27-in Retina Random Crashes 4-5 Times/Day

Discussion in 'iMac' started by mikesimmi, Aug 11, 2015.

  1. mikesimmi macrumors newbie

    Joined:
    Aug 11, 2015
    #1
    Late 2014 27-inch iMac Retina with 512GB SSD crashes multiple times per day. Every day. Have been on phone with Apple Care. The best they can say is... take it in. I can do that, but fear the problem might not present. Plus the closest store is 70 miles one way.

    The computer will crash under any activity, even when sleeping. Have re-installed latest OSX. Also, have noticed that I now get frequent crashes of browsers and other apps.

    All of this has occurred since Day 1.

    I have installed 16gb of Crucial Ram (first day). Have removed the added RAM and still get the crashes.

    Any ideas from you smart folks?
     
  2. siddhartha macrumors member

    siddhartha

    Joined:
    Aug 8, 2008
    Location:
    Northern Virgina
    #2
    Are you running Yosemite?

    The reason I ask is that I had the same issue, though not as frequent as you do. The most I could get was about 3-4 days before random reboots.

    I installed El Capitan, and I've maybe had one reboot in over a month. And I believe that was on the Windows side.

    I submitted bug reports to Apple over the issue when I was using Yosemite, but it felt like screaming into the wind. However, I find with El Capitan, my mac is stable

    Chris
     
  3. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #3
    SSD might be corrupted? Unlikely, but worth a check as it only takes a few minutes. Check SMART data, anything other than passed is bad. SMART Utility can be downloaded here.

    If that comes out clean, try a volume verification through Disk Utility.

    If no issues detected there, try restart with 'reopen windows when logging back in' disabled.

    If you're having the same issues, try resetting NVRAM/SMC. If that doesn't do anything, then repair disk permissions and restart.

    Also, are there any crash logs you can upload? Could be graphics card/Logic Board.

    Please quote this as I'll be interested if any issues are detected.
     
  4. mikesimmi thread starter macrumors newbie

    Joined:
    Aug 11, 2015
    #4
     
  5. mikesimmi, Aug 11, 2015
    Last edited by a moderator: Aug 11, 2015

    mikesimmi thread starter macrumors newbie

    Joined:
    Aug 11, 2015
    #5
    I am running Yosemite 10.10.4

    I tried your first two items. Both passed.

    The third item: restart.... I don't know how to disable, as you said. Pls advise. (Edit: Never mind...I figured this part out. :)

    Here is the crash log, form two minutes ago. (third time today, already...plus browser and another app has crashed a few times this morning)

    Anonymous UUID: 37EBCDFD-6257-9F03-A935-A87FE15EB651

    Tue Aug 11 08:24:56 2015

    *** Panic Report ***
    Code:
    panic(cpu 0 caller 0xffffff80072186ba): "Double fault at 0xffffff0007234500, registers:\n" "CR0: 0x0000000080010033, CR2: 0xffffff82d0ae7ff8, CR3: 0x00000006429ab060, CR4: 0x00000000001627e0\n" "RAX: 0xffffff8007897738, RBX: 0x0000000000000000, RCX: 0x0701ce172254bd9a, RDX: 0x0701d0f04dc6a6c2\n" "RSP: 0xffffff82d0ae8020, RBP: 0xffffff82d0aebe20, RSI: 0xffffff8007897720, RDI: 0xffffff803d9dec40\n" "R8:  0xffffff82d0aebe6c, R9:  0x00000000004c4b40, R10: 0x0000000000000010, R11: 0x0000000000000001\n" "R12: 0xffffff803d9dec40, R13: 0x000002d92b259de8, R14: 0x0701d0f04d7a5b82, R15: 0xffffff8007897738\n" "RFL: 0x0000000000010013, RIP: 0xffffff0007234500, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2782.30.5/osfmk/i386/trap_native.c:168
    Backtrace (CPU 0), Frame : Return Address
    0xffffff82a6affcf0 : 0xffffff800712bda1
    0xffffff82a6affd70 : 0xffffff80072186ba
    0xffffff82a6affed0 : 0xffffff800723543f
    0xffffff82d0aebe20 : 0xffffff800715d758
    0xffffff82d0aebed0 : 0xffffff8007139413
    0xffffff82d0aebf10 : 0xffffff80072031ea
    0xffffff82d0aebfb0 : 0xffffff8007235396
    
    BSD process name corresponding to current thread: Google Chrome He
    
    Mac OS version:
    14E46
    
    Kernel version:
    Darwin Kernel Version 14.4.0: Thu May 28 11:35:04 PDT 2015; root:xnu-2782.30.5~1/RELEASE_X86_64
    Kernel UUID: E3C26B2F-8B97-3F1D-B193-690F7E34F830
    Kernel slide:     0x0000000006e00000
    Kernel text base: 0xffffff8007000000
    __HIB  text base: 0xffffff8006f00000
    System model name: iMac15,1 (Mac-42FD25EABCABB274)
    
