Hi All
For the last couple of months Ive begun to notice a weird and annoying sound issue from the 4K AppleTV.
I want my appleTV to be my sole Settop Box, and its so nearly perfect.... Im in the UK and it caters for almost all the Streaming services and catchup services we have here.... the glaring omission being NowTV - yes I know there is a NowTV app but its woefully out of date and terrible to use.. however it is about to get a long needed update which should solve all the issues.
Anyway, I digress.
I was watching Netflix a while back and noticed that the sound was a little flat, and it turned out the the show that was supposed to be in 5.1 was not... I verified this with my Sonos app (I have a Sonos Beam with surrounds) and it was reporting a 2.0 sound signal. I tired another show in the Netflix app, and the 5.1 was working fine. Strange. I then switched over to my Fire Stick 4K, and tried the same episode and this time the 5.1 worked fine. Same episode.
I tired to raise this with Netflix and they didnt seem too interested in the problem and ive not heard anything back from them since.
The problem has persisted and if anything is getting worse. Things that are supposed to be 5.1 are only 2.0 but ONLY on the AppleTV's Netflix app and not the Fire Stick's app.
The problem is now seeming spreading... I was recently watching a show on Amazon Prime, and again I noticed that it was supposed to be 5.1 but I was only getting 2.0 out from the AppleTV.
I have done many experiments with settings, cabling, HDMI port swapping.... but nothing is conclusive at all.
What is particularly annoying is that some shows from Netflix work fine, and some do not. It is not the case that the entire Netflix app on the appleTV is not outputting 5.1 because it is. Other things outside of the Netflix app (and Amazon prime video) are perfectly fine. Purchased movies on iTunes are consistently 5.1 and the sound output works flawlessly.
This is so frustrating. I need my AppleTV to be my only Settop box... but I find myself having to resort to the Firestick more and more often now.
Has anyone else experienced similar problems? Did anyone find a solution?
Is it the app? Is it the hardware?
Maybe TVOS 14 will solve the issue. Who knows. Maybe I should do a factory reset?
Any advice on solutions or troubleshooting would be most appreciated.
For the last couple of months Ive begun to notice a weird and annoying sound issue from the 4K AppleTV.
I want my appleTV to be my sole Settop Box, and its so nearly perfect.... Im in the UK and it caters for almost all the Streaming services and catchup services we have here.... the glaring omission being NowTV - yes I know there is a NowTV app but its woefully out of date and terrible to use.. however it is about to get a long needed update which should solve all the issues.
Anyway, I digress.
I was watching Netflix a while back and noticed that the sound was a little flat, and it turned out the the show that was supposed to be in 5.1 was not... I verified this with my Sonos app (I have a Sonos Beam with surrounds) and it was reporting a 2.0 sound signal. I tired another show in the Netflix app, and the 5.1 was working fine. Strange. I then switched over to my Fire Stick 4K, and tried the same episode and this time the 5.1 worked fine. Same episode.
I tired to raise this with Netflix and they didnt seem too interested in the problem and ive not heard anything back from them since.
The problem has persisted and if anything is getting worse. Things that are supposed to be 5.1 are only 2.0 but ONLY on the AppleTV's Netflix app and not the Fire Stick's app.
The problem is now seeming spreading... I was recently watching a show on Amazon Prime, and again I noticed that it was supposed to be 5.1 but I was only getting 2.0 out from the AppleTV.
I have done many experiments with settings, cabling, HDMI port swapping.... but nothing is conclusive at all.
What is particularly annoying is that some shows from Netflix work fine, and some do not. It is not the case that the entire Netflix app on the appleTV is not outputting 5.1 because it is. Other things outside of the Netflix app (and Amazon prime video) are perfectly fine. Purchased movies on iTunes are consistently 5.1 and the sound output works flawlessly.
This is so frustrating. I need my AppleTV to be my only Settop box... but I find myself having to resort to the Firestick more and more often now.
Has anyone else experienced similar problems? Did anyone find a solution?
Is it the app? Is it the hardware?
Maybe TVOS 14 will solve the issue. Who knows. Maybe I should do a factory reset?
Any advice on solutions or troubleshooting would be most appreciated.