5.1 Bricked Watch - Apple Logo screen burn-in?

Discussion in 'Apple Watch' started by cnharris, Nov 1, 2018.

  1. cnharris macrumors newbie

    cnharris

    Joined:
    Dec 5, 2016
    #1
    My watch tried to update to 5.1 on its charger, was bricked, and the Apple logo remained on the screen for ~8 hours.

    Should I be worried about OLED screen burn-in?
     
  2. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #2
    You can try turning it off using this suggestion from another thread...

     
  3. cnharris thread starter macrumors newbie

    cnharris

    Joined:
    Dec 5, 2016
    #3
    Did that. It is definitely bricked. Waiting for 5.1.1. In the meantime, curious if my screen is ok after the apple logo was showing for ~8 hours
     
  4. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #4
    You will have to send it back to Apple to have it reset. If they don't just send a replacement watch and it has caused burn-in I'm sure it would fail the post fix inspection anyway.
     
  5. winterny macrumors 6502

    Joined:
    Jul 5, 2010
    #5
    As an aside ... I've been imagining that Apple might end up commissioning some artwork made up of 100K Series 4 screens with the apple logo burned in.

    What a serious "oopsie"...
     
  6. burgman macrumors 68000

    burgman

    Joined:
    Sep 24, 2013
    #6
    Why care it will be replaced. Just received my replacement.
     
  7. kgkuntryluvr macrumors regular

    Joined:
    Sep 16, 2014
    #7
    Was your replacement a brand new retail box watch? I’m curious if we’re at least getting new chargers and bands after this hassle.
     
  8. burgman macrumors 68000

    burgman

    Joined:
    Sep 24, 2013
    #8
    Yes it was new, watch only. Others have posted they received white box refurbished.
     
  9. pixel_junkie macrumors 6502

    pixel_junkie

    Joined:
    Oct 31, 2015
    #9
    Punctuation is kinda important in this post :)
     
  10. kgkuntryluvr macrumors regular

    Joined:
    Sep 16, 2014
    #10
    Thanks. I was wondering if they’d send a whole new watch (with new band and charger) since they didn’t want the old band and charger returned with the bricked watch.
     
  11. mcdj macrumors G3

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #11
    White box does not necessarily mean refurb. Around launch times, they historically package brand new replacement products in white boxes with no accessories because they are meant to replace new defective products where the consumer already has the accessories. A refurb for sale on apple.com would come in a white box, with accessories.

    And even if you did get a refurb, you would not be able to tell the difference.
     
  12. burgman macrumors 68000

    burgman

    Joined:
    Sep 24, 2013
    #12
    Ahh ok, not useful to me since I only pointed out what others had posted.
     
  13. ZipZap macrumors 603

    Joined:
    Dec 14, 2007
    #13
    Why isn't Macrumors reporting this as an issue?

    It resulted in the update being pulled.

    Many people have had their watched bricked.
     
  14. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #14
    Why would you think you are getting new bands and chargers. Were your defective. You just return the watch.
     
  15. kgkuntryluvr macrumors regular

    Joined:
    Sep 16, 2014
    #15
    I was just curious. If they're sending brand new retail boxed watches, then they automatically include a band and charger. I'd think that it's the very least that they could do after all of the time and inconvenience getting this fixed. Also, when you trade your watch into the Apple Giveback program, you keep your old charger and band and still get a new charger and band on the new watch. So I wouldn't have been surprised if this worked the same.
     
  16. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #16
    Then you should not be surprised that it does not work that way.
     
  17. justme1 macrumors member

    Joined:
    Dec 29, 2016
    Location:
    Peoria, AZ
    #17
    I had to send the band (not the charger) for my Apple Giveback program.
     
  18. Cowboy1629 macrumors 6502

    Cowboy1629

    Joined:
    Sep 20, 2012
    Location:
    Indiana
    #18
  19. kgkuntryluvr macrumors regular

    Joined:
    Sep 16, 2014
    #19
    I wasn't supposed to send anything back except the watch, or at least that's what the directions that I received specifically stated. The return packaging that they sent me didn't even include a place for the band. Maybe it's different depending on the band. Mine was a Nike sport band.
    --- Post Merged, Nov 3, 2018 ---
    I never implied that I was surprised, nor that I expected it to work that way. I was just asking for a non-tool answer from someone that completed the process. I guess I should've specified that.
     
  20. mcdj macrumors G3

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #20
    Absolutely useful to you so you can stop regurgitating bad info.
     
  21. burgman macrumors 68000

    burgman

    Joined:
    Sep 24, 2013
    #21
    :) now I’m really confused. You angry bro?
     
  22. cnharris thread starter macrumors newbie

    cnharris

    Joined:
    Dec 5, 2016
    #22
    After some back and forth, including "I understand the week wait if I broke it, but you guys broke it." and showing an apology reply from Craig Federighi, the Apple Store (Boylston) in Boston, completely swapped my series 4 watch (not the band, charger) for a new one.
     

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21 November 1, 2018