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4s power button jammed

J

Jongo1

macrumors regular
Original poster
Oct 9, 2011
155
0
My power button all of a sudden jammed last night and now it won't work. It's completely sunken in. Do u think apple will replace my phone? I have a very small nick on the top of the phone from it hitting a piece of metal that happend months ago and has nothing to do with the problem now because it's by the headphone jack and it's extremely small. Do u think that would cause them to cancel the warranty
 
Last edited:
Jongo1 said:
I have a very small nick on the top of the phone from it hitting a piece of metal that happend months ago and has nothing to do with the problem now because it's by the headphone jack and it's extremely small. Do u think that would cause them to cancel the warranty
Click to expand...

That is unrelated.
 
My power button gave up two weeks ago, they replaced the phone for Black box one.

On a footnote, my phone was quite rough as i use no cover and don't really look after it, the guy never seemed interested in the condition prior to exchanging it.

Good luck ...
 
yea he exchanged it no questions asked. I asked for a black iphone instead but he could only give me white :/. Seems like a common problem though since my friend had to go in a few weeks ago for the same problem.
 
Wow, glad to hear they swapped it out without issue. I never heard of this problem before but it seems like it happens, so I need to be even more gentle with my power button.

I baby this phone anyway, lol.
 
This happened to me once too. I walked into class and it was working fine. Pulled it out after class and it was stuck. Went to apple store and I got a brand new phone. :D
 
Matthew9559 said:
This happened to me once too. I walked into class and it was working fine. Pulled it out after class and it was stuck. Went to apple store and I got a brand new phone. :D
Click to expand...

This happened to me exactly as is. Except they give out refurbished phones, not "brand new".
 
Is there away to check if it's refurbished... Cause he said they were brand new
 
If you want to check, try entering the serial number on https://selfsolve.apple.com/agreementWarrantyDynamic.do

That might give some idea as to whether it is refurbished or not. But the real deal is, that whether or not it's refurbished, apple will still support you within that time frame of your purchase. Having never bought a refurbished product, I don't know exactly how apple care applies. But I always buy apple care because it has paid multiple times over for me.

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Reticent said:
If you want to check, try entering the serial number on https://selfsolve.apple.com/agreementWarrantyDynamic.do

That might give some idea as to whether it is refurbished or not. But the real deal is, that whether or not it's refurbished, apple will still support you within that time frame of your purchase. Having never bought a refurbished product, I don't know exactly how apple care applies. But I always buy apple care because it has paid multiple times over for me.
Click to expand...

I can also tell you this: I know I have refurbished parts in my MacBook Pro because my dog spilled beer over the keyboard. $1000 later, the CD drive is noisy etc. But Apple always stands by the repair work and any time anything is sketchy or noisy with my computer, they will check it and replace it if necessary.
 
Same thing happened to me. I set up a genius bar appointment, and there was no issue getting it replaced. Mine was well protected with an Incipio case and a screen protector from AT&T. Luckily it happened before 5.1, as otherwise I would be stuck with a broken phone until there is an untethered JB for 5.1.
 
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