27" Poor brightness

Discussion in 'iMac' started by MR.Raul, Aug 25, 2010.

  1. MR.Raul macrumors regular

    MR.Raul

    Joined:
    Jul 28, 2010
    Location:
    Sweden
    #1
    Got a new high end 27" iMac, but sent it back due to dog whistle and buzz.
    Got another iMac and the brightness is on 100% and it's equal to 70% on my first iMac, I couldn't have it on 100% on the first iMac I got cause it would kill my eyes, and now I'm at 100% and I still want it to be brighter.
    I know there was a firmware release to the 21" iMac for a brighter screen.
    So is there gonna be a firmware for the 27" out soon to fix the problem, or isn't it a big problem?
    Asume it's not a hardware problem.
    And got the dog whistle and buzz on the 2nd iMac, and on top of that the crappy Seagate HDD, and a hair behind the glass and some dead pixels.
    I don't think I can get a good iMac within 10 tries.
    Guess I was wrong when going from PC to mac for quality reasons.
     
  2. Btom macrumors 6502a

    Joined:
    Nov 19, 2009
    #2
    Congratulations, you must be one of those one in ten thousand iMac buyers, who got it bad two times in a row :(!

    But seriously, I really feel for you. Hair behnd the glass = unit was repaired in a non-professional way. The only course of action is to talk to Apple Customer Service and replace, replace, replace... Eventually you'll get it right (or almost right).

    Tom B.
     
  3. eddvedd macrumors regular

    Joined:
    Apr 28, 2010
  4. Jazwire macrumors 6502a

    Jazwire

    Joined:
    Jun 20, 2009
    Location:
    127.0.0.1
    #4
    Something isn't right, i keep mine right about at the 1/2 way point.
    100% on mine would fry my eyes in 10 minutes. :)
     
  5. MR.Raul thread starter macrumors regular

    MR.Raul

    Joined:
    Jul 28, 2010
    Location:
    Sweden
    #5
    Would be 1 of 10 (if not even 8 of 10, thinking mostly about the dog whistle and buzz) if everyone knew what errors to look for.
    I'll post here again when I get the third bad one :)

    One thing I don't get is why Apple use the 1TB Seagate HDD and not only the 1TB Western Digital one, would get less iMacs returned, happier customers, and I assume it would be cheaper for em to buy a larger quantity of HDDs from the same manufacture.
    Unless one company can't cope with the amount of HDDs that apple buy at a time.
     
  6. HLdan macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #6
    First, it probably has to do with a supply issue as to why they can't order all their HDD's from one manufacturer. Apple is not the only computer company that Seagate and WD have to cater to. Secondly, how would they know that they would get less iMacs returned unless enough people complain about them? The MR crowd is not enough to measure how many bad Seagate drives are installed in the iMacs, plus most people won't complain about anything unless the computer stops functioning all together. The average customer is not going to sit around complaining that the hard drive grumbles like a growling empty stomach and probably because their previous PC was much noisier anyway. Does this make the average customer stupid for not acknowledging this? NO. They just have better things to do with their time than to trip about odd noises with their computer as long it runs fine.
     
  7. kazmac macrumors 601

    kazmac

    Joined:
    Mar 24, 2010
    Location:
    in a Shaw Brothers wu xia
    #7
    to the OP

    Sorry you have to go through this. You've probably already taken steps to return this 2nd machine. Keep on Apple, if you persevere you will get a good machine. My first iMac this year had the dog whistle, yellow tint etc. I returned. Tried a 24" refurb that was perfect save for the solar - like brightness, returned. Bought a 20" refurb that died within 3 months.

    Tried 2 MBP (too bright both gloss and anti-glare/resolution and other issues) & the Mac Mini too (great machine but not enough).

    I finally got another new 21.5" iMac (stock model). Perfect.

    As far as brightness, I don't know to call it except annoying. I keep my 21.5" on very low (about 6 steps in from the dimmest setting) that helps a bit.

    I wish you luck in getting a good machine.
     
  8. lyrrad721 macrumors regular

    Joined:
    Jul 28, 2010
    #8
    Mine is bright as hell, 3 steps filled only, seems to be the best option for viewing or else it will melt my eyes haha... :eek:
     
  9. pixel-vs-pencil macrumors member

    Joined:
    Jul 25, 2010
    Location:
    London
    #9
    I totally agree. I got the 27" i5 before the refresh, and had the brightness at about 30% as it was frying my eyes. I returned it within the 14-day returns period and bought myself a new generation i7, and it is much dimmer. The brightness is set at 100% and I also think it could do with being brighter still. It's strange that my eyes can cope with 100% brightness on this machine and only 30% on the last one. Perhaps there was a problem batch that came from Ireland, is yours a CK build too?
     
