6s keeps crashing/rebooting... anyone else?

Discussion in 'iPhone' started by Advil, Sep 26, 2015.

  1. Advil macrumors 6502a

    Joined:
    Oct 4, 2008
    #1
    My new 6s has crashed and rebooted at least 8 times since I got it last night. I just restored and as soon as it started re-downloading all my info it happened again. Anyone else experiencing this? Just suddenly flickers and crashes to the boot logo. It was set up as a new phone so I know it isn't a corrupt backup or anything like that.
     
  2. E3BK macrumors 68020

    E3BK

    Joined:
    Mar 15, 2008
    Location:
    NYC
    #2
    Sounds like you got a bad one. You should go exchange it ASAP.
     
  3. jimbo1mcm macrumors 68000

    Joined:
    Mar 21, 2010
    #3
    Do a total erase and reload the OS, then each app separately to see if something corrupted. You could try an earlier backup if you have one. Call Apple.
     
  4. Advil thread starter macrumors 6502a

    Joined:
    Oct 4, 2008
    #4
    i tried making an appointment at my genius bar but they don't have any appointments available until october at any of the nearby stores =\

    would they even have any in stock to exchange?
     
  5. E3BK macrumors 68020

    E3BK

    Joined:
    Mar 15, 2008
    Location:
    NYC
    #5
    Just call them. They'll send you a new one.
     
  6. Sydryx macrumors member

    Joined:
    Apr 7, 2011
    #6
    Does the screen briefly go gray before the boot logo shows up? I've had 2 crashes that have done that since yesterday. Once while clicking a video in the YouTube app, and another while "peeking" at an email in Mail.
     
  7. Advil thread starter macrumors 6502a

    Joined:
    Oct 4, 2008
    #7
    Yes! it flickers a weird shade of grey then reboots. It keeps happening to me.

    I'm on support chat with Apple right now. They said they'd send me a new one but they'd need a monetary hold of the full retail value. I got an appointment sooner and they told me to try walk-ins early in the morning when they first open so we'll see.
     
  8. Sydryx macrumors member

    Joined:
    Apr 7, 2011
    #8
    Nice! Did they try to charge you the express replacement fee on top of the hold?
     
  9. Advil thread starter macrumors 6502a

    Joined:
    Oct 4, 2008
    #9
    I don't think so but I didn't go through with it. I'm just going to keep it until my appointment tuesday. I think it's getting worse though so we'll see how long the phone lasts.
     
  10. Advil thread starter macrumors 6502a

    Joined:
    Oct 4, 2008
  11. sparkie1984 macrumors 68000

    Joined:
    Dec 20, 2009
    Location:
    a small village near London
    #11
    My mate had this.

    His was stuck in a constant crash loop and wouldn't do anything. After several crashes it died with static looking lines across the top half of it.

    This was out of the box. He reserved another one in store and will just send the bust one back
     
  12. Advil thread starter macrumors 6502a

    Joined:
    Oct 4, 2008
    #12
    mine crashes every few hours, not a repetitive cycle
     
  13. Sydryx macrumors member

    Joined:
    Apr 7, 2011
    #13
    Apple is sending me a new phone. They waived the express replacement fee, and just put a hold on my card in the event I didn't return the broken one. Clearly a hardware problem - reinstalled iOS twice and it was still happening randomly?
     
  14. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #14
    Just sounds like a hardware defect. Glad they are taking care of you!
     

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