: Thu May 28 11:35:04 PDT 2015; root:xnu-2782.30.5~1/RELEASE_X86_64
Kernel UUID: E3C26B2F-8B97-3F1D-B193-690F7E34F830
Kernel slide:     0x0000000006e00000
Kernel text base: 0xffffff8007000000
__HIB  text base: 0xffffff8006f00000
System model name: iMac15,1 (Mac-42FD25EABCABB274)

System uptime in nanoseconds: 3131755151306
last loaded kext at 2980421944295: com.apple.filesystems.msdosfs    1.10 (addr 0xffffff7f8a5c4000, size 69632)
last unloaded kext at 153934846538: com.apple.iokit.IOAHCIPassThrough    1.0.3 (addr 0xffffff7f88565000, size 36864)
loaded kexts:
com.Cycling74.driver.Soundflower    1.6.6
com.apple.filesystems.msdosfs    1.10
com.apple.driver.AppleBluetoothMultitouch    85.3
com.apple.iokit.IOBluetoothSerialManager    4.3.5f8
com.apple.filesystems.autofs    3.0
com.apple.driver.ApplePlatformEnabler    2.2.0d4
com.apple.driver.AGPM    110.19.6
com.apple.driver.X86PlatformShim    1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.3.5f8
com.apple.driver.AppleMikeyHIDDriver    124
com.apple.driver.AppleOSXWatchdog    1
com.apple.driver.AppleMikeyDriver    272.18.1
com.apple.driver.AppleHDA    272.18.1
com.apple.driver.AppleGraphicsDevicePolicy    3.7.7
com.apple.driver.AudioAUUC    1.70
com.apple.driver.AppleUpstreamUserClient    3.6.1
com.apple.kext.AMDFramebuffer    1.3.2
com.apple.iokit.IOUSBAttachedSCSI    1.1.1
com.apple.AMDRadeonX4000    1.3.2
com.apple.iokit.IOUserEthernet    1.0.1
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AppleHWAccess    1
com.apple.kext.AMD7000Controller    1.3.2
com.apple.driver.AppleLPC    1.7.3
com.apple.driver.AppleSMCLMU    2.0.7d0
com.apple.driver.AppleHV    1
com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0
com.apple.driver.AppleThunderboltIP    2.0.2
com.apple.driver.AppleIntelHD5000Graphics    10.0.6
com.apple.driver.AppleIntelFramebufferAzul    10.0.6
com.apple.driver.AppleMCCSControl    1.2.12
com.apple.driver.AppleUSBHub    705.4.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0
com.apple.BootCache    36
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCIBlockStorage    2.7.1
com.apple.driver.AppleSDXC    1.6.5
com.apple.driver.AirPort.Brcm4360    930.37.3
com.apple.iokit.AppleBCM5701Ethernet    10.1.3
com.apple.driver.AppleAHCIPort    3.1.2
com.apple.driver.AppleUSBXHCI    710.4.11
com.apple.driver.AppleACPIButtons    3.1
com.apple.driver.AppleRTC    2.0
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS    2.1
com.apple.driver.AppleACPIEC    3.1
com.apple.driver.AppleAPIC    1.7
com.apple.nke.applicationfirewall    161
com.apple.security.quarantine    3
com.apple.security.TMSafetyNet    8
com.apple.driver.AppleBluetoothHIDKeyboard    176.2
com.apple.driver.AppleHIDKeyboard    176.2
com.apple.driver.IOBluetoothHIDDriver    4.3.5f8
com.apple.driver.AppleMultitouchDriver    264.6
com.apple.iokit.IOSerialFamily    11
com.apple.kext.triggers    1.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.3.5f8
com.apple.driver.DspFuncLib    272.18.1
