6S No Service

Discussion in 'iPhone' started by JackieInCo, Dec 24, 2015.

  1. JackieInCo macrumors 601

    Joined:
    Jul 18, 2013
    Location:
    Colorado
    #1
    I got my 6S delivered late last night and set it up later and didn't have much time to use it till today. Today I noticed that it will drop the LTE connection and then after a long wait, will go to no service. It's done it at least five times today. Airplane mode won't bring it back, I have to reboot the phone or wait a long while.

    I've tried reseating the sim card a few times with no luck.

    I've already made an appointment at Apple for Sunday afternoon in case this keeps happening and I know that after Christmas, it will be a few days before I could even hope to get on. I got this one from T-Mobile but I'm just going to deal with Apple instead. I have a 6S+ and a 6+ and Note Edge all on T-Mobile with no problems.

    Anyone have any other ideas I could try? Thanks!
     
  2. Geeksmart macrumors newbie

    Joined:
    Nov 28, 2015
    #2
    Are you on the latest update and going into about section, in carrier do you see t mobile 23.1?
     
  3. JackieInCo thread starter macrumors 601

    Joined:
    Jul 18, 2013
    Location:
    Colorado
    #3
    The phone arrived with 9.1 and after I noticed this problem, I updated tip the latest and the carrier says 23.1.
     
  4. JackieInCo thread starter macrumors 601

    Joined:
    Jul 18, 2013
    Location:
    Colorado
    #4
    So I worked a short 3 hour shift just now and the entire time there, the phone was OK.

    When I was at hime, the 6S was near my 2015 MBP. I remember with some early iPhones, if I set the phone down on the left palm rest, it would the signal and go to no service till I moved it. I wonder if this is the same thing happening here. I have a few days to experiment. That's why I made the appointment for Sunday.
     
  5. Sketchr macrumors 6502a

    Joined:
    Jun 15, 2009
    #5
    May just be the SIM card. Had the same situation months ago with my 6+, replaced the SIM and it never happened again.
     
  6. JackieInCo thread starter macrumors 601

    Joined:
    Jul 18, 2013
    Location:
    Colorado
    #6
    I still have the unactivated sim that shipped with the phone. Nice thing about T-Mobile is that i can activate a new sim right from the website.
     
  7. aKansasKid macrumors regular

    Joined:
    Apr 27, 2015
    #7
    My 6S did this when new. Reseating the SIM card resolved it. Since it didn't in your case, and I still think it's a SIM card issue, go ahead and try that other SIM.
     
  8. JackieInCo thread starter macrumors 601

    Joined:
    Jul 18, 2013
    Location:
    Colorado
    #8
    Unfortunately, it's not the sim card. I just tried another activated sim from my Note Edge in my 6S and the same thing is happening.
     
  9. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #9
    Sound like you have poor coverage where you live. How many bars/dots do you show.
     
  10. JackieInCo thread starter macrumors 601

    Joined:
    Jul 18, 2013
    Location:
    Colorado
    #10
    It's not poor coverage. I have a 6S+ and a 6+ and a Note Edge all with excellent coverage. I have five bars of LTE on all those phones. The 6S+ is pulling 80Mbps on a speed test just now.

    I have four lines all activated which proves it's the 6S having the problem now.
     
  11. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #11
    Uep, a visit to the Apple Store for diagnosis.
     
  12. JackieInCo thread starter macrumors 601

    Joined:
    Jul 18, 2013
    Location:
    Colorado
    #12
    I'll be keeping my appointment on Sunday. First Apple device I have ever had a problem with since buying my first iPhone in 2007.
     
  13. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #13
    I have not had a bad one yet. Sorry you have had this trouble.
     
  14. Sketchr macrumors 6502a

    Joined:
    Jun 15, 2009
    #14
    And if bad, a full exchange is in order since you're still in your return period. Don't let them "fix" it...
     

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