I have a Genius appointment set for Monday but wanted to ask opinions here. I have an issue where the screen become unresponsive, usually in the Videos app. The controls will not come up and pressing the home button takes me out the app but the sound keeps playing and I need to restart my iPad. I'd normally say this is a software issue but after many restores its not going away. I can't replicate it unfortunately, its totally random. What will the Genius be able to do? Can they see a crash log?