3 week old 15" MBP dead pixel issue

Discussion in 'MacBook Pro' started by heliuscc, Jun 14, 2010.

  1. heliuscc macrumors member

    Joined:
    Oct 1, 2009
    Location:
    UK
    #1
    Hi
    My 3 week old MBP with HR Glossy screen has developed a dead pixel right in the middle of the safari address bar and itunes status bar, below and left of the isight camera. I have spoken to Applecare who say take it in to a genius. What's the chances of getting it fixed, or screen replaced? And any good strategies for getting it done?
    Thanks.
     
  2. robotmonkey macrumors 6502

    Joined:
    Apr 24, 2010
    #2
    You better get it replaced, even if you didn't have apple care because it is obviously a defective product. But you do have applecare, so it would border on insanity for a manager to not allow you to trade-in.
     
  3. heliuscc thread starter macrumors member

    Joined:
    Oct 1, 2009
    Location:
    UK
    #3
    Found another dead pixel now!

    At bottom centre of screen, and these have both appeared in the last two days...
     
  4. robotmonkey macrumors 6502

    Joined:
    Apr 24, 2010
    #4

    Well it's obviously not working properly. Initially be kind to an employee, if that doesn't work just get a manager and talk sternly. Don't be an ass, but make sure he or she gets you won't take no for an answer. I managed to go through all of best buy's stock cause of scratches :D
     
  5. mcpryon2 macrumors 6502

    mcpryon2

    Joined:
    Dec 12, 2008
    #5
    From my experience, the chance of Apple granting a warranty claim for one dead pixel are close to none. I'm not saying you might not catch a break, just don't expect it.

    If you ask me, Apple really, really needs a "perfect pixel" policy.
     
  6. Hazel macrumors member

    Hazel

    Joined:
    Aug 11, 2006
    Location:
    SF Bay Area
    #6
    I've read similar things on the forums, but I've personally just gotten a new 15" MBP replaced for a single dead pixel (I never took it into the store, just called up their sales support). As a side note, the 15" with the dead pixel was itself a replacement for another issue, so I'm not sure if that might have made them more willing to replace.
     

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