6 pls, Clicking sound when I press the top of screen near the front camera.

xrb936

macrumors member
Original poster
Feb 16, 2015
41
5
I bought an iphone 6 plus 3 weeks ago and after I used 7days, I found when I press the top of screen, I can hear something like clicking. Then I contact Apple and sent it back. After 1 week, they returned it back and said there was no problem. After I received it, I didn't even activate it, just pressed, the sound was back. Not only this, they made a deep scratch on the left top of back. I was so angry and I contacted them again and took a video. They told me to send it to apple support again. And today, they emailed me, said this is a normal behavior for iphone 6 and 6 plus, I will receive it tomorrow. It really xxxxed me. What can I do now? No way to express replacement, no way to repair. Please help me out, guys!!!!!

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https://www.youtube.com/watch?v=A4JNYl2OcAg

This is the video.
 

C DM

macrumors Sandy Bridge
Oct 17, 2011
47,537
16,037
Is there any difference if I when to apple store? The technician told me this is a normal behavior..... I can't accept it.
Demonstrating it personally usually gets them to do something, especially if you can compare to some other models that are in the store to show that they don't do it. They will generally do something about it then and there and you can see the end result right away, without mailing it back and forth and not knowing what you are getting back until the very end.
 

xrb936

macrumors member
Original poster
Feb 16, 2015
41
5
play around with the iPhones at the store and see if they do that. If they do not make the same sound, you got the evidence.
Ha, I told them and, obviously, they don't answer about that.

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Demonstrating it personally usually gets them to do something, especially if you can compare to some other models that are in the store to show that they don't do it. They will generally do something about it then and there and you can see the end result right away, without mailing it back and forth and not knowing what you are getting back until the very end.
Unfortunately I don't have any local store near my home...
 

Natzoo

macrumors 65816
Sep 16, 2014
1,199
84
Not sure where i am
You must have apple care? Hasn't been a year yet. So use the apple care hotline and this time use your 6+ to call them :D

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So.... Should I just accept it?
No you shouldn't accept it. How far is an apple store from you?

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just saw the video, and i can tell you that for sure it isnt normal
 

xrb936

macrumors member
Original poster
Feb 16, 2015
41
5
You must have apple care? Hasn't been a year yet. So use the apple care hotline and this time use your 6+ to call them :D

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No you shouldn't accept it. How far is an apple store from you?
2 hours drive maybe.... but i am a student, may no time to do that.
 

xrb936

macrumors member
Original poster
Feb 16, 2015
41
5
Well i guess just let it be and when the product breaks send it back to them with the link to the video saying "I told you so"
.....fine.... but I have to go to apple store in spring break...
 

xrb936

macrumors member
Original poster
Feb 16, 2015
41
5
Is the screen coming out? Get a case if it is. Don't want any more damage the phone.
screen is fine. anything is fine. but only the sound and a scratch on the back made by technician.
 

Natzoo

macrumors 65816
Sep 16, 2014
1,199
84
Not sure where i am
screen is fine. anything is fine. but only the sound and a scratch on the back made by technician.
The technician caused this? or is he the one pressing it? Just don't forget to book an apple appointment!

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I think the only thing you can do is observe and record anything suspicious.
 

xrb936

macrumors member
Original poster
Feb 16, 2015
41
5
The technician caused this? or is he the one pressing it? Just don't forget to book an apple appointment!

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I think the only thing you can do is observe and record anything suspicious.
I am sure the technician does.
 

nuti1925

macrumors newbie
Dec 20, 2011
27
0
My 6+ got the same problem. Brought it to my local apple store, the technician there gave me a new phone!!!
 

RPG97

macrumors member
Feb 20, 2015
36
40
California, USA
I had the same problem. Got my phone replaced...same problem but worse. Went back to Apple, went through 5 phones and finally got one that's good. This one clicks a tiny but if you let it sit for a bit but it's nothing to worry about.
 

xrb936

macrumors member
Original poster
Feb 16, 2015
41
5
I had the same problem. Got my phone replaced...same problem but worse. Went back to Apple, went through 5 phones and finally got one that's good. This one clicks a tiny but if you let it sit for a bit but it's nothing to worry about.
I will go to Apple store. Do you know what's the difference between Genius Bar and Retail Store? I just bought a Applecare+ yesterday, I hope it is useful...