6 pls, Clicking sound when I press the top of screen near the front camera.

Discussion in 'iPhone Tips, Help and Troubleshooting' started by xrb936, Feb 16, 2015.

  1. xrb936 macrumors newbie

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    #1
    I bought an iphone 6 plus 3 weeks ago and after I used 7days, I found when I press the top of screen, I can hear something like clicking. Then I contact Apple and sent it back. After 1 week, they returned it back and said there was no problem. After I received it, I didn't even activate it, just pressed, the sound was back. Not only this, they made a deep scratch on the left top of back. I was so angry and I contacted them again and took a video. They told me to send it to apple support again. And today, they emailed me, said this is a normal behavior for iphone 6 and 6 plus, I will receive it tomorrow. It really xxxxed me. What can I do now? No way to express replacement, no way to repair. Please help me out, guys!!!!!

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    https://www.youtube.com/watch?v=A4JNYl2OcAg

    This is the video.
     
  2. C DM macrumors Westmere

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  3. xrb936 thread starter macrumors newbie

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    #3
    Is there any difference if I when to apple store? The technician told me this is a normal behavior..... I can't accept it.
     
  4. Natzoo macrumors 65816

    Natzoo

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    #4
    play around with the iPhones at the store and see if they do that. If they do not make the same sound, you got the evidence.
     
  5. C DM macrumors Westmere

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    #5
    Demonstrating it personally usually gets them to do something, especially if you can compare to some other models that are in the store to show that they don't do it. They will generally do something about it then and there and you can see the end result right away, without mailing it back and forth and not knowing what you are getting back until the very end.
     
  6. xrb936 thread starter macrumors newbie

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    #6
    Ha, I told them and, obviously, they don't answer about that.

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    Unfortunately I don't have any local store near my home...
     
  7. Natzoo macrumors 65816

    Natzoo

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    #7
    lol. Apple doesn't like to admit faults. Like how the six + is bendgate. and readiongate
     
  8. xrb936 thread starter macrumors newbie

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    #8
    So.... Should I just accept it?
     
  9. Natzoo macrumors 65816

    Natzoo

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    #9
    You must have apple care? Hasn't been a year yet. So use the apple care hotline and this time use your 6+ to call them :D

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    No you shouldn't accept it. How far is an apple store from you?

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    just saw the video, and i can tell you that for sure it isnt normal
     
  10. xrb936 thread starter macrumors newbie

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    #10
    2 hours drive maybe.... but i am a student, may no time to do that.
     
  11. Natzoo macrumors 65816

    Natzoo

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    #11
    Yeah not worth the drive. Just call apple and send them the video
     
  12. xrb936 thread starter macrumors newbie

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    #12
    I did that, and they said it is a normal behavior...
     
  13. Natzoo macrumors 65816

    Natzoo

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    #13
    Well i guess just let it be and when the product breaks send it back to them with the link to the video saying "I told you so"
     
  14. xrb936 thread starter macrumors newbie

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    #14
    .....fine.... but I have to go to apple store in spring break...
     
  15. Natzoo macrumors 65816

    Natzoo

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    #15
    Wait for spring break then. Show them the video and I'm thinking you should be fine.
     
  16. xrb936 thread starter macrumors newbie

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    #16
    I will. Thank you :)
     
  17. Natzoo macrumors 65816

    Natzoo

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    #17
    Is the screen coming out? Get a case if it is. Don't want any more damage the phone.
     
  18. xrb936 thread starter macrumors newbie

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    #18
    screen is fine. anything is fine. but only the sound and a scratch on the back made by technician.
     
  19. Natzoo macrumors 65816

    Natzoo

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    #19
    The technician caused this? or is he the one pressing it? Just don't forget to book an apple appointment!

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    I think the only thing you can do is observe and record anything suspicious.
     
  20. xrb936 thread starter macrumors newbie

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    #20
    I am sure the technician does.
     
  21. nuti1925 macrumors newbie

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    #21
    My 6+ got the same problem. Brought it to my local apple store, the technician there gave me a new phone!!!
     
  22. xrb936 thread starter macrumors newbie

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    #22
    WOW, where are you man!
     
  23. nuti1925 macrumors newbie

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    #23
    I'm in Florida, I'm a student too btw
     
  24. RPG97 macrumors newbie

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    #24
    I had the same problem. Got my phone replaced...same problem but worse. Went back to Apple, went through 5 phones and finally got one that's good. This one clicks a tiny but if you let it sit for a bit but it's nothing to worry about.
     
  25. xrb936 thread starter macrumors newbie

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    #25
    I will go to Apple store. Do you know what's the difference between Genius Bar and Retail Store? I just bought a Applecare+ yesterday, I hope it is useful...
     

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