I have the same problem with some parts of my area, 5 bars, and it says "4g" on the screen, yet, it can't connect to any web page and times out. the most annoying part is the area where I am without coverage ( consistently have problems getting internet) is less than 1/2 mile from the att store! 4g service is a JOKE with att, and means NOTHING since they are constantly unable to provide ANY service. I suspect there are a LOT of people using it at that time and that is why, since if I am there later or early in the morning before the massive influx of shoppers show up, the service is fine.