  10. MR.Raul thread starter macrumors regular

    MR.Raul

    Joined:
    Jul 28, 2010
    Location:
    Sweden
    #10
    I got the CK build.

    Will return it next week, see if I can keep this one till the new one arrives.

    Funny how one thought the screen was huge at first, and now it just looks like a regular screen size :)
     
  11. MR.Raul thread starter macrumors regular

    MR.Raul

    Joined:
    Jul 28, 2010
    Location:
    Sweden
    #11
    Same problem again, got my new iMac today with the buzz and dog whistle.
    Almost losing count here, but gonna call em and have my forth iMac sent to me.
    Gonna ask for some compensation as well.
    Funny how they ignore this problem, cause they know of it.
     
  12. Iamthinking macrumors regular

    Joined:
    Jul 31, 2010
    #12

    Good luck with the compensation bit. I was told all along I would be compensated for having to go through 4 machines before getting a good one. Called back today to give them (apple) the good news that I finally have a good one, and they said "great" - but we're not giving you nothin'. Really arrogant-like too. I got the distinct felling that I should just be happy with the fact that I was "allowed" to give apple $2000 for an iMAC that would be worth closer to $1200 if it were any other brand. I was sooo close to telling them to take this latest iMAC back and poke it where the yellow tint don't shine, BUT I have almost 2 months of my time invested in this saga. Too much time to waste with no outcome. :)

    Hope you have better luck.

    -Iamthinking
     
  13. Btom macrumors 6502a

    Joined:
    Nov 19, 2009
    #13
    It seems more and more, than Apple is "recycling" returned iMacs (rather than fixing, or scrapping them). I think this lets Apple contain the losses. To me this is the only explanation why some people keep getting them only bad, or "badder", several times in a raw.
    Try to return one and BUY another unit a few days later in another store? Just check the return policy - no restocking fee (Best Buy?). Maybe it is a way to break the typical circle of finally settling for "the best of the bad"?

    Tom B.
     
  14. MR.Raul thread starter macrumors regular

    MR.Raul

    Joined:
    Jul 28, 2010
    Location:
    Sweden
    #14
    Called them and my forth computer is on its way, they said I will be compensated when I get a working iMac, depending on how many times or and the time since I ordered the first iMac.

    Bought mine online, not sure if there's any point in getting one in a real store since it's a custom one.

    Guess Apple have a poor quality control cause they'll make more money that way even though they have more machines sent back, overall they prolly go plus.

    Might repair the problem instead, if I get a iMac that has no other problem then this dog whistle.
     
  15. Iamthinking macrumors regular

    Joined:
    Jul 31, 2010
    #15
    Well post back and let us know. I stopped at 4 (couldn't take it any more, and the one I've got has the dog whistle but is otherwise pretty good).

    They said the same thing to me, but as soon as I said "I'm gunna keep this one" they forgot all about promising compensation. Perhaps the trick is to not tip your hand too early- ask what the compensation will be IF you decide to keep your number 4.

    I think I probably blew it by saying I'll keep this one. (and by now I have almost 2 months of returns and 90% of the time without a computer).

    Good Luck!

    -Iamthinking
     
  16. MR.Raul thread starter macrumors regular

    MR.Raul

    Joined:
    Jul 28, 2010
    Location:
    Sweden
    #16
    They didn't wanna send me a forth machine, said I'll probably won't be satisfied with the next one either.
    So said then that most machines must have this problem, and that Apple knows about it, so why haven't they fixed it.
    Will get a refund, and said I want compensation as well as they promised me after I got a working machine, so they knew how much I would get.
    But wouldn't be surprised if I don't get one since I never got a working one.
    Not pleased with Apples quality.
    Guess one just pay extra for the brand and not quality.
     
  17. Iamthinking macrumors regular

    Joined:
    Jul 31, 2010
    #17
    Yes, it seems that is their standard line, shifting the blame to the customer instead of owning up to their own flaws and defective crapple.

    Somehow it is the customer's fault that every machine they get is defective. Like whatever, is this approach the result of some first year psychology student's term paper?

    Apple is not a nice company, I have come to find out...especially if you're not drinking their Koolaide. The Apple Customer Relations department is perhaps the worst of the lot. I guess at this point they can afford to lose a few customers --it seems they are all about their stock price these days (and maybe for awhile). Too bad.



    -Iamthinking
     
  18. MR.Raul thread starter macrumors regular

    MR.Raul

    Joined:
    Jul 28, 2010
    Location:
    Sweden
    #18
    Guess they changed their mind and sending me a forth machine, they usually don't do that they say, but will make an exception.
    But I can forget about getting any type of compensation, since that only covers replacements if one keep one machine, and not a refund.

    Anyone wanna bet against me, I say a 1000 bux this machine has the same error as the previously 3.
     

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