What the hell are you talking about? If somebody has minor problems with a 700$ laptop they might just grin and bear it, but if someone finds flaws in their 2700$ laptop they're going to try to get it fixed or replaced. You might not remember when apple made quality products, but for all of us who have been there and seen apple put out good computers these defect-ridden unibodies are a big disappointment. The whole argument for spending an additional 1000$ for an apple has always been that apple has better quality products. Now that apple's quality is going downhill what will the pro-apple argument be, it has OS X? Anyone with half a brain can put os x on a PC. Apple can't survive solely on a trendy image and a smug marketing campaign. It seems to me that a lot of the people crying "you shouldn't complain about little defects" must be new to apple. If you were on a mac back when apple sent out a majority of defect-free computers you might be a little pissed when you have to return your third defective Macbook Pro.