6S Plus came damaged?

indecision

macrumors regular
Original poster
May 2, 2014
165
1
Got my 6S plus, just opened it, box looked fine everything looked fine, huge cracks on the screen... can't believe this.

How long will it take the apple store to get a replacement? Any chance this week?
 

Cergman

macrumors 6502a
Jan 1, 2013
852
303
my tesla
Yeh ill take pictures tomorrow kind of late now, But any idea who fast they will do a replacement?
You can call AppleCare and get them to send you an express replacement. Basically they put a hold on your credit card, overnight you a new phone, and then you ship yours back and the hold is removed. Not sure if replacements are available this early, but you can give it a shot.

As for mine, I JUST noticed a sliver of something that is stuck under the left side of my screen. I didn't notice it before, but now that I know it's there I keep noticing it. Normally I wouldn't care but after paying over $1000 for a phone, I'm not cool with this. I will probably return and swap it out with an AT&T model at the apple store in a few weeks when things have calmed down since it has band 30.
 

danilko1

macrumors 65816
Jun 21, 2010
1,033
303
You can walk into the store, and they should have stock expressly for this situation.

You won't get "dinged" if the screen brakes within the first few days. They will actually want the phone. Hopefully you are near an Apple Store. There are two near me.
 

gordon1234

macrumors 6502a
Jun 23, 2010
571
162
Definitely call them immediately. The longer you wait, the less likely they are to believe it came out of the box that way. I once got one from an AT&T store (the 3G) with a cracked screen out of the box, took it back to the store the next day, and they absolutely refused to replace it. I eventually got a replacement from Apple, but it was a huge ordeal.
 

indecision

macrumors regular
Original poster
May 2, 2014
165
1
You can walk into the store, and they should have stock expressly for this situation.

You won't get "dinged" if the screen brakes within the first few days. They will actually want the phone. Hopefully you are near an Apple Store. There are two near me.
Im gonna try the apple store, They will replace it right away?

And if I can't go to the apple store, any idea how long the replacement from apple will probably take?
 

danilko1

macrumors 65816
Jun 21, 2010
1,033
303
Im gonna try the apple store, They will replace it right away?

And if I can't go to the apple store, any idea how long the replacement from apple will probably take?
I can't talk gospel but that is my understanding. They have replacement stock already. It was like that last year. Sometimes they will crack open a new box. But otherwise they have white box, but not refurb.

If they don't have a replacement, then they should call you in hours/days with a replacement. Not days/weeks.
 
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