6 Plus Camera Replacement program from Apple

[YsoSerious]

Anyone go through the process of getting it fixed? Do they send your phone in to fix?

 

[jediuia]

Anyone go through the process of getting it fixed? Do they send your phone in to fix?

I did. They attempted to replace the camera at the store. I say attempt because they ended up breaking my screen, so they replaced the screen as well. Then the phone didn't function, touch screen didn't work. They ended up replacing the phone.

So, set up an appointment, worst thing that can happen is you get a new phone.

 

[mark-in-mk]

I did. They attempted to replace the camera at the store. I say attempt because they ended up breaking my screen, so they replaced the screen as well. Then the phone didn't function, touch screen didn't work. They ended up replacing the phone.

So, set up an appointment, worst thing that can happen is you get a new phone.

Had a crappy experience today. There were no appointments available at my local Apple store so I contacted them thru chat.
My serial number is in the affected range.
I dont have a problem at the moment, and I was told it wouldn't be repaired until I noticed a problem.
I said if they know there is a potential issue it should be fixed anyway. I was told I had to wait for the camera to break, rather than get a proactive fix.

 

[Jordan921]

I went in the other day to get the rear camera replaced. My front camera also moved so instead of fixing both cameras they gave me a replacement.

 

[ECUalum03]

Had a crappy experience today. There were no appointments available at my local Apple store so I contacted them thru chat.
My serial number is in the affected range.
I dont have a problem at the moment, and I was told it wouldn't be repaired until I noticed a problem.
I said if they know there is a potential issue it should be fixed anyway. I was told I had to wait for the camera to break, rather than get a proactive fix.

I had the exact same experience. I was told I could mail it in for replacement and would be without a phone for 1-2 weeks. I would suggest getting a Genius Bar appointment if you can.

 

[lsh]

I did have a shaky picture experience and assumed it was my skills. Then I saw the recall notice. My serial was in the program and I made the appointment from the link there. I had no problem with the fix. They estimated 1 hour and it was ready when I returned 1 hour later.

 

[danilko1]

I am in the effected serial number rage. How do you know if you have the problem? I also have AppleCare+. So I am not concerned and really I would only go in when the problem shows. The later I get it fixed, the newer my phone will be on the other side, when I hand it down...

 

[Silverbird0000]

I am in the effected serial number rage. How do you know if you have the problem? I also have AppleCare+. So I am not concerned and really I would only go in when the problem shows. The later I get it fixed, the newer my phone will be on the other side, when I hand it down...

You know you have the problem if you touch the screen to focus on something, usually at mid range, and it is blurry, almost like looking through a frosted window. If a phone does not exhibit this behavior Apple will not replace the camera.

 

[danilko1]

You know you have the problem if you touch the screen to focus on something, usually at mid range, and it is blurry, almost like looking through a frosted window. If a phone does not exhibit this behavior Apple will not replace the camera.

My camera seems fine. A coworker of mine, says their's is awful.

But I am half blind away so maybe I can't really tell the difference.