Good AppleCare Experience / Update

Discussion in 'Mac Basics and Help' started by iSaint, Apr 27, 2007.

  1. iSaint macrumors 603

    iSaint

    Joined:
    May 26, 2004
    Location:
    South Mississippi y'all, near the water!
    #1
    During one of the recent Apple Store grand openings, I took my sick iBook to the Genius Bar for a check. He said it would be the basic $280 plus tax for repair, so the wife agreed to send it off. He thought it was probably the logic board.

    It came back nine days later, six workdays, but it wouldn't boot. The familiar question mark/folder appeared on the screen indicating it couldn't find the harddrive.

    I called AppleCare right away. He was very helpful, and we went through some PRAM resets and some other stuff. He was at a loss after ten minutes, and rang up a 'Specialist' in Cupertino. He was very apologetic that it was not repaired the first time. We went through a few more steps, but decided in the long run that I needed to send it back in. He even gave me his phone number and extension so that if there were any problems I could give him a call. He said Apple did not like to encounter situations where repairs did not go right the first time.

    This was Monday. A return box was at the door Wednesday. I was able to box it up at 3:30 pm and call DHL in time for a pick up an hour later. Apple (repair in Memphis, TN - a mere three hours from my house) received it Thursday, repaired it, and shipped it out that evening. I received it today, Friday, and it works fine.

    For the $280 I got a new harddrive, logic board, keyboard, and hd flex cable - plus, a sincere support call wherein I felt like he represented a company that was sincere about caring for their customers.

    I was able to log-in to Apple and watch the status of the repair the whole time.

    Gotta love Apple! :) :apple: :D
     
  2. SVG macrumors newbie

    Joined:
    Mar 13, 2006
    #2
    Good to know your experience is a good one, may I ask how old is your Mac?
     
  3. iSaint thread starter macrumors 603

    iSaint

    Joined:
    May 26, 2004
    Location:
    South Mississippi y'all, near the water!
    #3
    It will be three years old in August. It's a G4 1.07g. Maybe that's not old enough to have problems, and had I purchased AppleCare I would have saved a hundred dollars or so, but I'm satisfied with what I've gotten out of it. I bought a 1.67g G4 Powerbook almost a year ago so my kids have been using the iBook. So far there has been no confession to any wrongdoing on their part that might have harmed the iBook.
     
  4. iSaint thread starter macrumors 603

    iSaint

    Joined:
    May 26, 2004
    Location:
    South Mississippi y'all, near the water!
    #4
    A major bump of this thread to tell fellow MR members that when I sent the iBook back for repair the second time, they apparently gave us a NEW BATTERY! I had abused (not properly taken care of) the original battery, and it would only last 10-15 minutes.

    While on vacation this week, my daughter just told me the battery was at 90% after 30 minutes. So, I downloaded CoconutBattery and it shows full charge capabilities with only one load cycle. I didn't even think to check it out. We practically have a new iBook for the $280 in repair services!

    Gotta love 'em! :apple:

    :D
     

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