30" ACD repair cost [UK]

peskaa

macrumors 68020
Original poster
Mar 13, 2008
2,104
5
London, UK
Okay, I'll try and cut a long story short.

My 30" ACD is ghosting horribly - anything on screen will remain there at 90% opacity for 4-5mins, and it does this no matter how long the item is there (ie: it is not the image persistence problem). Tried every fix, nada.

Even worse, the screen is 3 months out of warranty, and AppleCare are refusing to do anything about, even when having the Consumer Goods Act thrown at them. Apparently they won't say that a screen has an expected life span of over three years, which is ridiculous for a £1300 monitor.


Out of curiosity, what is the ballpark repair cost on the 30" ACDs?
 

peskaa

macrumors 68020
Original poster
Mar 13, 2008
2,104
5
London, UK
Get in contact with someone senior in apple care.
I spoke to Customer Services, who *are* the highest tier at AppleCare. Wouldn't budge an inch.



[EDIT: Managed to talk to a local AASP, and apparently the cost of a repair on a 30" is that of a new one. Majorly unimpressed]
 

Heilage

macrumors 68030
May 1, 2009
2,592
0
[EDIT: Managed to talk to a local AASP, and apparently the cost of a repair on a 30" is that of a new one. Majorly unimpressed]
Yeah. And Apple are really hardheaded about it too. Whenever we get a defective display that is out of warranty in at work, we just tell the customer to buy a new one. They rarely leave with a smile. =/
 

RubbishBBspeed

macrumors regular
Aug 1, 2009
231
0
Get on to Dom at the BBC One Show, he's always looking for good consumer stories. If you've got legal rights under the consumer act then you should get a result. May be worth e-mailing the One Show and Watchdog and then get back onto applecare with copies of your e-mails and politely and point out that you are not going away.

Either that or suck it up and buy a new monitor.