48hrs for replacment

Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,462
395
Lehigh valley PA
Apple store I went to my phone again defective now they told me to wait for 48hrs so I can go back to get a new phone at the apple store is the 48 hrs true ?
what can I do the power button is defective.Will apple be able to run a diagnostic again to see the issue
The lady today told see found issue but can't replace it till 48hrs pass I went at 12:30 pm today than at 7:40 pm
 
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Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,462
395
Lehigh valley PA
I'm assuming the 48 hours is until the Genius bar can see you? They set up an appointment for 2 days from now because they were booked?
They said its store policy and no there appointment for tommorw they won't replace it till wensday
[doublepost=1462842162][/doublepost]I got my phone replace since apps keep crash then I came back due to vibrate switch not working then they found out power button not working they told me 48 hrs till I can go back for new replacement
[doublepost=1462843824][/doublepost]Look at pic my dad took phone in for me
 

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Mlrollin91

macrumors G5
Nov 20, 2008
13,528
9,078
Ventura County
Wait. You got it replaced. And the second unit was defective and you went back to store same day? I'm assuming that's the issue. Can't get two replacement devices the same day.
 
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Givmeabrek

macrumors 68040
Apr 20, 2009
3,396
1,106
NY
Trying to translate, it seems like it is actually working but the tactility is not normal. Basically it doesn't feel right when you push the button. Why not use it for two days and then get it replaced?? Not really sure where the problem is?
 

lordofthereef

macrumors G5
Nov 29, 2011
12,902
3,475
Boston, MA
It sounds to me they're just putting you on a cool off period because you're swapping tons of phones in a short amount of time. I've read (here) of people being banned from returning at certain stores due to this exact sort of thing. It sounds like they're willing to help you in 48 hours. Just wait the two days out and get it swapped. Be polite and possibly even apologetic. It generally gets you rather far.
 

Newtons Apple

Suspended
Mar 12, 2014
22,759
15,217
Jacksonville, Florida
It sounds to me they're just putting you on a cool off period because you're swapping tons of phones in a short amount of time. I've read (here) of people being banned from returning at certain stores due to this exact sort of thing. It sounds like they're willing to help you in 48 hours. Just wait the two days out and get it swapped. Be polite and possibly even apologetic. It generally gets you rather far.
THIS^^^

Getting banned from the Apple store is always a possibility, they do keep track of these things.
 

Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,462
395
Lehigh valley PA
I called applecare the stores do have 48 hrs policy I'm suppose to wait till tommorw

Strange at first they don't find any issues then at the end they find the issue.
[doublepost=1462886662][/doublepost]
THIS^^^

Getting banned from the Apple store is always a possibility, they do keep track of these things.
It sounds to me they're just putting you on a cool off peyriod because you're swapping tons of phones in a short amount of time. I've read (here) of people being banned from returning at certain stores due to this exact sort of thing. It sounds like they're willing to help you in 48 hours. Just wait the two days out and get it swapped. Be polite and possibly even apologetic. It generally gets you rather far.

They should have that writing in the case history to replace the phone.They shouldn't have to run diagnostic again to find issue just saying
 
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lordofthereef

macrumors G5
Nov 29, 2011
12,902
3,475
Boston, MA
I called applecare the stores do have 48 hrs policy I'm suppose to wait till tommorw

Strange at first they don't find any issues then at the end they find the issue.
[doublepost=1462886662][/doublepost]




They should have that writing in the case history to replace the phone.They shouldn't have to run diagnostic again to find issue just saying
I'm not contesting any of that. There comes a point where a store can refuse service. If you've replaced the phonemic times you're now costing Apple money and they're not in the business of doing that. I'm simply trying to explain a possible reason for your 48 hour "ban".
 

Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,462
395
Lehigh valley PA
I'm not contesting any of that. There comes a point where a store can refuse service. If you've replaced the phonemic times you're now costing Apple money and they're not in the business of doing that. I'm simply trying to explain a possible reason for your 48 hour "ban".
its possible
 

Channan

macrumors 68030
Mar 7, 2012
2,609
2,147
New Orleans
Wait, if you get a replacement at an Apple Store, they require 2 days before replacing the replacement if anything is wrong?
 

Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,462
395
Lehigh valley PA
Got the phone today only thing is the Lightning port seems used it has some spots inside phone works perfect

Does it mean the phone is used not referbushed
 

lordofthereef

macrumors G5
Nov 29, 2011
12,902
3,475
Boston, MA
Got the phone today only thing is the Lightning port seems used it has some spots inside phone works perfect

Does it mean the phone is used not referbushed
I say this without trying to sound rude. I honestly think it means you're just overly anal about these things. Apple doesn't sell you used stuff. It's a refurb. Just enjoy it.
 
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