2nd Line Not Eligible!

I am have three lines with AT&T and I am eligible for upgrade all three lines because my god damn contract ended in 2008.

I understand you are angry about not being eligible, but you have to think first.
I doubt it is favoritism. She gets FEB 2011 because she got a phone not too long ago. Less than 18 months ago... it seems. 150 dollars or 8 years? I have seen customer go all the way back to 10 years and they still deny them because they are not eligible. At launch, it is going to be crazy enough to fulfill eligible customers. It's going to be tough.

 

Sorry to hear that.

It's a subsidy-payback formula to which we're not privy. I'm on a family plan with my wife and we're both eligible to upgrade. Why? (1) Our bill is over $190 per month and (2) she is still using her 3G she bought in 2008. These combined facts accelerated our payback and therefore made us eligible. Lower monthly bills and more frequent upgrading can lengthen your payback period.

 

I'm in the exact same boat. My wife and I both bought the 3GS on the release date last year
Our bill is about $175/month
* so I likely demanded an explanation
AT&T manager said, the primary line gets the full-upgrade price because the primary pays for the majority
of the monthly costs ($60/month) in my case. The second line only pays $9.99/month
So they are just trying to recover their costs from the second line
* I don't agree as a customer - but it makes sense from a business perspective

* So its Not that were both "not eligible" - we will just have to pony up a little more.

 

I'd be frustrated as well. I'd doubt, however, that there are many -- if any -- couples in your situation (combined monthly bill with recent upgrades) that are eligible for an upgrade.

My wife typically skips every other iPhone version which makes it easier for me to upgrade each time.

 

Next time make sure your other line is eligible for an upgrade.

 

I've gathered that they only gave one "early upgrade" to each family plan. Hubby is the primary account holder but had a 3G, so was already eligible. I had a 3GS and qualified for the early upgrade. We're both getting new phones. However, if both lines were still under contract and ineligible, they only pushed up the primary account holder. Fair or not, I think they're actually being pretty consistent about it.