6s Plus not activating phone number

Discussion in 'iPhone Tips, Help and Troubleshooting' started by joshkoala, Oct 1, 2015.

  1. joshkoala macrumors newbie

    Joined:
    Oct 1, 2015
    #1
    Hi all...

    Just got my new iphone 6s Plus in the mail. I backed up my old 6+ last night via iTunes. This morning I decided to set up and activate the new 6s+ from my backup.

    Everything seemed to be going smoothly until iTunes got stuck on "Syncing Apps". Let it sit for over 2 hours and nothing happened so I undocked the phone. Seemed like everything transferred over BUT my phone number never activated so I cannot make cellular calls/texts/etc...

    When I plug it back into iTunes, on the summary screen, it says "N/A" for phone number.

    Ive done the process of resetting back to factory defaults and restoring from there. Both with no results.

    Help!

    EDIT: i'm on t-mobile
     
  2. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #2
    The SIM that comes inside T-Mobile phones are dummy SIMs. They don't work. You need to go to a T-Mobile store, or call to have them give you an active SIM. If you already had service with them before this phone then put your old SIM in this one.

    I know this because I just switched from Sprint yesterday and the rep stated that the shipping SIMs are dummys.
     
  3. joshkoala thread starter macrumors newbie

    Joined:
    Oct 1, 2015
    #3
     
  4. joshkoala thread starter macrumors newbie

    Joined:
    Oct 1, 2015

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