com.apple.kext.OSvKernDSPLib    1.15
com.apple.iokit.IOUSBUserClient    705.4.0
com.apple.iokit.IOUSBHIDDriver    705.4.0
com.apple.driver.AppleSMBusPCI    1.0.12d1
com.apple.driver.AppleUSBMergeNub    705.4.0
com.apple.iokit.IOBluetoothFamily    4.3.5f8
com.apple.driver.AppleHDAController    272.18.1
com.apple.iokit.IOHDAFamily    272.18.1
com.apple.driver.X86PlatformPlugin    1.0.0
com.apple.kext.AMDSupport    1.3.2
com.apple.driver.IOPlatformPluginFamily    5.9.1d7
com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0
com.apple.driver.AppleThunderboltEDMSink    4.0.3
com.apple.iokit.IOSurface    97.4
com.apple.AppleGraphicsDeviceControl    3.10.24
com.apple.iokit.IOAcceleratorFamily2    156.16
com.apple.driver.AppleGraphicsControl    3.10.24
com.apple.driver.AppleSMC    3.1.9
com.apple.iokit.IONDRVSupport    2.4.1
com.apple.driver.AppleSMBusController    1.0.13d1
com.apple.iokit.IOGraphicsFamily    2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice    3.7.5
com.apple.driver.AppleUSBAudio    295.23
com.apple.iokit.IOAudioFamily    203.3
com.apple.vecLib.kext    1.2.0
com.apple.iokit.IOUSBMassStorageClass    3.7.2
com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.5
com.apple.driver.AppleUSBComposite    705.4.9
com.apple.driver.CoreStorage    471.30.1
com.apple.driver.AppleThunderboltDPInAdapter    4.0.6
com.apple.driver.AppleThunderboltDPOutAdapter    4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily    4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter    2.0.2
com.apple.driver.AppleThunderboltNHI    3.1.7
com.apple.iokit.IOThunderboltFamily    4.2.2
com.apple.iokit.IO80211Family    730.60
com.apple.iokit.IOEthernetAVBController    1.0.3b3
com.apple.driver.mDNSOffloadUserClient    1.0.1b8
com.apple.iokit.IONetworkingFamily    3.2
com.apple.iokit.IOAHCIFamily    2.7.5
com.apple.iokit.IOUSBFamily    720.4.4
com.apple.driver.AppleEFINVRAM    2.0
com.apple.driver.AppleEFIRuntime    2.0
com.apple.iokit.IOHIDFamily    2.0.0
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    300.0
com.apple.kext.AppleMatch    1.0.0d1
com.apple.driver.AppleKeyStore    2
com.apple.driver.AppleMobileFileIntegrity    1.0.5
com.apple.driver.AppleCredentialManager    1.0
com.apple.driver.DiskImages    397
com.apple.iokit.IOStorageFamily    2.0
com.apple.iokit.IOReportFamily    31
com.apple.driver.AppleFDEKeyStore    28.30
com.apple.driver.AppleACPIPlatform    3.1
com.apple.iokit.IOPCIFamily    2.9
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.corecrypto    1.0
com.apple.kec.pthread    1
com.apple.kec.Libm    1
Model: iMac15,1, BootROM IM151.0207.B03, 4 processors, Intel Core i5, 3.5 GHz, 24 GB, SMC 2.22f16
Graphics: AMD Radeon R9 M290X, AMD Radeon R9 M290X, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.5f8 15969, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Backup+ Desk
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: EPSON XP-800 Series
USB Device: Bose USB Audio
Thunderbolt Bus: iMac, Apple Inc., 26.1
 
