3rd 2018 Macbook Pro Startup Issue?

Discussion in 'MacBook Pro' started by nlicalsi91, Aug 16, 2018.

  1. nlicalsi91, Aug 16, 2018
    Last edited: Aug 16, 2018

    nlicalsi91 macrumors newbie

    Aug 16, 2018
    Long story short, this is my 3rd MacBook Pro in 24 hours due to the same possibly software issue.

    When I hit restart or shutdown, the dock freezes halfway down and the screen goes dim for a few seconds, then shuts off. When I restart and type in my password, the status bar starts loading, then the screen goes black while a white status bar appears, and finally I get onto my desktop.

    The tech at the apple store said it happens but is not common. This is my 3rd in 24 hours that is doing this. Should I just keep it and see if the next software update fixes the bug, or return?

    Thank you!

    Attached Files:

  2. dannyar macrumors 6502a

    Feb 2, 2007
    If you have an issue that continues to be replicated on 3 different machines i would continue returning them. Also i would watch out going in public because with your luck you very well will die the minute you walk out the door.
  3. Sterkenburg macrumors 6502

    Oct 27, 2016
    I have had this little ugly glitch as well since the MBP 2016, I remember that some speculated it was due to disk encryption (can’t find the thread now, sorry). It’s still there in my new 2018 after a completely clean install, so at this point I just don’t care anymore.

    It’s a software issue anyway, so returning the computer won’t fix it. If you have no other problem with your machine, move on...
  4. nlicalsi91 thread starter macrumors newbie

    Aug 16, 2018
    I am having no luck with these Pro's. It froze up for about 3 minutes along with the track bar then shut off, couldn't get it started for about another 2 minutes. Maybe if I walk out the door and go splat I won't have to put up with these issues LOL
  5. OSX15 macrumors member


    Jun 2, 2014
    I've seen this on 3 Macbook pro's. Two 15" 2018s and a mid 2017. I am pretty sure it is just a software bug. There must be more people on here with the same problem. I've seen it so many times on my devices. Note: I do use Filevault.
  6. Ron21 macrumors 6502a

    Sep 6, 2007
    It's a software bug, seen the same on my and other MBPs. No reason to exchange or return over this, just need to wait for the next OS update and hopefully Apple addresses it.
  7. dannyar macrumors 6502a

    Feb 2, 2007
    So in the meantime have an unusable $2000 machine lying around? NO THANK YOU!
  8. Ron21 macrumors 6502a

    Sep 6, 2007
    Can you explain how it's unusable because of this? You mentioned "and finally I get onto my desktop", from your description and what I've experienced, it just UI bug(s) during restarting or booting but has no impact on functionality.
  9. Newtons Apple Suspended

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    Why would this be on some 2018 MBP and not others. I have never seen this on mine.
  10. mr.anthonyramos macrumors 6502a


    Apr 25, 2015
    Hong Kong
    Could someone elaborate on why this could be happening and what sort of settings and applications you have installed on your MBP? I have a couple of MacBook Pros/Macs and none of them have this issue.
  11. dannyar macrumors 6502a

    Feb 2, 2007
    You must be confused. This issue isn't affecting me. I was merely giving my opinion to the OP. Any type of issue that is causing the computer to not boot up or shut down correctly in not acceptable. If its a software only issue why is this affecting only some units and not others? I would keep returning it until I got one that worked correctly. Im not waiting for apple to issue an update to fix this.
  12. Sterkenburg macrumors 6502

    Oct 27, 2016
    No idea honestly, I can tell for sure that this glitch has been around since 2016 and (from what I remember) can only occur if you have FileVault activated, but no idea on how one could reproduce it. I have seen it on 2 different machines and across 3 different OS clean installs.

    It does not impact functionality in any way, btw. When the glitch pops up, the machine still boots up and shuts down perfectly. As weird as it is, it's just that, a graphical glitch.
  13. El-Paso macrumors newbie

    Jan 8, 2019
    Hi, Can You tell me, please, have you solved/fixed your problem with dock freeze while turn off/restart your MacBook?
    I would greatly appreciate any reply to my question!

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