3G iPhone - Can't Access Visual Voicemail!?

bxb03a

macrumors newbie
Original poster
Apr 26, 2005
10
0
I got the phone on Friday morning, and today found out from someone that my voicemail recording is no longer working. I thought well it must have been deleted when I upgraded, so I went to the voicemail button and NOTHING HAPPENS, the phone just kind of hangs up. WFT is going on? I've reset the phone and nothing has changed....
 

aristobrat

macrumors G5
Oct 14, 2005
12,245
1,313
You have to reset up your voicemail from scratch.

In the phone, press and hold the 1 button and follow the prompts.

Why AT&T requires this is beyond me... :confused:
 

Mrbigglesworth

macrumors newbie
Jul 13, 2008
5
0
You have to reset up your voicemail from scratch.

In the phone, press and hold the 1 button and follow the prompts.

Why AT&T requires this is beyond me... :confused:
That doesn't work for me. The 1 turns blue for a second and then goes back to normal. Any other ideas? :confused:
 

nickspohn

macrumors 68040
Jun 9, 2007
3,591
0
Call your own number and set it up from there.

And for the record, on pretty much any phone if you hold 1 it dials your voicemail.
 

Mrbigglesworth

macrumors newbie
Jul 13, 2008
5
0
Nope that's not it. It just says that's it's not set up and then disconnects. Any other ideas?
Ok, I solved my problem. The symptoms were: Voicemail button unresponsive. Dialing 1 unresponsive. Dialing my own number just said "voicemail not setup. Goodbye" and then disconnected without allowing setup options.

I called 611 for ATT help, then followed the cues to reset my voicemail password. It sends you a text message with the new password. Voila, the voicemail button magically works now. Hope this saves someone else the frustration. :)
 

wardw

macrumors newbie
Jul 17, 2008
1
0
It Worked!

I had the same frustration on new iPhone 3G. Could not hold 1 key to dial. Calling 611 --> prompt#3 --> reset password worked immediately. Thanks!
 

durant0s

macrumors regular
Jan 9, 2008
130
1
San Francisco, CA
Ok, I solved my problem. The symptoms were: Voicemail button unresponsive. Dialing 1 unresponsive. Dialing my own number just said "voicemail not setup. Goodbye" and then disconnected without allowing setup options.

I called 611 for ATT help, then followed the cues to reset my voicemail password. It sends you a text message with the new password. Voila, the voicemail button magically works now. Hope this saves someone else the frustration. :)
Exact same problem, thanks.
 

Auroradd

macrumors newbie
Jun 9, 2007
14
0
Great tip! I had no idea that my voicemail disappeared after I upgraded, until someone told me. And of course the voicemail wasn't set up properly and customer care hung up on me... The 611 ---> #3 ----> password worked for me too!
 

HDJulie

macrumors demi-goddess
Jun 13, 2008
701
93
Little Rock, AR
Thanks so much for posting this! I had the same problem today. AT&T was clueless. I did the 611 thing, reset the password, & was able to get visual voice mail set up.
 

HDJulie

macrumors demi-goddess
Jun 13, 2008
701
93
Little Rock, AR
I was with Cingular for 5 years from 1998 - 2003 & only switched to Sprint because of a 20% discount through work. After only a year, I switched back to Cingular because my husband needed a cell phone that worked in rural Alabama & Cingular was the only one with coverage there. I've been with them ever since. Other than a very rough time moving service from New Orleans to Little Rock after hurricane Katrina where they royally screwed up the bill for 3 months, I have never had a problem with them. I give them a pass on the voice mail issue since it is new to the iPhone 3G.
 

Minimoose 360

macrumors 65816
Jul 7, 2008
1,072
0
NY
Yes, the whole your whole voicemail box resets when you upgrade. I forgot to do it for a few days and was wondering why people were calling but not leaving messages. Although I have not had a problem with it:

When I clicked Voicemail on the phone, it started a call and I got the AT&T automatic recording thing, and I put in my password and all that jazz, then when I clicked it again after listening to the whole help thing it said I had the wrong password and that it couldn't access visual voicemail. But then it came up with the prompt to enter the new password and everything has been working since!! (This was just last night.)
 

sophialux

macrumors newbie
Jul 24, 2008
1
0
If phone reset doesn't work for you...

I tried to reset using the automated phone system, but I got an error.

Instead, I logged onto my account online and then went to Device>Reset voicemail pin.

I got the text message and then was able to touch "voicemail" on the phone and set it up. I just got it working today.
 

temp123

macrumors newbie
Jul 14, 2008
6
0
i had this same problem after restoring the firmware on my 3g. the way i solved it was to call my own number and leave a voicemail. when the "new voicemail" indicator came up on my phone, it allowed me to check it no problem.
 

MBHockey

macrumors 68040
Oct 4, 2003
3,927
161
New York
I called AT&T about this today. I got my 3G iPhone today and VV wasn't working (would just dial the #). I set it up fine, and had 1 unheard message, but i still got no badge on the phone icon indicating a voice mail was waiting and touching the voicemail button would just dial the number for voicemail instead of bring up the list.

They said they are having issues with the server that is running VV -- it's an internet based connection and he said it should be resolved within 24 hours.

This was an actual tech, not a representative (i went through two of them before i got connected to the tech who seemed to know what he was talking about). The phone call took an hour.

Edit: Mine just started working randomly about 5 minutes ago. Guess the tech was right.
 

alphaod

macrumors Core
Feb 9, 2008
22,047
1,106
NYC
In 8 years with Verizon I never had a need to call their customer service. Is switching to AT&T really going to be this bad?
Well for the 2 months I had Verizon I called them more than 5 times a week, so I guess the answer to your question is: It varies.
 

alecstory555

macrumors newbie
Sep 18, 2009
2
0
I had similar problem and it's now fixed

When someone left a voicemail, I could dial 1 and check it that way, but the new message icon didn't show up on phone.

I had installed a tethering application and apparently that was what was causing the problem.

I deleted the application (never used it as I couldn't get it to work) by going to Settings --> General --> Profile --> and deleting the only thing there which was identified as having to do with ATT. I deleted it and then my VV worked fine!

ATT customer support had no idea what the issue was but Tech support knew exactly.