    System uptime in nanoseconds: 3131755151306
    last loaded kext at 2980421944295: com.apple.filesystems.msdosfs    1.10 (addr 0xffffff7f8a5c4000, size 69632)
    last unloaded kext at 153934846538: com.apple.iokit.IOAHCIPassThrough    1.0.3 (addr 0xffffff7f88565000, size 36864)
    loaded kexts:
    com.Cycling74.driver.Soundflower    1.6.6
    com.apple.filesystems.msdosfs    1.10
    com.apple.driver.AppleBluetoothMultitouch    85.3
    com.apple.iokit.IOBluetoothSerialManager    4.3.5f8
    com.apple.filesystems.autofs    3.0
    com.apple.driver.ApplePlatformEnabler    2.2.0d4
    com.apple.driver.AGPM    110.19.6
    com.apple.driver.X86PlatformShim    1.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.3.5f8
    com.apple.driver.AppleMikeyHIDDriver    124
    com.apple.driver.AppleOSXWatchdog    1
    com.apple.driver.AppleMikeyDriver    272.18.1
    com.apple.driver.AppleHDA    272.18.1
    com.apple.driver.AppleGraphicsDevicePolicy    3.7.7
    com.apple.driver.AudioAUUC    1.70
    com.apple.driver.AppleUpstreamUserClient    3.6.1
    com.apple.kext.AMDFramebuffer    1.3.2
    com.apple.iokit.IOUSBAttachedSCSI    1.1.1
    com.apple.AMDRadeonX4000    1.3.2
    com.apple.iokit.IOUserEthernet    1.0.1
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AppleHWAccess    1
    com.apple.kext.AMD7000Controller    1.3.2
    com.apple.driver.AppleLPC    1.7.3
    com.apple.driver.AppleSMCLMU    2.0.7d0
    com.apple.driver.AppleHV    1
    com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0
    com.apple.driver.AppleThunderboltIP    2.0.2
    com.apple.driver.AppleIntelHD5000Graphics    10.0.6
    com.apple.driver.AppleIntelFramebufferAzul    10.0.6
    com.apple.driver.AppleMCCSControl    1.2.12
    com.apple.driver.AppleUSBHub    705.4.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0
    com.apple.BootCache    36
    com.apple.driver.XsanFilter    404
    com.apple.iokit.IOAHCIBlockStorage    2.7.1
    com.apple.driver.AppleSDXC    1.6.5
    com.apple.driver.AirPort.Brcm4360    930.37.3
    com.apple.iokit.AppleBCM5701Ethernet    10.1.3
    com.apple.driver.AppleAHCIPort    3.1.2
    com.apple.driver.AppleUSBXHCI    710.4.11
    com.apple.driver.AppleACPIButtons    3.1
    com.apple.driver.AppleRTC    2.0
    com.apple.driver.AppleHPET    1.8
    com.apple.driver.AppleSMBIOS    2.1
    com.apple.driver.AppleACPIEC    3.1
    com.apple.driver.AppleAPIC    1.7
    com.apple.nke.applicationfirewall    161
    com.apple.security.quarantine    3
    com.apple.security.TMSafetyNet    8
    com.apple.driver.AppleBluetoothHIDKeyboard    176.2
    com.apple.driver.AppleHIDKeyboard    176.2
    com.apple.driver.IOBluetoothHIDDriver    4.3.5f8
    com.apple.driver.AppleMultitouchDriver    264.6
    com.apple.iokit.IOSerialFamily    11
    com.apple.kext.triggers    1.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.3.5f8
    com.apple.driver.DspFuncLib    272.18.1
    com.apple.kext.OSvKernDSPLib    1.15
    com.apple.iokit.IOUSBUserClient    705.4.0
    com.apple.iokit.IOUSBHIDDriver    705.4.0
    com.apple.driver.AppleSMBusPCI    1.0.12d1
    com.apple.driver.AppleUSBMergeNub    705.4.0
    com.apple.iokit.IOBluetoothFamily    4.3.5f8
    com.apple.driver.AppleHDAController    272.18.1
    com.apple.iokit.IOHDAFamily    272.18.1
    com.apple.driver.X86PlatformPlugin    1.0.0
    com.apple.kext.AMDSupport    1.3.2
    com.apple.driver.IOPlatformPluginFamily    5.9.1d7
    com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0
    com.apple.driver.AppleThunderboltEDMSink    4.0.3
    com.apple.iokit.IOSurface    97.4
    com.apple.AppleGraphicsDeviceControl    3.10.24
    com.apple.iokit.IOAcceleratorFamily2    156.16
    com.apple.driver.AppleGraphicsControl    3.10.24
    com.apple.driver.AppleSMC    3.1.9
    com.apple.iokit.IONDRVSupport    2.4.1
    com.apple.driver.AppleSMBusController    1.0.13d1
    com.apple.iokit.IOGraphicsFamily    2.4.1
    com.apple.iokit.IOSCSIBlockCommandsDevice    3.7.5
    com.apple.driver.AppleUSBAudio    295.23
    com.apple.iokit.IOAudioFamily    203.3
    com.apple.vecLib.kext    1.2.0
    com.apple.iokit.IOUSBMassStorageClass    3.7.2
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.5
    com.apple.driver.AppleUSBComposite    705.4.9
    com.apple.driver.CoreStorage    471.30.1
    com.apple.driver.AppleThunderboltDPInAdapter    4.0.6
    com.apple.driver.AppleThunderboltDPOutAdapter    4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily    4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter    2.0.2
    com.apple.driver.AppleThunderboltNHI    3.1.7
    com.apple.iokit.IOThunderboltFamily    4.2.2
    com.apple.iokit.IO80211Family    730.60
    com.apple.iokit.IOEthernetAVBController    1.0.3b3
    com.apple.driver.mDNSOffloadUserClient    1.0.1b8
    com.apple.iokit.IONetworkingFamily    3.2
    com.apple.iokit.IOAHCIFamily    2.7.5
    com.apple.iokit.IOUSBFamily    720.4.4
    com.apple.driver.AppleEFINVRAM    2.0
    com.apple.driver.AppleEFIRuntime    2.0
    com.apple.iokit.IOHIDFamily    2.0.0
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    300.0
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.driver.AppleKeyStore    2
    com.apple.driver.AppleMobileFileIntegrity    1.0.5
    com.apple.driver.AppleCredentialManager    1.0
    com.apple.driver.DiskImages    397
    com.apple.iokit.IOStorageFamily    2.0
    com.apple.iokit.IOReportFamily    31
    com.apple.driver.AppleFDEKeyStore    28.30
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    com.apple.iokit.IOPCIFamily    2.9
    com.apple.iokit.IOACPIFamily    1.4
    com.apple.kec.corecrypto    1.0
    com.apple.kec.pthread    1
    com.apple.kec.Libm    1
    Model: iMac15,1, BootROM IM151.0207.B03, 4 processors, Intel Core i5, 3.5 GHz, 24 GB, SMC 2.22f16
    Graphics: AMD Radeon R9 M290X, AMD Radeon R9 M290X, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.15.166.24.3)
    Bluetooth: Version 4.3.5f8 15969, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
    USB Device: Backup+ Desk
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: EPSON XP-800 Series
    USB Device: Bose USB Audio
    Thunderbolt Bus: iMac, Apple Inc., 26.1
     
