27% of the original Core Duo laptops were repaired by Apple

[mkrishnan]

No, I'm reiterating what's already been said. These figures here can't possibly be anywhere near accurate, and the only way to get accurate figures would be from Apple, whether they choose to be honest about it or not.

I also don't think they're accurate, but it is worth noting that they published numbers on previous generations of Apple notebooks using essentially the same methodology. So, aside from systematic changes in the way they delivered the survey or the characteristics of the "responder" sample within the overall sample (because the sampling is clearly not representative), the difference between the current and past rates should still be interpretable.

 

[Rodimus Prime]

^^ Completely beside the point.

no it is the point. The point that was being made is proving apple has messed with numbers in the past and currently in trouble. I can go on and list other things apple has done in the past.

Like when they upgraded the graphic card in the g4 iMacs I believe. They gave false claims at how much faster at halo it was. Then Barefeet rip them to sheads on it.

Apple serves it own intersted first and it intersted is to sell computers so they are going to make it look like their return rate for repairs is market leading and better than it really is. Do you think I trust any company data on that stuff. hell no.

 

[spork183]

no it is the point. The point that was being made is proving apple has messed with numbers in the past and currently in trouble. I can go on and list other things apple has done in the past.

Like when they upgraded the graphic card in the g4 iMacs I believe. They gave false claims at how much faster at halo it was. Then Barefeet rip them to sheads on it.

Apple serves it own intersted first and it intersted is to sell computers so they are going to make it look like their return rate for repairs is market leading and better than it really is. Do you think I trust any company data on that stuff. hell no.

Why don't you stop holding back? Just tell us what you really feel! No more sugarcoating it. Just put it out there. This dancing around the issue drives me crazy...

 

[decksnap]

no it is the point. The point that was being made is proving apple has messed with numbers in the past and currently in trouble. I can go on and list other things apple has done in the past.

Like when they upgraded the graphic card in the g4 iMacs I believe. They gave false claims at how much faster at halo it was. Then Barefeet rip them to sheads on it.

Apple serves it own intersted first and it intersted is to sell computers so they are going to make it look like their return rate for repairs is market leading and better than it really is. Do you think I trust any company data on that stuff. hell no.

Uh huh...

And when I said 'beside the point'... I meant a different point. Not wadevadafok you're talking about.

 

[timswim78]

while interesting, this survey is meaningless if not conducted or endorsed by Apple. FWIW, i've had no issues with my CD MBP.

So, you're essentially saying that all research done by third party consumer organizations is worthless because it was not endorsed or conducted by the manufacturers?

That seems silly to me. In fact, I think that the inverse is true. Research is more likely to be meaningful if it is conducted by an objective, third party.

 

[timswim78]

People are more likely to reply to surveys if they have problems.

If we were talking about any other company, I would agree with you. However, with all of the Apple fanboys in the world, that statement is questionable.

If done correctly, consumer reliability surveys can be extremely effective. Where do you think that car reliability reports come from? Not from manufacturers.

 

[maxterpiece]

When I saw that Apple was selling white MacBook 1.83ghz core duo refurbs for only $799, the first thing I thought was, they must be having a ton of problems. How else would they get such a surplus of refurbs on such a popular product.

 

[timswim78]

When I saw that Apple was selling white MacBook 1.83ghz core duo refurbs for only $799, the first thing I thought was, they must be having a ton of problems. How else would they get such a surplus of refurbs on such a popular product.

I agree. However, the MacBook refurbs come and go. (I am guessing that this means that their supply is not steady, or they could just be selling very quickly due to their relatively low price.)

Additionally, there seems to be a limitless supply of refurbished MacBook Pro's. You can log onto the Apple store at any given time and have a very good chance of seeing refurbished MacBook Pro's for sale.

 

[w8ing4intelmacs]

the survey is skewed because the people most likely to respond to such a survey are the people who had problems

 

[Planner Dude]

So based on this information, would anyone reconsider an older core duo refurb?

The study shows a problem with first generation logic boards. I guess what I am wondering is this would still be a risk with the refurb core duos currently i the apple store.

 

[iW00t]

So based on this information, would anyone reconsider an older core duo refurb?

The study shows a problem with first generation logic boards. I guess what I am wondering is this would still be a risk with the refurb core duos currently i the apple store.

I would.

At least the refurbished systems are guaranteed to be repaired.

 

[Planner Dude]

so are you saying that you'd reconsider...meaning be more hesitant???

I just wonder if apple is more proactive with these refurbs..

for example:

if the macbook came back in for a faulty airport, might they just replace the logic board too since they have been having problems with them accross the board?

or would Apple, since it is a business, just do the bare minimum to get that laptop sold again???

 

[iW00t]

so are you saying that you'd reconsider...meaning be more hesitant???

I just wonder if apple is more proactive with these refurbs..

for example:

if the macbook came back in for a faulty airport, might they just replace the logic board too since they have been having problems with them accross the board?

or would Apple, since it is a business, just do the bare minimum to get that laptop sold again???

Actually what I meant to say is I'd buy refurbs more readily

There are 2 ways to look at the 27% figure.

One way:
OMG Apple's QC is teh sux0rs!

Another way:
Wow, Apple really is responsible and takes care of their customers

While there are times when I'm reminded that Apple is in it for the $ but by and large their service is pretty decent, so I will go with the 2nd choice.

 

[EricChunky]

Really do you honestly think apple would release those figures and even if they where released by apple do you think they would not doctor them to make them look better. Right now Apple is in a lot of legal trouble because of false reports on there finacial documention.

But I would not be surpised that those figures are true and apple had one of the worse return rates in the industry. They where a laughing stock and where having worse reports than other company. Shall I point to the heat issues that dell was not having, or the over use of Thermo paste. Apple screwed up on this one and par as normal there first gen products general have lot of problems. I mean people always are saying wait until the 2nd gen for a reason. When ever apple releases a x.0 peice of software people wait until the x.1 or x.2 to trust it and use it.

They can even fake the stock options files, in my humble opinion a listed company being capable to do this can fake anything as they wish.

 

[EricChunky]

Was there a big change in component manufacturing here? Wait, didn't some other company become involved in the design? Could it be, could it possibly be, INTEL? A pox on me for doubting the superiority of integrated graphic chipsets and intel design.

Is there anyone else we can blame? Can't be Apple's fault...

Apple does not manufacture a thing, we can say 20% of the Apple laptops have been repaired or we can say 20% of the components assembled under Apple's direction have been repaired... which means the same thing

 

[someguy]

That's one way to drive up AppleCare sales figures.

 

[erkanasu]

stats don't surprise me at all, my MBP has been to the apple store now like 3-4 times for repair. I'm never buying a first gen notebook ever again.

 

[Edge100]

This is unfortunately completely meaningless. The majority of people who reply to these type of things are the people who had problems. Beware statistics! I hope we don't see these 'figures' showing up as fact in other places.

Agreed. Is this a random sampling of the population of MB/MBP owners? If not, it's meaningless. End of story.

 

[Rodimus Prime]

Agreed. Is this a random sampling of the population of MB/MBP owners? If not, it's meaningless. End of story.

I would guess it was a random thing they sent out. Now the returns are semi random putting it a little higher than it really is.

The biggest thing it does point out was that there was a huge spike in apple return rate for repairs. That much it does prove.

Apple rate a few years ago was I believe 15% on the same type of random testing (btw that 15% put apple in 2nd place. The best was Acer at 13% worse was dell at 24% and average was 20%) So based on that there was a clear spike in the number they had to repair and clearly something was wrong.