4th Gen Apple TV remote won't work.

Discussion in 'Apple TV and Home Theater' started by Closingracer, May 20, 2017.

  1. Closingracer macrumors 68040

    Jul 13, 2010
    I can restart my TV and change the volume but otherwise it doesn't work at all. Any way to fix this?
  2. BeyondtheTech macrumors 68020


    Jun 20, 2007
    Sounds like the Apple TV could use a factory reset?
  3. JeffPerrin macrumors 6502


    Jul 21, 2014
    Set your remote within three inches of and pointing at your Apple TV. Then press and hold your remote's Menu and Volume Up buttons for five seconds to pair your devices.

    Via: https://support.apple.com/en-us/HT203777

    Hope this helps.

  4. mikzn macrumors 65816


    Sep 2, 2013
  5. aced411 macrumors 6502

    Jun 2, 2007
    This is a problem with the last update. There are others effected as well. It happened to me this morning. Re-pairing doesn't fix it. It just un-pairs itself again. Frickin sucks actually. We're using the iOS remote for now. Hopefully it gets fixed soon.
  6. cynics macrumors G4

    Jan 8, 2012
    Its only happened to me once and my fix was to unplug the ATV and plug it back in. Its been fine since....

    Might not help you but its worth a shot....
  7. IPadNParadise macrumors 6502


    Jan 12, 2013
    I have had the ATV4 for a couple of months now, all has been well until yesterday. It still worked fine after update of a couple weeks ago. So until yesterday, when I tapped the ATV Home Button, the ATV4 turned on, turned the Tv on and turned my audio receiver on with the correct HDMI input for the ATV. As of yesterday all that happens now is the ATV lights up. I have to manually turn all else on and manually set the receiver input. In ATV settings, under Remote and Devices>Control tv with Remote Shows OFF and will not toggle to ON. I have re-paired the Remote, unplugged/replugged the ATV, Restarted ATV and swiped to close all open pages, None of that allows that setting Control TV with ATV Remote to toggle to On.
  8. waw74 macrumors 68040

    May 27, 2008
    have you tried replugging both ends of the HDMI cables, and if not that, try different HDMI cables.
    sounds like the handshake has gotten a little off.

    In the future, please start a new topic, yours isn't really related to the original. theirs is remote related, yours is HDMI-CEC related. It only tends to confuse things, as people are now answering 2 different questions in the same place. and have to clarify which one they are answering.
  9. IPadNParadise macrumors 6502


    Jan 12, 2013
    Thanks, I'll try that. And as far as in the wrong place, since I use the remote to turn the ATV on, and the tv and receiver used to come on at the same time, now they dont, to me it was a remote issue.
  10. SarahBorealis macrumors newbie

    Apr 12, 2019
    I was getting the error "system control you can't use system control with this configuration" while trying to turn on system control after buying a new tv. Turned out to be an hdmi cable plugged into the tv but not plugged into my dish box. Once I plugged the stray cord in all was well.
  11. schlotz macrumors member

    Dec 11, 2012

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10 May 20, 2017