$600 iphone bill???

Discussion in 'iPhone Tips, Help and Troubleshooting' started by GregBoccuti, Aug 19, 2008.

  1. GregBoccuti macrumors newbie

    Joined:
    Aug 17, 2007
    #1
    Ok...

    So i just got my first iphone bill from AT&T. there is an unknown $450 charge that is labeled "WRLSS INTRNT XPRS PAY PER USE". What is Wireless Internet Express. And why am I being charged for it. AT&T never mentioned this, and shouldn't this be included in the unlimited data plan for the iphone? I also have unlimited texting on my plan, so it can't be that.
     
  2. Warbrain macrumors 603

    Warbrain

    Joined:
    Jun 28, 2004
    Location:
    Chicago, IL
    #2
    Simple step to take right now:

    CALL THEM.
     
  3. GregBoccuti thread starter macrumors newbie

    Joined:
    Aug 17, 2007
    #3
    I will as as soon as i can tomorrow. I was just seeing if anyone could give me some insight tonight since its past the hours for customer service.
     
  4. Warbrain macrumors 603

    Warbrain

    Joined:
    Jun 28, 2004
    Location:
    Chicago, IL
    #4
    Ah yes, forgot that ATT has terrible customer service hours...

    Odds are it's a simple screw up. Did you use NetShare or tether at all? I'm sure if you call and ask why it happened they'll take care of it.
     
  5. gibbz macrumors 68030

    Joined:
    May 31, 2007
    #5
    Looks like they have you under the wrong data plan. Maybe a carryover from the previous phone or something.
     
  6. GregBoccuti thread starter macrumors newbie

    Joined:
    Aug 17, 2007
    #6
    that is probably it. I'm on a family plan, and we started our ATT contract a week before iPhone 3G came out. So I had a samsung phone for a week before I bought the iPhone.
     
  7. andyblila macrumors 65816

    andyblila

    Joined:
    Jul 8, 2008
    Location:
    On My iPhone, or my iPad?
    #7
    Don't let them off of the phone until they remove the charge.
     
  8. TEG macrumors 604

    TEG

    Joined:
    Jan 21, 2002
    Location:
    Langley, Washington
    #8
    at&t's Customer Service works 24/7 (at least when I call), so call 611 now and deal with this sooner rather than later.

    TEG
     
  9. theevilone macrumors member

    Joined:
    Mar 12, 2008
  10. DravenGSX macrumors 6502a

    Joined:
    Aug 20, 2008
    #10
    Wrong.
     
  11. Future2001 macrumors member

    Joined:
    Aug 17, 2008
    #11
    not wrong for premier customers we get access to after hour customercare. I've been on the phone with AT&T at 1am.
     
  12. DravenGSX macrumors 6502a

    Joined:
    Aug 20, 2008
    #12
    That's correct, but the OP didn't say that he was a premier customer. And if you're not a premier customer, the basic support is awful. Really.... awful.
     

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