During one of the recent Apple Store grand openings, I took my sick iBook to the Genius Bar for a check. He said it would be the basic $280 plus tax for repair, so the wife agreed to send it off. He thought it was probably the logic board.
It came back nine days later, six workdays, but it wouldn't boot. The familiar question mark/folder appeared on the screen indicating it couldn't find the harddrive.
I called AppleCare right away. He was very helpful, and we went through some PRAM resets and some other stuff. He was at a loss after ten minutes, and rang up a 'Specialist' in Cupertino. He was very apologetic that it was not repaired the first time. We went through a few more steps, but decided in the long run that I needed to send it back in. He even gave me his phone number and extension so that if there were any problems I could give him a call. He said Apple did not like to encounter situations where repairs did not go right the first time.
This was Monday. A return box was at the door Wednesday. I was able to box it up at 3:30 pm and call DHL in time for a pick up an hour later. Apple (repair in Memphis, TN - a mere three hours from my house) received it Thursday, repaired it, and shipped it out that evening. I received it today, Friday, and it works fine.
For the $280 I got a new harddrive, logic board, keyboard, and hd flex cable - plus, a sincere support call wherein I felt like he represented a company that was sincere about caring for their customers.
I was able to log-in to Apple and watch the status of the repair the whole time.
Gotta love Apple!
It came back nine days later, six workdays, but it wouldn't boot. The familiar question mark/folder appeared on the screen indicating it couldn't find the harddrive.
I called AppleCare right away. He was very helpful, and we went through some PRAM resets and some other stuff. He was at a loss after ten minutes, and rang up a 'Specialist' in Cupertino. He was very apologetic that it was not repaired the first time. We went through a few more steps, but decided in the long run that I needed to send it back in. He even gave me his phone number and extension so that if there were any problems I could give him a call. He said Apple did not like to encounter situations where repairs did not go right the first time.
This was Monday. A return box was at the door Wednesday. I was able to box it up at 3:30 pm and call DHL in time for a pick up an hour later. Apple (repair in Memphis, TN - a mere three hours from my house) received it Thursday, repaired it, and shipped it out that evening. I received it today, Friday, and it works fine.
For the $280 I got a new harddrive, logic board, keyboard, and hd flex cable - plus, a sincere support call wherein I felt like he represented a company that was sincere about caring for their customers.
I was able to log-in to Apple and watch the status of the repair the whole time.
Gotta love Apple!