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zedzded

macrumors regular
Original poster
Aug 28, 2013
228
1
Perth, Australia
I've just come back from 2 weeks in Indonesia where it's been hot with 95% humidity and my 5s has died. I can't get to an Apple store till end of the week, but I took it to a mobile phone repair shop to check it out and they couldn't really do much with it, other than say the water damage sensor had gone off indicating water damage. So I'm guessing Apple are going to tell me the same thing. However it has not been near any water, other than a bit of sweat and humid weather. Has anyone else experienced this? Anything else I can do?
 
If the sensors are tripped, I suspect your options are rather limited :(
 
Waterproof case, ziplock bags or even those little dust protectors for the ports could have prevented this had you researched first. Good luck with getting it replaced
 
Waterproof case, ziplock bags or even those little dust protectors for the ports could have prevented this had you researched first. Good luck with getting it replaced

Ziplock bags are fine unless they get hot then they can become very humid inside especially if theres any residual moisture on the phone from pryer human contact.
 
Unless you are very lucky finding a sympathetic employee, you'll have to pay the usual fee for a replacement. Would be a good idea buying AppleCare+ next time.
 
I've just come back from 2 weeks in Indonesia where it's been hot with 95% humidity and my 5s has died. I can't get to an Apple store till end of the week, but I took it to a mobile phone repair shop to check it out and they couldn't really do much with it, other than say the water damage sensor had gone off indicating water damage. So I'm guessing Apple are going to tell me the same thing. However it has not been near any water, other than a bit of sweat and humid weather. Has anyone else experienced this? Anything else I can do?

It probably got wet somehow. Think about it for a second: do you think that such an expensive device is susceptible to only humidity?

I spent a good while in the SEA region and while yes, it is definitely humid as hell every single day, it was never enough to trip my iPhone sensors.

That said, given that yours indicate water damage, Apple likely won't replace the phone. From what I understand they have a stringent policy on water damage. The replacement fee isn't too bad though, all things considered.
 
229. Buy AC+. Next time be more careful.

They won't do much or everyone that drops their phone in the toilet would say it was from a trip to Belize instead in order to "cheat" the "system".

It sucks but water sensor tripping (especially on a dead phone) is a pretty obvious sign of negligence. Accidents happen. This one will only cost you 229.
 
Epic Breaking Bad reference incoming

229. Buy AC+. Next time be more careful.

They won't do much or everyone that drops their phone in the toilet would say it was from a trip to Belize instead in order to "cheat" the "system".

It sucks but water sensor tripping (especially on a dead phone) is a pretty obvious sign of negligence. Accidents happen. This one will only cost you 229.

Are you Saul Goodman? lol
 
"If a customer disputes whether an iPhone with an activated LCI has been damaged by liquid contact and there are no external signs of damage from corrosion, then the iPod may still be eligible for warranty service."
 
I love these types of threads... NO I swear it was NEVER near water.... If your case was so likely Apple would never be able to sell a phone to any parts of the world that have high humidity as millions of phones would stop functioning with moisture sensors tripped.
Good luck with a replacement but don't hold your breath.
 
If 1 of 2 sensors are tripped it should still be under warranty.

If both are tripped, urge them to open the phone and search for sensors on the inside to confirm there is no damage.

Source: self-experience about a year ago
 
Scary because its 95% humidity here in KY all summer. Great. Guess it'll kill my 5S.
 
Scary because its 95% humidity here in KY all summer. Great. Guess it'll kill my 5S.

Nothing to worry about. The other 4 people in KY with iPhones have never had issues :p. KIDDING!

Seriously though, this is PROOF that the op exposed his phone to serious water. Not humidity, not some steamy hotel room... Water.

People act like the exotic jungle is the only place with high humidity... Ever been to, I dunno... FLORIDA?!? Washington?!? Texas even?!?

Somehow, magically, iPhones survive the humidity without tripping sensors left and right. It's amazing!

If I ever drop mine in the toilet I'll claim it was Belize's fault. I'll tell Apple I went to visit Mike!

And I'm glad a few people caught the reference :)
 
Ok well that was strange - so my story to Apple was I went on holiday where it was humid, hoping they would for the "humid story".. the truth was I got thrown into a pool and the phone was submerged for 10+ seconds... ;) It spent 2 days in rice & everything was working, but the fingerprint scanner. The bizarre thing was, when my wife took the phone into the Apple store in Perth, the first thing they did was to check for water damage by looking at the indicators - none of which had gone off. So as far as they were concerned there was no water damage... weird... anyway after 30mins of tinkering they couldn't get it to work, so replaced it for free :D
 
Ok well that was strange - so my story to Apple was I went on holiday where it was humid, hoping they would for the "humid story".. the truth was I got thrown into a pool and the phone was submerged for 10+ seconds... ;) It spent 2 days in rice & everything was working, but the fingerprint scanner. The bizarre thing was, when my wife took the phone into the Apple store in Perth, the first thing they did was to check for water damage by looking at the indicators - none of which had gone off. So as far as they were concerned there was no water damage... weird... anyway after 30mins of tinkering they couldn't get it to work, so replaced it for free :D

Boom. Seems most commenters saw right through the humidity bull.

You got lucky to have had the phone replaced free of charge.
 
Ok well that was strange - so my story to Apple was I went on holiday where it was humid, hoping they would for the "humid story".. the truth was I got thrown into a pool and the phone was submerged for 10+ seconds... ;) It spent 2 days in rice & everything was working, but the fingerprint scanner. The bizarre thing was, when my wife took the phone into the Apple store in Perth, the first thing they did was to check for water damage by looking at the indicators - none of which had gone off. So as far as they were concerned there was no water damage... weird... anyway after 30mins of tinkering they couldn't get it to work, so replaced it for free :D

Such pride and ethics. :rolleyes:
 



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You got lucky to have had the phone replaced free of charge.

Well not really. It seems they haven't designed their water damage indicators properly. My phone was submerged for 10+ seconds and it was a salt water pool. I'm guessing we're going to hear from more people about water damaged phones getting replaced free because the sensor hasn't tripped. As long as they can live with themselves for being deceptive to Apple :D
 
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