Last edited by a moderator:
mikesimmi said:
I am running Yosemite 10.10.4

I tried your first two items. Both passed.

The third item: restart.... I don't know how to disable, as you said. Pls advise. (Edit: Never mind...I figured this part out. :)

Here is the crash log, form two minutes ago. (third time today, already...plus browser and another app has crashed a few times this morning)

Anonymous UUID: 37EBCDFD-6257-9F03-A935-A87FE15EB651

Tue Aug 11 08:24:56 2015

*** Panic Report ***
Code: 
panic(cpu 0 caller 0xffffff80072186ba): "Double fault at 0xffffff0007234500, registers:\n" "CR0: 0x0000000080010033, CR2: 0xffffff82d0ae7ff8, CR3: 0x00000006429ab060, CR4: 0x00000000001627e0\n" "RAX: 0xffffff8007897738, RBX: 0x0000000000000000, RCX: 0x0701ce172254bd9a, RDX: 0x0701d0f04dc6a6c2\n" "RSP: 0xffffff82d0ae8020, RBP: 0xffffff82d0aebe20, RSI: 0xffffff8007897720, RDI: 0xffffff803d9dec40\n" "R8:  0xffffff82d0aebe6c, R9:  0x00000000004c4b40, R10: 0x0000000000000010, R11: 0x0000000000000001\n" "R12: 0xffffff803d9dec40, R13: 0x000002d92b259de8, R14: 0x0701d0f04d7a5b82, R15: 0xffffff8007897738\n" "RFL: 0x0000000000010013, RIP: 0xffffff0007234500, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2782.30.5/osfmk/i386/trap_native.c:168
Backtrace (CPU 0), Frame : Return Address
0xffffff82a6affcf0 : 0xffffff800712bda1
0xffffff82a6affd70 : 0xffffff80072186ba
0xffffff82a6affed0 : 0xffffff800723543f
0xffffff82d0aebe20 : 0xffffff800715d758
0xffffff82d0aebed0 : 0xffffff8007139413
0xffffff82d0aebf10 : 0xffffff80072031ea
0xffffff82d0aebfb0 : 0xffffff8007235396

BSD process name corresponding to current thread: Google Chrome He

Mac OS version:
14E46

Kernel version:
Darwin Kernel Version 14.4.0: Thu May 28 11:35:04 PDT 2015; root:xnu-2782.30.5~1/RELEASE_X86_64
Kernel UUID: E3C26B2F-8B97-3F1D-B193-690F7E34F830
Kernel slide:     0x0000000006e00000
Kernel text base: 0xffffff8007000000
__HIB  text base: 0xffffff8006f00000
System model name: iMac15,1 (Mac-42FD25EABCABB274)

