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mrt209

macrumors 6502
Original poster
Nov 21, 2010
445
44
USA/Germany
Just got this email from Apple:


Dear Mrt209,

Your current 50GB subscription has been discontinued, and will not automatically renew.

Regards,

Apple



I didn't cancel my subscription so I'm confused. Did Apple discontinue the plan or did they just cancel mine? In the past when they've discontinued a plan they've always upgraded me to the knew one.

I tried to check under "change storage plan" in the iCloud settings but keeps on saying can't connect to iCloud.

Thanks
 
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Howlinmoon

macrumors newbie
Apr 26, 2013
27
16
It's not just you - I received the same form letter email today also.

At the very least, they could have included a link to an explanation why.
 

nortonandreev

macrumors 68030
Jan 11, 2016
2,637
3,884
Europe
It seems that Apple has discontinued the 50 GB plan.
 

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willmtaylor

macrumors G4
Oct 31, 2009
10,314
8,198
Here(-ish)
It seems that Apple has discontinued the 50 GB plan.
When I try to check my storage plan, I get an error message:

IMG_0809.PNG

Even after restarting, I get the same error message on my iPhone. What gives?

IMG_8690.PNG

[doublepost=1492599578][/doublepost]Did any of you previously have an annual plan?
 
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keysofanxiety

macrumors G3
Nov 23, 2011
9,539
25,302
When I try to check my storage plan, I get an error message:

View attachment 696757
[doublepost=1492599578][/doublepost]Did any of you previously have an annual plan?

I get the same error as you when I select Change Storage Plan. Otherwise, Manage Storage seems to show everything as it should be.

I'm on the 50GB plan, paying monthly. Never paid annually.

I haven't got an email from Apple yet to say it's been discontinued though. Have you? :confused:
 
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mike.coulter

macrumors regular
Jun 10, 2008
213
91
Mine's still there for me...
 

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Connor Linfoot

macrumors newbie
Apr 19, 2017
4
1
Sheffield, UK
Also got the email, was on the 50GB plan per month. Also logged into iTunes and then subscriptions and it says Apple Music is discontinued too?

Maybe this is a big mistake on Apple's end?
 

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keysofanxiety

macrumors G3
Nov 23, 2011
9,539
25,302
Mine's still there for me...

That's even weirder -- yours says you have the largest storage plan available, but that's definitely not right as you're on 50GB.

I'd wager that if you selected Dowgrade Options, you'll get a similar error with Cannot Connect to iCloud.
 

mike.coulter

macrumors regular
Jun 10, 2008
213
91
That's even weirder -- yours says you have the largest storage plan available, but that's definitely not right as you're on 50GB.

I'd wager that if you selected Dowgrade Options, you'll get a similar error with Cannot Connect to iCloud.

Nope! Weird...

I clicked through and it gives me the option to downgrade to the 5GB option...
[doublepost=1492601085][/doublepost]Could it be something to do with an announcement tomorrow?
 

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keysofanxiety

macrumors G3
Nov 23, 2011
9,539
25,302
Nope! Weird...

I clicked through and it gives me the option to downgrade to the 5GB option...
[doublepost=1492601085][/doublepost]Could it be something to do with an announcement tomorrow?

Ho hum. :confused:

Well one thing's for sure: either there's an iCloud issue, or Apple are revising some storage tiers/pricing at the moment. Apple's system status currently shows as all OK, but when has that ever meant anything? :p
 

GDMcG

macrumors regular
Jul 30, 2008
141
48
Just got this email from Apple:

Same here. And when I try to reinstate it also says can't connect to iCloud.




I didn't cancel my subscription so I'm confused. Did Apple discontinue the plan or did they just cancel mine? In the past when they've discontinued a plan they've always upgraded me to the knew one.

I tried to check under "change storage plan" in the iCloud settings but keeps on saying can't connect to iCloud.

Thanks
[doublepost=1492602013][/doublepost]
I get the same thing. Bit of a head scratcher!
Same here.
 

keysofanxiety

macrumors G3
Nov 23, 2011
9,539
25,302
Unsurprisingly, Apple Support haven't a clue and they don't much care (slow day at work, figured I'd check). Ah well, looks like we'll wait it out and see what the system status says, or until MacRumors reports on it.
 

Jstncprn637

macrumors newbie
Apr 19, 2017
1
0
Just got this email from Apple:

--I didn't cancel mine either, I got the same email. And I get the same can't connect to iCloud. The email was from the correct apple address, though I am still hesitant to click on any links.




I didn't cancel my subscription so I'm confused. Did Apple discontinue the plan or did they just cancel mine? In the past when they've discontinued a plan they've always upgraded me to the knew one.

I tried to check under "change storage plan" in the iCloud settings but keeps on saying can't connect to iCloud.

Thanks
[doublepost=1492605458][/doublepost]
Just got this email from Apple:






I didn't cancel my subscription so I'm confused. Did Apple discontinue the plan or did they just cancel mine? In the past when they've discontinued a plan they've always upgraded me to the knew one.

I tried to check under "change storage plan" in the iCloud settings but keeps on saying can't connect to iCloud.

Thanks
[doublepost=1492605490][/doublepost]
Just got this email from Apple:




I didn't cancel my subscription so I'm confused. Did Apple discontinue the plan or did they just cancel mine? In the past when they've discontinued a plan they've always upgraded me to the knew one.

I tried to check under "change storage plan" in the iCloud settings but keeps on saying can't connect to iCloud.

Thanks
 
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