3 months in and Apple's support for the iPad has been pathetic.

Discussion in 'iPad' started by BruiserBear, Jul 4, 2010.

  1. BruiserBear macrumors 6502a

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    #1
    3 months after the iPad came out and Apple still has yet to release a firmware update for the wifi problem so many people have been experiencing. Luckily my wifi problems have been minimal, but I still get disconnected on occasion and I have to manually reconnect it to my router.


    This is just pathetic considering how big a company Apple is, and it's clear they're just not making these problems a priority. Between the way they've handled these iPad problems and the way we've seen them handle this iPhone 4 fiasco, I'm beginning to have some serious doubts about Apple's integrity as a company.
     
  2. miles01110 macrumors Core

    miles01110

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  3. BruiserBear thread starter macrumors 6502a

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    #3
    That's a very cute response, but those of us in the common sense world know a company as large as Apple can fix a wifi problem like this in less than 3 months.
     
  4. miles01110 macrumors Core

    miles01110

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    #4
    I don't think you have any handle on "how large" Apple is. I'd be more than willing to bet that the majority of their efforts have been focused on the iPhone 4 in recent months. Considering the iPhone is their bread and butter, that's just.... common sense?
     
  5. BruiserBear thread starter macrumors 6502a

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    #5
    Ah, thank you for confirming my original post. Apple is not making the correction of this problem a priority.

    I guess 2 million people buying these things isn't enough for Apple to give the owners any respect. When you release a product and realize it has an obvious problem, you should make the correction of those problems a top priority. To make sure those people who put out hundreds of dollars for your brand new product line are happy with their decision. Unfortunately I'm beginning to think this company is getting so successful that they're starting to take their customers for granted.
     
  6. aristobrat macrumors G5

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    #6
    If you take few minutes and browse through the archived MacRumors posts from back in the early 2000s (like 2002, 2003), you'll find posts saying pretty much the same thing as you just said.

    So coming up on a decade later, I guess it's safe to say that Apple's really not "beginning" anything in terms of how they don't address issues as fast as customers would like them to. They have a solid track-record of doing that.

    When it comes to first generation devices (or updates), if you're not the type of person that minds waiting for them to take their time to fix things, you really are better off not buying their products until you're absolutely sure they're issue free.

    I'm really not trying to be glib. It's just that after almost a decade of treating customers as they do, Apple's sales continue to grow and grow, so I really don't see them changing this (IMO) stupid practice of theirs. So if Apple's not going to change, then their buyers might have to.
     
  7. ravenvii macrumors 604

    ravenvii

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    #7
    To be honest, in this case, I agree Apple's support of the iPad has been pathetic.

    A firmware update is due, but I suppose they're waiting for 4.0 to fix everything at once, which I can live with.

    However, it is also pathetic that they have not yet bothered to update the MobileMe apps for the iPad. I mean, seriously?
     
  8. TraceyS/FL macrumors 68040

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    #8
    The wifi problem is similar to that on the Touch, and that took forever. I'm actually surprised that the iPad had the same/similar issues.

    But they could pick up the pace, although I will take it slow if it mens we get 4.0 before november.... Sigh....
     
  9. BruiserBear thread starter macrumors 6502a

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    #9
    You've got a point there. After seeing how Apple has handled the iPhone 4 problems I walked into the AT&T store and cancelled my pre-order. I'm not touching that phone until I'm certain the various problems are fixed.

    However, I don't regret buying the iPad so far as I think the hardware is solid, but I'm just tired of waiting for an update to the firmware.
     
  10. courboy macrumors regular

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    Mar 27, 2009
    #10
    After a few months of debating whether to buy an iPad, I took the leap yesterday and bought a 32gb 3G version. I have not yet used my MacBook except for syncing.

    I love it except that the wifi does stop working at times. I have to go into the settings and disconnect and then reconnect for it to work. Is this the problem you are referring to?

    I must say that apart from this, I am mighty happy!
     
  11. BruiserBear thread starter macrumors 6502a

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    #11
    Yes, essentially it just has various degrees of trouble with various routers. It can vary from almost not working at all on some routers, to just having small connection dropouts occasionally as you and I have experienced.

    I also have to wonder if it's a hardware issue, and that is why Apple has been so slow in releasing a "fix", as maybe a complete software fix just isn't possible.
     
  12. Plutonius macrumors 603

    Plutonius

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    #12
    If you look closely, they are actually not that big in the R+D / engineering department. Their resources are currently spread very thin between the iPhone, iPad, and Macs. People will then say "why don't they hire more people" but, the truth is, it's not like hiring people for retail. It's very difficult to find the correct people and then it takes a long time before you can get them integrated into a project.

    What is actually pathetic is the posters that believe Apple can wave a magic wand and solve all their problems.
     
  13. BruiserBear thread starter macrumors 6502a

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    #13
    Hmm. I see. So it's really just the customers who want their products to work the right way who are at fault. Got it.

    It's nice to know Apple has apologists like you out there fighting for them each and every day.
     
  14. FirePak macrumors regular

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    #14
    I have a feeling that apple is dedicating all of its team to working on iOS4 and feels it wouldn't be worth it to pull people away from that for a bug fix thats probably already been taken care of in iOS4.
     
  15. Battlestar macrumors 6502

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    #15
    I agree, they are going to incorporate the fix into iOS 4.x instead of using resources and expense on the current OS version. I would also suspect that all other current iPad issues will be addressed in iOS 4.x as well.

