6+ gets extremely got after 30 min of use?

[BensonTT]

Hey guys, can apple genius bar diagnose this problem? My phone gets really hot when watching Netflix, YouTube, playing games etc.. Am not talking about just warn but extremely hot that you have to put it down..

 

[cababah]

Who knows if they can fully diagnose it but they will give you a replacement. That seems like a pretty severe issue.

 

[T5BRICK]

Hey guys, can apple genius bar diagnose this problem?

You should probably take it to the Genius Bar if you want to see if they're able to diagnose the problem.

 

[BensonTT]

You should probably take it to the Genius Bar if you want to see if they're able to diagnose the problem.

Lol yeah, my appointment is Saturday..

 

[ssl0408]

I had an iphone (6) that was getting hot while just doing some web browsing and I kept it for a week. It didn't get better. I returned it for a refund. I wouldn't bother with the genius appointment because they'll give you a white box replacement. If that's ok with you then keep the appointment.

 

[BensonTT]

I had an iphone (6) that was getting hot while just doing some web browsing and I kept it for a week. It didn't get better. I returned it for a refund. I wouldn't bother with the genius appointment because they'll give you a white box replacement. If that's ok with you then keep the appointment.

Those white box phones, are they new phones without the accessories or they refurbished phones?

 

[ssl0408]

They are service units without accessories that could be new or a refurb I believe. I've heard a lot of stories where the service units were actually brand new phones within the first few months of the phone launching. It just depends.

 

[maflynn]

I wonder if they'll consider that normal, because playing games and the other tasks do stress the CPU/GPU.

Mine doesn't get terribly warm from watching youtube so I don't think its normal.

 

[Newtons Apple]

After 45 minutes of Real Racing my 6+ get quite warm but not so warm that I would not be able to hold it. I consider it normal as the CPU is working hard and using lots of battery!

So hot you can't hold is not normal.

 

[Stevessvt]

If its easily repeatable than for the half hour before, and during the appointment has it playing Netflix. Hand them the phone and ask if this is normal.

 

[Bahroo]

I wonder if they'll consider that normal, because playing games and the other tasks do stress the CPU/GPU.

Mine doesn't get terribly warm from watching youtube so I don't think its normal.

I dont think its normal, I play this game called Vainglory (very graphically demanding game that uses Apple Metal) for about a hour or more at a time sometimes and my device doesnt even get that hot at all it gets pretty warm but thats it, not even that warm either

On a 6 Plus btw

 

[lakaiordie]

try to restore it, set it up as new and sync your info, re download your apps

(not from a backup). you'll lose your text messages though.

 

[BensonTT]

try to restore it, set it up as new and sync your info, re download your apps

(not from a backup). you'll lose your text messages though.

Yeah, I have done that..same thing..

 

[lakaiordie]

well hopefully you can duplicate it for them.