3GS/3.1 & Visual Voicemail Problems

Discussion in 'iPhone Tips, Help and Troubleshooting' started by SCMomentum, Sep 10, 2009.

  1. SCMomentum macrumors newbie

    Joined:
    Sep 10, 2009
    #1
    Updated to 3.1 and now my visual voicemail does not work. I have to dial my voicemail to retrieve messages....none showing on the phone. AT&T was no help...opened a ticket. Anyone else encountering this issue and have a fix:) Thanks.

    ~Dave
     
  2. vizkiz macrumors 6502a

    vizkiz

    Joined:
    Jul 22, 2008
    Location:
    Long Island, NY
    #2
    If you have a BenM.at profile, uninstall it.
    A buddy of mine had the same problem, restored, no dice. I removed the BenM.at profile and his voicemail popped up a few seconds later.
     
  3. phinsup macrumors 6502

    phinsup

    Joined:
    Sep 19, 2008
    Location:
    SE Florida
  4. jzb777 macrumors newbie

    Joined:
    May 12, 2007
    Location:
    CA, Danville
    #4
    No Vvm

    :mad::mad::mad:Same Here...one each, 3GS, and 3G.. After update to 3.1, have no VVM. Called AT&T they made me remove SIM card and install another sim from another phone I had. Waited for signal. Then installed the original sim back and I got voicemail prompt, showing 5 Voice messages waiting. but know VVM. Here is the Weird part, when I tapped on the voicemail ICON it actually dialed out to the voicemail...but still know VVM!!!!!!!! calling APPLE tomorrow..800-MyiPhone.. Good luck..
     
  5. SCMomentum thread starter macrumors newbie

    Joined:
    Sep 10, 2009
    #5
    Thanks Andrew....worked like a charm. Wow...unfortunate...I liked his tethering program.

    ~Dave
     
  6. phinsup macrumors 6502

    phinsup

    Joined:
    Sep 19, 2008
    Location:
    SE Florida
    #6
    No Benm.at profile here, what i ended up doing was finding a 5.0 carrier file online, downloaded it and installed it and VVM works on both phones.
     
  7. daihard macrumors 6502a

    daihard

    Joined:
    Feb 19, 2008
    Location:
    Seattle, WA
    #7
    Which version of the carrier file did you have before? I thought OS 3.1 came with a 5.0 carrier file?
     
  8. karsmcg macrumors newbie

    Joined:
    Sep 11, 2009
    #8
    I am having the same problem, no voicemail on the iphone. I've tried turning it off, waiting a few mins and turning back on and nothing...what to do? :(
     
  9. karsmcg macrumors newbie

    Joined:
    Sep 11, 2009
    #9
    How do you remove BenM.at profile?
     
  10. jzb777 macrumors newbie

    Joined:
    May 12, 2007
    Location:
    CA, Danville
    #10
    Vvm

    It WORKED!! THANKS ANDREW!!!!:D:D
     
  11. bstpierre macrumors 6502

    Joined:
    Mar 28, 2008
    #11
    I had the same problem except AT&T was able to help me. He had me type in a code that didn't seem to do anything. I was still getting the message about accessing voicemail so he called me and left a message than I was able to get the voicemail. First it said my password was incorrect but once I entered it in everything was fine.

    Sorry, I didn't write down the sequence of numbers that he had me enter.

    By the way, the initial guy I talked to had to transfer me to a tech.
     
  12. karsmcg macrumors newbie

    Joined:
    Sep 11, 2009
    #12
    I figured out how to remove BenM.at and it worked. VM working now
     
  13. KingCoffee macrumors member

    KingCoffee

    Joined:
    Sep 11, 2009
    #13
    BenM was the culprit for me too. I felt like an idiot when I read this and tried it while I was on hold with an Apple Specialist. They gave me a gentle "Yeah, it'll work best if you don't have unsupported software installed in your phone."
     
  14. vizkiz macrumors 6502a

    vizkiz

    Joined:
    Jul 22, 2008
    Location:
    Long Island, NY
    #14
    You're welcome. Glad I could help out.
     
  15. Jumpie macrumors 6502a

    Jumpie

    Joined:
    Jul 7, 2008
    Location:
    Atlanta
    #15
    so....

    what if you don't have benm on your phone but did the www.michaeljohnston.me/IMAGES/us_att.mobileconfig and removed it and still don't get vvm to work? It says: Voicemail Unavailable. Unable to connect. Try again later.


    When I got into Settings>General>Network>Cellular Data Network the only things in there are Cellular data and MMS. The option for VVM isn't even in there any more.

    Ideas?
     
  16. vizkiz macrumors 6502a

    vizkiz

    Joined:
    Jul 22, 2008
    Location:
    Long Island, NY
    #16
    Sorry, no idea. Maybe someone else here may know.
     
  17. Ninerlou macrumors newbie

    Joined:
    Sep 11, 2009
    #17
    Same issue. I have a 3GS with tethering. I updated to 3.1. Tethering is still there but VVM disappeared. When I too go to Settings>General>Network>Cellular Data Network the VVM option is gone. I even reset my Network settings and no luck. Any ideas?


     
  18. phinsup macrumors 6502

    phinsup

    Joined:
    Sep 19, 2008
    Location:
    SE Florida
    #18
    You need a stock 5.0 att carrier file, upload that and it will work.

    My guess is we all had a custom carrier file that enabled MMS and Tethering, when the update happened it somehow jacked our custom carrier file.
     
  19. Jumpie macrumors 6502a

    Jumpie

    Joined:
    Jul 7, 2008
    Location:
    Atlanta
    #19
  20. Paco II macrumors 65816

    Joined:
    Sep 13, 2009
    #20
    Thanks for this thread. Also had the missing VVM problem. Removed BenM.at profile, did a Network Settings reset for good measure, rebooted phone, and all was good again. Glad I didn't have to do any restore or anything.
     
  21. JJ 109 macrumors newbie

    Joined:
    Sep 16, 2009
    Location:
    Detroit
    #21
    I have Ben m and not no Visual Voicemail. Can some please expain how to fix in layman terms? I do not know how to "remove the profile" if that is what I have to do
     
  22. kjiphone macrumors member

    Joined:
    Jul 1, 2007
    #22
    How do you get rid of Ben m profile?

    I have no VVM either and am not sure how to get rid of that profile (or how to look for it). Can someone give me the instructions. Also how to download (manually) the 5.0 carrier file that was mentioned in case that is the problem instead...

    Thanks so much!

    I checked and I don't have the ben m profile. I did a restore last night and the tethering stuff I had loaded previously is gone. But I still have no VVM.
     
  23. Khryz macrumors 6502a

    Joined:
    Jan 7, 2007
    #23
    Um, my VM just stopped working. I can't use it.

    And I have no idea who/what BenM is. Do I have to call AT&T?
     
  24. ViolentA79 macrumors newbie

    Joined:
    Jun 10, 2009
    #24
  25. kjiphone macrumors member

    Joined:
    Jul 1, 2007
    #25
    Having trouble with the download file...it asks to open with application and I don't know what to do? which keys on the mac are alt-click? sorry still new to mac world.
     

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