5S Fingerprint sensor replacement luck? Apple store

Discussion in 'iPhone' started by metsjetsfan, Apr 5, 2014.

  1. metsjetsfan macrumors 65816

    Joined:
    Feb 2, 2011
    #1
    What people's experience on getting their 5S replaced with a fingerprint sensor that is losing it's consistency even on 7.1. Do they replace the phone and have you pay the fee or do they just fix the part?

    Have AC+

    Thanks
     
  2. Max(IT) Suspended

    Max(IT)

    Joined:
    Dec 8, 2009
    Location:
    Italy
    #2
    If you can demonstrate it doesn't works, they are going to give you another phone (refurbished)
     
  3. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #3
    They run there test, open it up and check the cable then they replace the whole phone.
     
  4. EDH667 macrumors 6502a

    EDH667

    Joined:
    Nov 25, 2009
    Location:
    Northern California
    #4
    I had the same fading issue with my iPhone 5S after 7.1. I brought it into the Apple store, the Genius ran his diagnostics and within a couple of minute replaced my iPhone. Seems to work better but I still have problems with my right thumb fading in a day or two, while my left index is always consistent. Must be a problem with my thumb, although I don't understand why it would work great for a few days and then not work at all.
     
  5. thewhitetower macrumors member

    thewhitetower

    Joined:
    Jun 25, 2011
    #5
     

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