3rd gen Apple TV no sound

[jaboc]

Hi,

I have a 3rd gen apple tv that has randomly stopped outputting sound. It worked yesterday and has no been touched since, but today no sound. I have tried using home libraries on two different computers and the radio. So it doesn't appear to be the computer stream, but the device itself.

I tried turning the device off for a period, switching every sound setting in the menu (dolby on/off, output to 16-bit). I switched the port that the HDMI was connected to as well. No luck.

Any help is much appreciated.

 

[braddicted2mac]

TRy the known working HDMI cable first, next if possible try an Optical cable, Is it plugged into a receiver? is any other HDMI ports working? Try a new port if all else fails take it back to the store where you bought it ! Hopefully they will exchange it !

 

[justperry]

Or restore (OS) it in iTunes.

 

[CrickettGrrrl]

Hi,

I have a 3rd gen apple tv that has randomly stopped outputting sound. It worked yesterday and has no been touched since, but today no sound. I have tried using home libraries on two different computers and the radio. So it doesn't appear to be the computer stream, but the device itself.

I tried turning the device off for a period, switching every sound setting in the menu (dolby on/off, output to 16-bit). I switched the port that the HDMI was connected to as well. No luck.

Any help is much appreciated.

This happened to my Apple TV 2nd Gen a couple months ago, I looked it up and found this which worked:

https://discussions.apple.com/thread/4120131?tstart=0

You have to go into the Apple TV Settings, Audio & Video, and turn Dolby digital to off.

It's some kind of bug, it happened to mine after an iOS TV update.

 

[cashinstinct]

Thanks a lot for the link.

I had to turn off Digital Audio, put Apple TV to sleep and wake it up...

I just received the Apple TV 3rd gen refurbished from Apple, so I was surprised there was no sound at all...