  6. keysofanxiety, Aug 11, 2015
    Last edited by a moderator: Aug 11, 2015

    keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #6
    Google Chrome Helper?! Hmm ... I don't really know much about reading these crash logs (cause it's probably just referring to the application that crashed, rather than what caused it), but could you try the following for me:

    1) Completely uninstall Google Chrome using AppCleaner
    2) Use Safari

    Does the issue persist?
     
  7. mikesimmi thread starter macrumors newbie

    Joined:
    Aug 11, 2015
    #7

    Chrome is properly un-installed. Now using Safari. Standing by to see what happens...

    Thanks.
     
  8. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #8
    Thanks for taking the time to do that. It's unlikely that Chrome would be causing so many problems, though it's worth a try. Don't be afraid to throw loads of stuff at your Mac, please run a wealth applications at the same time. Pop it under stress as best you can, this'll hopefuly help quickly identify if the problem's resolved.
     
  9. brew99 macrumors newbie

    Joined:
    Aug 7, 2014
    #9
    I had a similar problem (random crashes maybe twice a week on my imac). I installed Yosemite on USB stick and ran with that for over 20 days without a crash. This indicated to me that the 1TB HD was probably crap (less than 6 months old). I took it into the local Apple service shop and they were unable to see the fault, but replaced the drive and cable under warranty on the bases of my documentation of all the crashes. It's been fine since.

    Maybe a SSD issue with you?
     
  10. imofeanfean macrumors newbie

    Joined:
    Aug 9, 2015
    #10
    It seems like the hard drive is failing.
    You could download Drivedx to check the SMART status.
     
  11. mikesimmi thread starter macrumors newbie

    Joined:
    Aug 11, 2015
    #11
    Thanks for all the input.

    Since un-installing Chrome, using only Safari, restarting and checking "disable" to re-open windows...it hasn't crashed again. But that's only been about three hours. Fingers crossed it holds!
     
  12. aliensporebomb macrumors 68000

    aliensporebomb

    Joined:
    Jun 19, 2005
    Location:
    Minneapolis, MN, USA, Urth
    #12
    It could be the hard drive but it also could be the ram as well. Remove the aftermarket ram and re-test your machine - there was Crucial ram that was renowned for causing these machines to crash. Check Amazon for the reviews on the crucial ram - I didn't buy that kind but rather bought the more expensive OWC ram and I've been up for 17 days since install without problems.
     
  13. Taz Mangus macrumors 68040

    Taz Mangus

    Joined:
    Mar 10, 2011
    #13
    Uninstall the Soundflower driver, reboot and see if the crashes stop.
     

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