    Now if it only were November.
     
  16. jazz1 macrumors 65816

    jazz1

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    #16
    I'm not having issues at home. I have all Apple Wifi equipment, but I understand some people have had issues even with Apple Wifi. My problem is at work and my favorite local coffee shop. No, it is not a Starbucks. So, for me my troublesome locations pretty much rely on Apple to come up with a solution. Oddly enough my problems come and go at both work and the coffee shop while getting full bars.

    I hope Apple doesn't come up with the iPhone 4 alibi for the iPad. Either way I own both and really want a fix like so many others.
     
  17. Plutonius macrumors 603

    Plutonius

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    #17
    That's not what I said. Apple just doesn't have the engineering manpower to fix everything as fast as you want it fixed (along with designing new products). I would agree that right now the iPad wifi issue seems like a lower priority but it will get fixed eventually. Everyone wants their problem to be the top priority but unfortunately, someone has to be the lowest priority.
     
  18. kfscoll macrumors 65816

    kfscoll

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    #18
    Hmmm, I didn't even know about this problem until I just read it here. I have a dual-band Airport Exteme and I connenct on the 5GHz band so I suppose that's why I haven't seen issues yet. Here's hoping they get their act together post-haste!
     
  19. Trek2100 macrumors 6502a

    Trek2100

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    #19
    I also had a drop problem, using the FIOS router. I changed the encryption and channel and still had the same problem. Yesterday morning I went to the Apple store and purchased the Apple Extreme. Life is good again. According to an Apple store employee, Apple will be releasing a firmware upgrade. She seemed to think it would be before iOS4, perhaps next month.
     
  20. scubasteve03 macrumors regular

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    #20
    I have had the 16gb wifi since launch, and have yet to have any issues connecting. We have the old single band time capsule and an old linksys router. I never had any issue with this, nor do I know of anyone that has this problem. Maybe this a very minor issue that a select few are having trouble with. If so why spend time and resources on a minor problem when they have much bigger issues to deal with?
    What percentage of people do you think actually are having this issue? It could just be an issue with certain third party routers with old firmware. I am not an apologist by any means, but do you think apple has the manpower to check to make sure every third party router works perfectly with their product? I had to return my iphone 4 due to their terrible design flaws, now that is an issue that needs to be fixed asap. Software is just going to hide their problem, good software cannot fix horrible hardware.
     
  21. SVT Amateur macrumors 6502

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    #21
    I've had the problem since I got the iPad but recently bumped up the brightness on my iPad from the bottom notch to a notch just above it. This has fixed the issue of the iPad not staying connected to WiFi after I turn the screen off.
     
  22. BruiserBear thread starter macrumors 6502a

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    #22
    What is going on in your house means absolutely nothing to the people who are having these problems in their house, or favorite coffee house, or work, etc, etc. Telling us all that your iPad has given you none of these issues is truly a waste of time.

    I can assure you this problem has nothing to do with old firmware on routers, because the router I use every day at my home is a very common D-Link router and the firmware is most definitely up to date.

    Yes, you do sound like an apologist to me, even if you don't think so. Instead of asking if Apple has the manpower to test the iPad with every router, why not ask why the heck this problem doesn't exist on my iPhone, or my iMac, etc, etc, etc? This problem simply never should have existed to begin with, so as a paying customer it's not really my concern how the iPad wifi got screwed up. Apple simply needs to fix it ASAP.

    Also, it certainly could make you wonder if the iPad wifi troubles are hardware related. Just as we've seen with the iPhone 4, Apple certainly isn't going to admit it if the iPad has design flaws with it's wifi antenna.

    Again, as a CUSTOMER I don't really care about Apple's "manpower" issues. If they don't have enough staff to support a product they're selling, shame on them, they weren't prepared to sell that product in the first place. They've already got my $600 for the iPad, and like I said earlier, it should be their #1 priority to make things work right for their customers who have already paid them. Apple is playing in the big boy world now, where people have to take responsibility for their screw ups. You talk about this like the company consists of a bunch of charitable friends who got together and released a shareware program, and I'm demanding too much of them.
     
  23. WilliamG macrumors G3

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    #23
    I agree this has gone on too long. And I hope they fix the sporadic auto-capitalizing that doesn't work consistently.
     
  24. msavwah macrumors 6502

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    #24
    I'm thinking we may be seeing one soon, but not before ios4.xx for the iPhone 4 issues.
    What really does bug me is that they haven't updated their own apps for the iPad. Shoulda been done day 1.
     
  25. smiddlehurst macrumors 65816

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    #25
    Umm, I think you just answered your own question about why this is taking so long.

    It's a problem that SOME people (not all and the usual Internet Echo Chamber Effect makes it seem FAR wider spread than it is) are experiencing with hardware from multiple batches connecting to a variety of routers and with varying degrees of severity in an almost infinite number of environments. Yet some people seem to think this must surely be an easy fix and Apple should have it done in a mere triffle. In reality of course not only do they need to try and fix a fault that most can't reproduce on demand (which makes tracking down the EXACT cause of the problem tricky) but they need to not break anything that currently works as well. That's very very difficult, needs a lot of data before starting work on the fix and needs a hell of a lot of testing to boot.

    Frankly I'd much rather they took their time and got it right but that's just me I suppose, I'm weird that way. You may now go ahead and call me an apologist.
     

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