5K iMac weird sleep/wake problems

Discussion in 'iMac' started by Brookzy, May 7, 2016.

  1. Brookzy, May 7, 2016
    Last edited: May 7, 2016

    Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #1
    Hi all,

    Yet another sleep/wake issues thread. It seemed the 2014 5K iMac had a tonne of issues which have now been rectified but they're back with a vengeance on my 2015 model:
    • USB devices lose power (stop charging) after the iMac has been in sleep mode for some time
    • The iMac will wake randomly during the night after this happens, and the USB devices become powered again*
    • When waking from sleep the bluetooth keyboard and mouse are sometimes unresponsive
    • When waking from sleep there is often a white square, about an inch high and an inch wide, of graphics distortion in the top left of the screen
    • When waking from sleep the system is unable to connect to the internet, despite it showing as connected, until Wi-Fi is turned off and then on again
    This has only happened recently, about a couple of weeks after updating to 10.11.4. I've tried an SMC reset to no avail. I've tried removing USB devices but the wake issues still persist. The system runs fine once it's awake or has just been booted up.

    Has anyone else experienced these issues? Doing as much as possible myself before lugging this humongous thing on the tube to the Genius Bar... :(

    Update: I tried running Apple Diagnostics but the screen just goes black except for a small grey square. I then tried the online version of Apple Diagnostics, which would boot, and it found no issues. Hmm...

    *I know this because I have been woken a couple of times in the night from three charging iDevices making the "I'm now charging!" chirp all at once.
     
  2. geekiemac macrumors regular

    geekiemac

    Joined:
    Feb 13, 2016
    Location:
    Switzerland
    #2
    I'm not experiencing any of the above problems in particular, but IMHO my iMac (retina 5K, 27-inch, late 2015) takes a long time to wake from sleep - much longer than my old iMac 24" mid-2007 used to... !
    But I've had Bluetooth issues (bluetooth no longer available after reboot) which have been - for now - resolved by resetting the NVRAM.
     
  3. Brookzy thread starter macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #3
    The issues have stopped now for the most part. I did another SMC reset and then left it unplugged overnight and it seems to behaving now. I think it may be related to the freezing bugs mentioned on the front page that have apparently been caused by 10.11.4, as this is only a recent occurrence for me, having had this iMac since October.
     
  4. Dubadai macrumors regular

    Dubadai

    Joined:
    Jun 16, 2015
    Location:
    Stockholm, Sweden.
    #4
    I have had similar issues. First I thought it was my Plex server that was causing it, then I realized that it was there even though I removed it and did a fresh install.

    Did a SMC and NVRAM clear last night, will see if that helps.

    Really frustrating...
    --- Post Merged, May 15, 2016 ---
    I realized that coming back from sleep takes a lot longer with 24GB than with 8GB. Dont know if it has to do with that or something else.

    I have the fusion drive as well, so what ive gathered it could have something to do with it being so much more data to save on the Fusion Drive with 24GB istread of 8GB that makes it so much slower from sleep.

    Either way, we shouldn't be having these issues with sleep and wake and it being slow from sleep. I have disabled sleep due to it being so sluggish to wake up.
     
  5. geekiemac macrumors regular

    geekiemac

    Joined:
    Feb 13, 2016
    Location:
    Switzerland
    #5
    Funny you should say that because my iMac has 24GB as well... which might as just explain why it's so slow to wake up.
     
  6. Dubadai macrumors regular

    Dubadai

    Joined:
    Jun 16, 2015
    Location:
    Stockholm, Sweden.
    #6
    I think its the case. 24GB is quiet a lot to write and load when going to sleep or waking up... Not that I always have the 24 filled, but you get the point! :)
     
  7. Brookzy thread starter macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #7
    The reason it's slow is that the amount filled is more than can be stored in the flash part of the Fusion Drive. The Apple site recommends that iMacs with 32GB of RAM should have a 2 or 3TB Fusion Drive as the flash part of those is 128GB.

    I guess this is extending to the 24GB too. The reason Apple warns 32GB users rather than 24GB users is that Apple doesn't sell a 24GB config.
     
  8. Dubadai macrumors regular

    Dubadai

    Joined:
    Jun 16, 2015
    Location:
    Stockholm, Sweden.
    #8
    I have the Late 2014 one, so it comes with the 128GB SSD.

    What you are saying makes sense though, but still annoying ;)
     
  9. Brookzy thread starter macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #9
    That's really weird because my 2015 32GB/3TB isn't slow to wake up. Hmmmm.
     
  10. Dubadai macrumors regular

    Dubadai

    Joined:
    Jun 16, 2015
    Location:
    Stockholm, Sweden.
    #10
    Well, its not slow, takes a second or two usually, but its definitely not as snappy as it was with 8GB.

    Might be spoiled from 8GB and only SSD haha.
     
  11. geekiemac macrumors regular

    geekiemac

    Joined:
    Feb 13, 2016
    Location:
    Switzerland
    #11
    Mine has the 2 TB Fusion Drive ;) and therefore the 128 GB SSD, which is more than the RAM installed.

    Wake up time depends on for how long it was asleep, but maximum is around 10 seconds (after a night's sleep... my iMac sleeps as well as I do :D :D lol)

    I'm thinking of trying an SMC reset to see if things improve.
     
  12. Dubadai macrumors regular

    Dubadai

    Joined:
    Jun 16, 2015
    Location:
    Stockholm, Sweden.
    #12
    Haven't had any issues since SMC and NVRAM reset. Might be too early to tell but it seems faster to wake from sleep etc now.
     
  13. geekiemac macrumors regular

    geekiemac

    Joined:
    Feb 13, 2016
    Location:
    Switzerland
    #13
    In my case it seems that either the 10.11.5 update or the SMC reset (or both) solved my problem. Wake from a (full day) sleep took less than 5 seconds today. No more iMac sleepyhead for now... let's hope it stays that way. :)
     
  14. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #14
    My early 2015 with 32gb wakes almost instantly. I did have wake issues when I used crucial memory chips. All OWC now and no issues waking.
     
  15. pilotError macrumors 68020

    pilotError

    Joined:
    Apr 12, 2006
    Location:
    Long Island
    #15
    Not to bring this thread back from the dead, but I have the same exact set of issues.

    I did notice that when all the application windows are closed, it reacts much better. My wife uses office 360, and leaves her mail up overnight.

    In my case, when you wake it up, the display shows that white square, turns on, then goes completely blank for like 15 seconds. If I don't keep banging on the wireless keyboard, it actually won't wake up. The issue with the wireless showing connected (but not really) is intermittent, I suspect its still in the process of waking up, but I do have to turn off/on the wireless to get it to come back on.

    I leave this machine on 24x7, so it never gets a chance to reset.

    I haven't bothered doing the SMC or NVRAM, I guess I'll try that at some point.
     
  16. steve23094 macrumors 68000

    steve23094

    Joined:
    Apr 23, 2013
    #16
    Definitely give it a go. It fixes some really weird problems.
     
  17. myrtledog macrumors member

    Joined:
    Aug 15, 2015
    #17
    I'm having what I think is a similar issues...

    Before the recent update I left my Mac on 24/7. It would time out at about 5 minutes, the screen would go dark but the external storage devices would stay up and running. Perfect for my Plex server.

    However since the update it doesn't auto sleep. If I force sleep then the external storage powers off.

    Do I need to go in and change settings?
     

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