Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

48hrs for replacment

Alexrat1996

Alexrat1996

macrumors 601
Original poster
Mar 29, 2015
4,354
764
Lehigh valley PA
Apple store I went to my phone again defective now they told me to wait for 48hrs so I can go back to get a new phone at the apple store is the 48 hrs true ?
what can I do the power button is defective.Will apple be able to run a diagnostic again to see the issue
The lady today told see found issue but can't replace it till 48hrs pass I went at 12:30 pm today than at 7:40 pm
 
  • Like
Reactions: remindmeat
I'm assuming the 48 hours is until the Genius bar can see you? They set up an appointment for 2 days from now because they were booked?
 
  • Like
Reactions: ABC5S
Mlrollin91 said:
I'm assuming the 48 hours is until the Genius bar can see you? They set up an appointment for 2 days from now because they were booked?
Click to expand...
They said its store policy and no there appointment for tommorw they won't replace it till wensday
[doublepost=1462842162][/doublepost]I got my phone replace since apps keep crash then I came back due to vibrate switch not working then they found out power button not working they told me 48 hrs till I can go back for new replacement
[doublepost=1462843824][/doublepost]Look at pic my dad took phone in for me
 

Attachments

  • image.png
    image.png
    112.4 KB · Views: 164
Wait. You got it replaced. And the second unit was defective and you went back to store same day? I'm assuming that's the issue. Can't get two replacement devices the same day.
 
  • Like
Reactions: Newtons Apple
Trying to translate, it seems like it is actually working but the tactility is not normal. Basically it doesn't feel right when you push the button. Why not use it for two days and then get it replaced?? Not really sure where the problem is?
 
  • Like
Reactions: Newtons Apple and lordofthereef
It sounds to me they're just putting you on a cool off period because you're swapping tons of phones in a short amount of time. I've read (here) of people being banned from returning at certain stores due to this exact sort of thing. It sounds like they're willing to help you in 48 hours. Just wait the two days out and get it swapped. Be polite and possibly even apologetic. It generally gets you rather far.
 
lordofthereef said:
It sounds to me they're just putting you on a cool off period because you're swapping tons of phones in a short amount of time. I've read (here) of people being banned from returning at certain stores due to this exact sort of thing. It sounds like they're willing to help you in 48 hours. Just wait the two days out and get it swapped. Be polite and possibly even apologetic. It generally gets you rather far.
Click to expand...

THIS^^^

Getting banned from the Apple store is always a possibility, they do keep track of these things.
 
I called applecare the stores do have 48 hrs policy I'm suppose to wait till tommorw

Strange at first they don't find any issues then at the end they find the issue.
[doublepost=1462886662][/doublepost]
Newtons Apple said:
THIS^^^

Getting banned from the Apple store is always a possibility, they do keep track of these things.
Click to expand...

lordofthereef said:
It sounds to me they're just putting you on a cool off peyriod because you're swapping tons of phones in a short amount of time. I've read (here) of people being banned from returning at certain stores due to this exact sort of thing. It sounds like they're willing to help you in 48 hours. Just wait the two days out and get it swapped. Be polite and possibly even apologetic. It generally gets you rather far.
Click to expand...


They should have that writing in the case history to replace the phone.They shouldn't have to run diagnostic again to find issue just saying
 
Last edited:
Alexrat1996 said:
I called applecare the stores do have 48 hrs policy I'm suppose to wait till tommorw

Strange at first they don't find any issues then at the end they find the issue.
[doublepost=1462886662][/doublepost]




They should have that writing in the case history to replace the phone.They shouldn't have to run diagnostic again to find issue just saying
Click to expand...
I'm not contesting any of that. There comes a point where a store can refuse service. If you've replaced the phonemic times you're now costing Apple money and they're not in the business of doing that. I'm simply trying to explain a possible reason for your 48 hour "ban".
 
lordofthereef said:
I'm not contesting any of that. There comes a point where a store can refuse service. If you've replaced the phonemic times you're now costing Apple money and they're not in the business of doing that. I'm simply trying to explain a possible reason for your 48 hour "ban".
Click to expand...
its possible
 
Wait, if you get a replacement at an Apple Store, they require 2 days before replacing the replacement if anything is wrong?
 
Got the phone today only thing is the Lightning port seems used it has some spots inside phone works perfect

Does it mean the phone is used not referbushed
 
Alexrat1996 said:
Got the phone today only thing is the Lightning port seems used it has some spots inside phone works perfect

Does it mean the phone is used not referbushed
Click to expand...
I say this without trying to sound rude. I honestly think it means you're just overly anal about these things. Apple doesn't sell you used stuff. It's a refurb. Just enjoy it.
 
  • Like
Reactions: Shadowbech
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back