Picking Up UPS Package Before Delivery (USA)
Watch being delivered tomorrow (5/19). Here is my experience confirming I could get it before it went out on a truck.
I called UPS on the afternoon of 5/18 to investigate the process for picking it up before the first delivery attempt. On my first call they told me it was too early to make any changes, and that I needed to call back once my tracking information reflected an Origin Scan.
So I waited for the Origin Scan and then called UPS back per their suggestion (got transferred around a few times). I even spoke to one guy who asked me outright if my package was an Apple Watch or "some other Apple gadget". He said he had to transfer me to some special team to deal with it. So that happened...
Finally I spoke to someone who handled it for me. He ended up confirming my name, phone number, address, and shipping number. I made sure to ask several times if I would indeed be allowed to pick up my package before the first delivery attempt.
Until I pressed them a little, all they would say is that my package "would be there and held for five business days", but I kept getting the feeling it was going to end up being held after the truck returned for the day. So before I got off the phone, I asked again and the customer service rep finally told me I can pick it up "in the morning hours" after "approximately 8 AM" and advised me to "call back in the morning if needed and to keep an eye on my shipping status."
Now I have an address for the correct UPS location and I'll be heading out ASAP tomorrow. Before that I've got to update my phone to the latest iOS update so I can actually use the watch when I get it. I hate restoring from iCloud but I'm all out of storage space on my Mac to do a local backup. Good problem to have!
Thanks to McDaddio & speedbumpnv for the guidance.
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* EDIT - Just noticed this new language on the UPS tracking site:
"A delivery change for this package is in progress. / The receiver arranged to pick up the package at a UPS facility."