4850 Replacements

Discussion in 'iMac' started by Tymbo, Apr 17, 2009.

  1. Tymbo macrumors regular

    Joined:
    Mar 5, 2009
    #1
    This thread is to keep track of users with the freezing 2.93 or 3.06ghz ATI Radeon HD 4850 iMac configuration who have managed to get their new iMac into the replacement process and would like to help publicly journalize.

    Please provide the following:

    ------------c&p---------------

    Date 1st computer was delivered (knock on your door):
    Date you placed computer into FedEx possession:
    Date FedEx is expected to deliver computer to Apple:
    Estimated Days to ship 2nd computer (while order status says "not yet shipped"):
    Estimated Delivery date of 2nd computer (while order status says "not yet shipped"):
    Date Apple has started building your 2nd computer (when order status no longer says "not yet shipped"):
    Date FedEx is expected to deliver (the day you KNOW you will hear a knock on your door):
    Any Freezes?:

    Additional Notes:
     
  2. Tymbo thread starter macrumors regular

    Joined:
    Mar 5, 2009
    #2
    Date 1st computer was delivered (knock on your door): 4/13
    Date you placed computer into FedEx possession: 4/16
    Date FedEx is expected to deliver computer to Apple: 4/22
    Estimated Days to ship 2nd computer (while order status says "not yet shipped"): 5-7 business days
    Estimated Delivery date of 2nd computer (while order status says "not yet shipped"): April 24 - April 28
    Date Apple has started building your 2nd computer (when order status no longer says "not yet shipped"): TBA
    Date FedEx is expected to deliver (the day you KNOW you will hear a knock on your door): TBA
    Any Freezes?: TBA

    Additional Notes: [​IMG]
     
  3. Jammers macrumors member

    Joined:
    Apr 17, 2009
    #3
    Tymbo, sorry to ask this here but I can't PM you.

    How long did it take Apple to update the details on the website. Mine is being replaced and I don't have to return the old one until the new one arrives but the website has not updated.

    Cheers.
     
  4. Tymbo thread starter macrumors regular

    Joined:
    Mar 5, 2009
    #4
    Maybe it was you that I read about that from.... when I read that somewhere, I was jealous that they would send you a new one right away and you wouldn't have to return the old one til you get the new one.

    But to answer your question, the updates were immediate. They list the tracking numbers on the apple status order page once it ships. I so happened to have gotten the receipt from fedex that included teh tracking number of the imac that I returned back to them, and it appears it was standard ground shipping.

    When I got home, I called Apple and was assured that my computer has expedited shipping, but I forgot to ask them how long until they would actually send out my iMac. I don't want to bother them, so I'm just going to wait patiently til Apple receives my defected iMac.

    I think you should call apple at 1800myapple, say "shipping" to the robot, and ask them why your computer hasn't been built and shipped yet.

    It is in my opinion that Apple will not send a new mac until they've receive the old one so as to make sure you really sent everything back.
     
  5. Jammers macrumors member

    Joined:
    Apr 17, 2009
    #5
    I have an email from them stating the case. I will ring them tomorrow. BTW, I am in the UK.
     
  6. Tymbo thread starter macrumors regular

    Joined:
    Mar 5, 2009
    #6
    Anyone get their replacement past "Not yet shipped" yet? So far only one person, and that's gasport, with his replacement arriving Monday.
     
  7. WizardHunt macrumors 68000

    WizardHunt

    Joined:
    May 11, 2007
    Location:
    Las Vegas, Nevada USA
    #7
    Well I have done this sort of exchange before with other companies. They just ask for a back up credit card and will not charge it unless you do not return the item. If they can't charge the credit card then they will go after you of course. But when I did it , it was never for this high of dollar amount and that was why I was surprised that Apple did that.
     
  8. Tymbo thread starter macrumors regular

    Joined:
    Mar 5, 2009
    #8
    I called in today asking why my replacement had not been shipped yet, and they told me that they want to receive the return before sending out a replacement.

    sigh, that's the easy and false way out.
    tomorrow will be one full week since I returned my iMac.

    How is everyone else's replacements going?
     
  9. lozanoj83 macrumors 6502a

    lozanoj83

    Joined:
    Mar 5, 2006
    Location:
    Southern California
    #9
    im going to go on a limb and say what they told you was wrong.
    When I got my penryn MBP replaced with my unibody, they asked for my CC number for backup, signed a paper saying I will be charged if I dont return old computer and sent out the new unibody immediately. Then I returned my penryn.

    However if you didnt sign a statement with them saying they can hold you liable and crap, as soon as your original computer is in the fedex system and in fedex possession, they would start the replacement process of making your new iMac, so im not sure why they told you they have to physically receive it first..
     
  10. Jammers macrumors member

    Joined:
    Apr 17, 2009
    #10
    My replacement is currently in production and I should receive it before May 6th. I have not returned the old one yet.
     