System uptime in nanoseconds: 3131755151306
last loaded kext at 2980421944295: com.apple.filesystems.msdosfs    1.10 (addr 0xffffff7f8a5c4000, size 69632)
last unloaded kext at 153934846538: com.apple.iokit.IOAHCIPassThrough    1.0.3 (addr 0xffffff7f88565000, size 36864)
loaded kexts:
com.Cycling74.driver.Soundflower    1.6.6
com.apple.filesystems.msdosfs    1.10
com.apple.driver.AppleBluetoothMultitouch    85.3
com.apple.iokit.IOBluetoothSerialManager    4.3.5f8
com.apple.filesystems.autofs    3.0
com.apple.driver.ApplePlatformEnabler    2.2.0d4
com.apple.driver.AGPM    110.19.6
com.apple.driver.X86PlatformShim    1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.3.5f8
com.apple.driver.AppleMikeyHIDDriver    124
com.apple.driver.AppleOSXWatchdog    1
com.apple.driver.AppleMikeyDriver    272.18.1
com.apple.driver.AppleHDA    272.18.1
com.apple.driver.AppleGraphicsDevicePolicy    3.7.7
com.apple.driver.AudioAUUC    1.70
com.apple.driver.AppleUpstreamUserClient    3.6.1
com.apple.kext.AMDFramebuffer    1.3.2
com.apple.iokit.IOUSBAttachedSCSI    1.1.1
com.apple.AMDRadeonX4000    1.3.2
com.apple.iokit.IOUserEthernet    1.0.1
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AppleHWAccess    1
com.apple.kext.AMD7000Controller    1.3.2
com.apple.driver.AppleLPC    1.7.3
com.apple.driver.AppleSMCLMU    2.0.7d0
com.apple.driver.AppleHV    1
com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0
com.apple.driver.AppleThunderboltIP    2.0.2
com.apple.driver.AppleIntelHD5000Graphics    10.0.6
com.apple.driver.AppleIntelFramebufferAzul    10.0.6
com.apple.driver.AppleMCCSControl    1.2.12
com.apple.driver.AppleUSBHub    705.4.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0
com.apple.BootCache    36
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCIBlockStorage    2.7.1
com.apple.driver.AppleSDXC    1.6.5
com.apple.driver.AirPort.Brcm4360    930.37.3
com.apple.iokit.AppleBCM5701Ethernet    10.1.3
com.apple.driver.AppleAHCIPort    3.1.2
com.apple.driver.AppleUSBXHCI    710.4.11
com.apple.driver.AppleACPIButtons    3.1
com.apple.driver.AppleRTC    2.0
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS    2.1
com.apple.driver.AppleACPIEC    3.1
com.apple.driver.AppleAPIC    1.7
com.apple.nke.applicationfirewall    161
com.apple.security.quarantine    3
com.apple.security.TMSafetyNet    8
com.apple.driver.AppleBluetoothHIDKeyboard    176.2
com.apple.driver.AppleHIDKeyboard    176.2
com.apple.driver.IOBluetoothHIDDriver    4.3.5f8
com.apple.driver.AppleMultitouchDriver    264.6
com.apple.iokit.IOSerialFamily    11
com.apple.kext.triggers    1.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.3.5f8
com.apple.driver.DspFuncLib    272.18.1
com.apple.kext.OSvKernDSPLib    1.15
com.apple.iokit.IOUSBUserClient    705.4.0
com.apple.iokit.IOUSBHIDDriver    705.4.0
com.apple.driver.AppleSMBusPCI    1.0.12d1
com.apple.driver.AppleUSBMergeNub    705.4.0
com.apple.iokit.IOBluetoothFamily    4.3.5f8
com.apple.driver.AppleHDAController    272.18.1
com.apple.iokit.IOHDAFamily    272.18.1
com.apple.driver.X86PlatformPlugin    1.0.0
com.apple.kext.AMDSupport    1.3.2
com.apple.driver.IOPlatformPluginFamily    5.9.1d7
com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0
com.apple.driver.AppleThunderboltEDMSink    4.0.3
com.apple.iokit.IOSurface    97.4
com.apple.AppleGraphicsDeviceControl    3.10.24
com.apple.iokit.IOAcceleratorFamily2    156.16
com.apple.driver.AppleGraphicsControl    3.10.24
com.apple.driver.AppleSMC    3.1.9
com.apple.iokit.IONDRVSupport    2.4.1
com.apple.driver.AppleSMBusController    1.0.13d1
com.apple.iokit.IOGraphicsFamily    2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice    3.7.5
com.apple.driver.AppleUSBAudio    295.23
com.apple.iokit.IOAudioFamily    203.3
com.apple.vecLib.kext    1.2.0
com.apple.iokit.IOUSBMassStorageClass    3.7.2
com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.5
com.apple.driver.AppleUSBComposite    705.4.9
com.apple.driver.CoreStorage    471.30.1
com.apple.driver.AppleThunderboltDPInAdapter    4.0.6
com.apple.driver.AppleThunderboltDPOutAdapter    4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily    4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter    2.0.2
com.apple.driver.AppleThunderboltNHI    3.1.7
com.apple.iokit.IOThunderboltFamily    4.2.2
com.apple.iokit.IO80211Family    730.60
com.apple.iokit.IOEthernetAVBController    1.0.3b3
com.apple.driver.mDNSOffloadUserClient    1.0.1b8
com.apple.iokit.IONetworkingFamily    3.2
com.apple.iokit.IOAHCIFamily    2.7.5
com.apple.iokit.IOUSBFamily    720.4.4
com.apple.driver.AppleEFINVRAM    2.0
com.apple.driver.AppleEFIRuntime    2.0
com.apple.iokit.IOHIDFamily    2.0.0
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    300.0
com.apple.kext.AppleMatch    1.0.0d1
com.apple.driver.AppleKeyStore    2
com.apple.driver.AppleMobileFileIntegrity    1.0.5
com.apple.driver.AppleCredentialManager    1.0
com.apple.driver.DiskImages    397
com.apple.iokit.IOStorageFamily    2.0
com.apple.iokit.IOReportFamily    31
com.apple.driver.AppleFDEKeyStore    28.30
com.apple.driver.AppleACPIPlatform    3.1
com.apple.iokit.IOPCIFamily    2.9
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.corecrypto    1.0
com.apple.kec.pthread    1
com.apple.kec.Libm    1
Model: iMac15,1, BootROM IM151.0207.B03, 4 processors, Intel Core i5, 3.5 GHz, 24 GB, SMC 2.22f16
Graphics: AMD Radeon R9 M290X, AMD Radeon R9 M290X, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.5f8 15969, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Backup+ Desk
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: EPSON XP-800 Series
USB Device: Bose USB Audio
Thunderbolt Bus: iMac, Apple Inc., 26.1
Click to expand...

