30" ACD repair cost [UK]

Discussion in 'Mac Accessories' started by peskaa, Jul 23, 2010.

  1. peskaa macrumors 68020

    peskaa

    Joined:
    Mar 13, 2008
    Location:
    London, UK
    #1
    Okay, I'll try and cut a long story short.

    My 30" ACD is ghosting horribly - anything on screen will remain there at 90% opacity for 4-5mins, and it does this no matter how long the item is there (ie: it is not the image persistence problem). Tried every fix, nada.

    Even worse, the screen is 3 months out of warranty, and AppleCare are refusing to do anything about, even when having the Consumer Goods Act thrown at them. Apparently they won't say that a screen has an expected life span of over three years, which is ridiculous for a £1300 monitor.


    Out of curiosity, what is the ballpark repair cost on the 30" ACDs?
     
  2. Frosties macrumors 6502a

    Frosties

    Joined:
    Jun 12, 2009
    Location:
    Sweden
    #2
    Get in contact with someone senior in apple care.
     
  3. peskaa thread starter macrumors 68020

    peskaa

    Joined:
    Mar 13, 2008
    Location:
    London, UK
    #3
    I spoke to Customer Services, who *are* the highest tier at AppleCare. Wouldn't budge an inch.



    [EDIT: Managed to talk to a local AASP, and apparently the cost of a repair on a 30" is that of a new one. Majorly unimpressed]
     
  4. Heilage macrumors 68030

    Heilage

    Joined:
    May 1, 2009
    #4
    Yeah. And Apple are really hardheaded about it too. Whenever we get a defective display that is out of warranty in at work, we just tell the customer to buy a new one. They rarely leave with a smile. =/
     
  5. RubbishBBspeed macrumors regular

    Joined:
    Aug 1, 2009
    #5
    Get on to Dom at the BBC One Show, he's always looking for good consumer stories. If you've got legal rights under the consumer act then you should get a result. May be worth e-mailing the One Show and Watchdog and then get back onto applecare with copies of your e-mails and politely and point out that you are not going away.

    Either that or suck it up and buy a new monitor.
     

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