So I bought a 20GB iPod about 4-5 years ago (2004, I believe), 4th generation... and ever since a little less than two years ago it just stopped working and gave me the sad iPod icon, meaning that there is a hardware issue and is now a great paperweight. I moved on and bought an iPod nano, and then last year in November, I bought an 8 GB iPhone and I have been completely satisfied since. Well today I found that old iPod and actually wanted to do something with it. After trying all reset options and attempting to boot it into disk mode, I eventually opened it up with a guitar pick and just tried reseating the hard drive with a firm push. Popped the casing back on and VOILA! it worked! Now, the reason I wanted to get it to work so badly was to possibly uncover some of my music I had 5 years ago that I never successfully transfered over from my PC to my Mac back then. Only to my dismay, it only had like 100 songs on it, and I still have all of those! What a bummer. But, to everyone else with a 4th generation iPod that is giving you the sad iPod icon and the Apple site says that it is a hardware issue and probably dead... try reseating the hard drive... worked for me!