  11. Frequency macrumors newbie

    Joined:
    Apr 9, 2009
    #11
    I've just ordered my replacement this morning. The after sales lady was very nice, I believe her name was Rebecca. Unlike the support person I spoke to who was extremely unpleasant to speak to - very condescending and unhelpful.

    Rebecca has promised to expedite the replacement as much as possible so hopefully the new one will be here and working soon and the "paperweight" can fly back home to be somebody else's refurb.

    Will update progress.

    ------------c&p---------------

    Date 1st computer was delivered (knock on your door): 21 April
    Date you placed computer into FedEx possession: TBC
    Date FedEx is expected to deliver computer to Apple: TBC
    Estimated Days to ship 2nd computer (while order status says "not yet shipped"): TBC
    Estimated Delivery date of 2nd computer (while order status says "not yet shipped"): TBC
    Date Apple has started building your 2nd computer (when order status no longer says "not yet shipped"): TBC
    Date FedEx is expected to deliver (the day you KNOW you will hear a knock on your door):TBC
    Any Freezes?:

    Additional Notes:

    3.06GHZ INTEL CORE 2 DUO
    4GB 1066MHZ DDR3 SDRAM-2X2GB
    ATI RADEON HD 4850 512MB
    1.0TB SERIAL ATA DRIVE
    APPLE WIRELESS MIGHTY MOUSE-Z
    APPLE REMOTE
    KYBD (NUM) & USER'S GUIDE-B
    COUNTRY KIT,IMAC 24-GBR
     
  12. davemulheran macrumors regular

    Joined:
    Mar 6, 2009
    Location:
    UK - London/Kent
    #12
    My replacement is due to arrive on 5th - 6th may
     
  13. Topo-kun macrumors newbie

    Joined:
    Apr 3, 2009
    #13
    I also waiting for my replacement,

    Received first one on 14th April not returned yet
    Replacement ordered 21th April
    Replacement will be delivered on 5th-6th May
     
  14. davemulheran macrumors regular

    Joined:
    Mar 6, 2009
    Location:
    UK - London/Kent
    #14
    Just got an email from apple

    My replacement is being shipped now and I am due to recieve it on the 28/04 :eek:

    Lets hope this one isnt another FREEZY one!
     
  15. Jammers macrumors member

    Joined:
    Apr 17, 2009
    #15
    Replacement has shipped today and is due for arrival on or before 28/4 :D

    Let's hope it works!
     
  16. davemulheran macrumors regular

    Joined:
    Mar 6, 2009
    Location:
    UK - London/Kent
    #16
    Jammers, sounds like we got the same email

    are you in the UK?
     
  17. GonzoRob macrumors 6502

    GonzoRob

    Joined:
    Sep 1, 2004
    #17

    Same! Fingers crossed!

    (in the UK)
     
  18. MTShipp macrumors 6502a

    Joined:
    Mar 25, 2009
    Location:
    Raleigh, North Carolina
    #18
    Has anyone received their "replacement" yet? Does the new batch actually work?
     
  19. Jammers macrumors member

    Joined:
    Apr 17, 2009
    #19
    Yes, the Mac is now in Cologne, Germany. This has shipped fr quicker than I thought it would. Maybe "Priority 1" actually means something lol.
     
  20. snouo79 macrumors newbie

    Joined:
    Jan 11, 2009
    #20
    My replacement is due to arrive on May, 7 - 8th. Ordered on April, 21st

    (Location: Italy)

    Fabio
     
  21. nss.aries macrumors member

    Joined:
    Feb 16, 2009
    #21
    I called apple support yesterday afternoon and ordered the replacement imac. They told me TNT would have called me within two days in order to ask me when to come and get the computer... 'till now no one called and on the order status page there's no info of the replacement shipping.
     
  22. Jammers macrumors member

    Joined:
    Apr 17, 2009
    #22
    The replacement does not show up on the order page. TNT rang today but I have already told Apple I will not be returning the Mac until I have the new one.
     
  23. junyea macrumors newbie

    Joined:
    Aug 1, 2008
    #23
    What is the production dates of the "New Batch?"
    How can one determine if they fall within that time?
     
  24. Frequency macrumors newbie

    Joined:
    Apr 9, 2009
    #24
    Got my shipping estimates:

    Date 1st computer was delivered (knock on your door): 21 April
    Date you placed computer into FedEx possession: TBC
    Date FedEx is expected to deliver computer to Apple: TBC
    Estimated Days to ship 2nd computer (while order status says "not yet shipped"): 7 business days
    Estimated Delivery date of 2nd computer (while order status says "not yet shipped"): 08 May, 2009 - 11 May, 2009
    Date Apple has started building your 2nd computer (when order status no longer says "not yet shipped"): TBC
    Date FedEx is expected to deliver (the day you KNOW you will hear a knock on your door):TBC
    Any Freezes?:

    LOCATION: Ireland
     
  25. nss.aries macrumors member

    Joined:
    Feb 16, 2009
    #25
    how can I track the shipping of the replacement?
     

Share This Page