Google Chrome Helper?! Hmm ... I don't really know much about reading these crash logs (cause it's probably just referring to the application that crashed, rather than what caused it), but could you try the following for me:

1) Completely uninstall Google Chrome using AppCleaner
2) Use Safari

Does the issue persist?
 
Last edited by a moderator:
keysofanxiety said:
Google Chrome Helper?! Hmm ... I don't really know much about reading these crash logs (cause it's probably just referring to the application that crashed, rather than what caused it), but could you try the following for me:

1) Completely uninstall Google Chrome using AppCleaner
2) Use Safari

Does the issue persist?
Click to expand...


Chrome is properly un-installed. Now using Safari. Standing by to see what happens...

Thanks.
 
mikesimmi said:
Chrome is properly un-installed. Now using Safari. Standing by to see what happens...

Thanks.
Click to expand...

Thanks for taking the time to do that. It's unlikely that Chrome would be causing so many problems, though it's worth a try. Don't be afraid to throw loads of stuff at your Mac, please run a wealth applications at the same time. Pop it under stress as best you can, this'll hopefuly help quickly identify if the problem's resolved.
 
I had a similar problem (random crashes maybe twice a week on my imac). I installed Yosemite on USB stick and ran with that for over 20 days without a crash. This indicated to me that the 1TB HD was probably crap (less than 6 months old). I took it into the local Apple service shop and they were unable to see the fault, but replaced the drive and cable under warranty on the bases of my documentation of all the crashes. It's been fine since.

Maybe a SSD issue with you?
 
mikesimmi said:
Late 2014 27-inch iMac Retina with 512GB SSD crashes multiple times per day. Every day. Have been on phone with Apple Care. The best they can say is... take it in. I can do that, but fear the problem might not present. Plus the closest store is 70 miles one way.

The computer will crash under any activity, even when sleeping. Have re-installed latest OSX. Also, have noticed that I now get frequent crashes of browsers and other apps.

All of this has occurred since Day 1.

I have installed 16gb of Crucial Ram (first day). Have removed the added RAM and still get the crashes.

Any ideas from you smart folks?
Click to expand...

It seems like the hard drive is failing.
You could download Drivedx to check the SMART status.
 
imofeanfean said:
It seems like the hard drive is failing.
You could download Drivedx to check the SMART status.
Click to expand...

Thanks for all the input.

Since un-installing Chrome, using only Safari, restarting and checking "disable" to re-open windows...it hasn't crashed again. But that's only been about three hours. Fingers crossed it holds!
 
It could be the hard drive but it also could be the ram as well. Remove the aftermarket ram and re-test your machine - there was Crucial ram that was renowned for causing these machines to crash. Check Amazon for the reviews on the crucial ram - I didn't buy that kind but rather bought the more expensive OWC ram and I've been up for 17 days since install without problems.
 
mikesimmi said:
I am running Yosemite 10.10.4

I tried your first two items. Both passed.

The third item: restart.... I don't know how to disable, as you said. Pls advise. (Edit: Never mind...I figured this part out. :)

Here is the crash log, form two minutes ago. (third time today, already...plus browser and another app has crashed a few times this morning)
Click to expand...

Uninstall the Soundflower driver, reboot and see if the crashes stop.
 
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